Technical Support and Post Sales Support agent (Former Employee), Montréal, QC – June 8, 2015
Pros: benefits, yearly bonuses, nice people
Cons: bringing work home on the weekend
I was be part of a team that was the first line contact between Kaba and Kaba's customer, where technical support was concerned. The customer could be calling with issues concerning the Kaba product, the installation of the product, or how to operate the product. In any case, I would be their contact for resolution. I would be responsible for helping the the caller within an acceptable call time, I would be responsible for documenting the call, and I would be responsible to ensure the call was resolved or, at least, an acceptable resolution was in progress. Aside from this main part of my position, I was also expected to confer with engineering whenever we discovered issues with any of our products, modify any in-office protocol in order to stream line our processes, create new documentation/hard copy whenever we modified any existing protocols or processes, and, lastly, once every three weeks I would be responsible for bringing my work home with me and providing 24 hour tech support during the weekend.
Technical Support Coaching Leader (Former Employee), Montréal, QC – November 25, 2015
Is an interested place to work as you learn how does the equipment and systems of an entire hotel is build, design and function, the bad part is the managing of the department is unfair and have no manager skills at all