Service Supervisor
Konecranes Canada Inc. - Calgary, AB

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Konecranes is the industry shaping global leader in manufacturing and servicing overhead cranes and other lifting equipment. We service a broad range of customers, including manufacturing and process industries, shipyards, ports and terminals.

Looking to start a career in Industrial Service Based industry?

We are looking for a person with strong customer service, people skills, general business understanding; and a willingness to learn to fill the position of Service Supervisor in our Calgary, AB location. You will gain exposure to a broad range of industries and working environments, as a member of a strong and well established team in an internationally based company. Our company offers growth potential in a secure, fun and fast paced working environment.

Responsibilities:

  • Provide excellent customer service.
  • Maintain safe and efficient Service Department operations. Monitor and enforce safety policies and procedures with assistance from HR department and Safety Officer.
  • Manage and support daily branch operations:

Take all calls for emergency service.
Schedule technicians.
Book upcoming inspections.
Resolve customer complaints.
Resolve warranty settlements, with direction from the Branch Manager.
Maintain branch profitability by achieving targets for billable hours.
Minimize branch expenses.

  • Actively monitor and support the processing of inspections and IREPS with the assistance of the Service Coordinator as required and ensure IREPs are quoted and followed up in a timely manner.
  • Maintain a forward looking schedule of at least two weeks. Work with Branch Manager to resolve scheduling conflicts.
  • Visit sites as required to assess scope of work, site access and labour costs.
  • Be aware of, disseminate and enforce customer-specific policies and procedures.
  • Review backlog on a weekly basis. Ensure outstanding work is scheduled or planned.
  • Ensure completed work is invoiced daily. Assist with accounts receivable and accruals.
  • Approve Technician timesheets. Verify that the number of hours, regular time, overtime and expenses are appropriate for the assigned scope of work. Verify job number.
  • Ensure new technicians are properly oriented, trained and equipped.
  • Conduct performance reviews of all hourly staff at least once each twelve month period.
  • Perform and document regular safety audits, on branch premises and on customer sites.
  • Other duties to maintain branch operations as required and/or as assigned.

Qualifications:

  • Post secondary education is preferred along with 3 years experience in a supervisory role.
  • Electrical and Mechanical skills are an asset, but not required.
  • Must have excellent leadership skills including the ability to motivate staff and be a positive influence.
  • Strong communication and organizational skills.
  • Computer literacy, especially with Microsoft Office applications is essential.
  • Must have and maintain a good driving record.

If you are interested in this opportunity please send your résumé to:
Konecranes Canada Inc.
Attention: Human Resources Department
Please reference Supervisor – Calgary in the subject line.

We thank all candidates, however, only those candidates selected for an interview will be contacted. No phone calls please.


Indeed - 20 months ago - save job - block
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