Konecranes is the industry shaping global leader in manufacturing and servicing overhead cranes and other lifting equipment. We service a broad range of customers, including manufacturing and process industries, shipyards, ports and terminals.

Looking to start a career in Industrial Service Based industry?

We are looking for a person with strong customer service, people skills, general business understanding; and a willingness to learn to fill the position of Service Supervisor in our Calgary, AB location. You will gain exposure to a broad range of industries and working environments, as a member of a strong and well established team in an internationally based company. Our company offers growth potential in a secure, fun and fast paced working environment.

Responsibilities:

• Provide excellent customer service.
• Maintain safe and efficient Service Department operations. Monitor and enforce safety policies and procedures with assistance from HR department and Safety Officer.
• Manage and support daily branch operations:

Take all calls for emergency service.
Schedule technicians.
Book upcoming inspections.
Resolve customer complaints.
Resolve warranty settlements, with direction from the Branch Manager.
Maintain branch profitability by achieving targets for billable hours.
Minimize branch expenses.

• Actively monitor and support the processing of inspections and IREPS with the assistance of the Service Coordinator as required and ensure IREPs are quoted and followed up in a timely manner.
• Maintain a forward looking schedule of at least two weeks. Work with Branch Manager to resolve scheduling conflicts.
• Visit sites as required to assess scope of work, site access and labour costs.
• Be aware of, disseminate and enforce customer-specific policies and procedures.
• Review backlog on a weekly basis. Ensure outstanding work is scheduled or planned.
• Ensure completed work is invoiced daily. Assist with accounts receivable and accruals.
• Approve Technician timesheets. Verify that the number of hours, regular time, overtime and expenses are appropriate for the assigned scope of work. Verify job number.
• Ensure new technicians are properly oriented, trained and equipped.
• Conduct performance reviews of all hourly staff at least once each twelve month period.
• Perform and document regular safety audits, on branch premises and on customer sites.
• Other duties to maintain branch operations as required and/or as assigned.

Qualifications:

• Post secondary education is preferred along with 3 years experience in a supervisory role.
• Electrical and Mechanical skills are an asset, but not required.
• Must have excellent leadership skills including the ability to motivate staff and be a positive influence.
• Strong communication and organizational skills.
• Computer literacy, especially with Microsoft Office applications is essential.
• Must have and maintain a good driving record.

If you are interested in this opportunity please send your résumé to:
Konecranes Canada Inc.
Attention: Human Resources Department
Please reference Supervisor – Calgary in the subject line.

We thank all candidates, however, only those candidates selected for an interview will be contacted. No phone calls please.