Richmond Hill, ON
Full Time: vacation 4 weeks
We are seeking a Senior Technical Consultant to join our client’s Technical Services & Support Team. The Consultant will focus on delivering consulting services. Consulting services include the installation, configuration, integration, customization, and operation of our enterprise transformational and operational analysis software. In addition, the role will involve training customers and partners, as well as pre and post-sale technical product support. The position requires strong conceptual and analysis skills, planning abilities, sound judgment, teamwork, leadership, innovation, excellent writing skills, and superior communication and presentation skills.
Manage product rollouts including installation, configuration, integration, customization and validation within customer environments and for partner assessments.
Provide post-sale technical support evaluating customer readiness; conducting product training; identifying and resolving application or environmental issues
Work closely with and manage client-specific cross-functional teams composed of Engineering, Sales, Client Services, and Business Development Representatives.
Take a technical management role for partners by providing assistance in engagement and deployment planning, data collection, and analysis in customer environments.
Define, coordinate, and prioritize customer and partner feedback and ideas into product management requirements for future enhancements to client products and services.
Play an active role within the department by participating in process development and other business improvement projects.
Regular client and partner interaction via telephone, email, and regular face-to-face contact.
Work independently with customer/partner technical teams on post sales activities.
Work with Client Services team members and the Training Service Department to update and develop training materials.
Deliver classroom and web-based instructor facilitated technical product training to client partners and customers across the globe.
5+ years experience in an enterprise software company and hands-on experience with large scale enterprise software rollouts
8+ years of experience in a consulting capacity
Demonstrated ability to understand a complex distributed software system with sufficient depth to troubleshoot highly technical, time sensitive issues
Experience with heterogeneous environments including Windows, UNIX and Linux
Experience with virtualization technologies
Strong verbal communication skills and excellent technical writing skills
Strong team player and enjoys working in a fast paced team atmosphere
Ability to manage multiple priorities, commitments and projects
Proficiency with Microsoft Office suite and online delivery tools such as GoToMeeting or EAP
Experience with relational databases (SQL Server or Oracle preferred)
Must be able to grasp highly technical concepts quickly, develop content, and independently document features for target audiences
Up to 30% travel is required for this position
A B.S or M.S in Computer Science or a related field is strongly preferred