Customer Service Representative (Current Employee) – Brampton, On – 28 January 2014
A typical day at work would be to arrive 10 minutes early. Log in your computer and phone system. Be ready for the first call at 9 am. Answer the phone being polite and product knowledge. Listen to each customer's concern and address each concern before ending the conversation. Provide product knowledge and thank them for calling Just Energy. Being available to help your co-workers through out the day. The most enjoyable part of the job is to satisfy each customer and have them say Thank you for your assistance.
Customer Service (Former Employee) – Mississauga, ON – 24 January 2014
• Maintained a high level of customer care satisfaction • Nominated by management to peer mentor new hires • Consistently exceed team and individuals quotas in client satisfaction, quality and productivity by 10% • Awarded “Employee of the Month” for exceptional customer care • Awarded “Top Customer Service Representative” for two consecutive months
Customer Service Representative (Former Employee) – Mississauga, ON – 21 January 2014
Just Energy is a natural gas and electricity company, the department I worked in was inbound customer service. I assisted a number of customer on a daily basis with task that varied from setting up services to retaining customers. The hardest part of my job on a daily basis was retaining irate customers; I worked in a team setting where metrics were reviewed weekly. The most enjoyable part of my day was seeing my co-workers as we were a great team. Management overall was questionable as some managers were located in a different country.
Customer service rep (Former Employee) – Mississauga courtney park – 19 January 2014
THE GOOD - Good place to start a career in a call center environment, room for advancement and you can make good friends and have with your small group of buddies. THE BAD - Salary is very inconsistent, you start with a minimum pay and you do the same as someone that makes 5 dollars an hour more. Bonus and incentives are no good! only management gets the benefits of it and they don't do anything. Management team are just customer service reps from last week, no experience what so ever. The benefits are good, however because of that reason workers have to deal with a lot of non sense and be part of a factory system JE has without realizing that almost 90 percent of other companies also have 100% benefits...too sad.....there is much more but ill just jump to the ugly. THE UGLY. If you get stock in the same role for more than 2 years, that just simply means that you suck, and you will get tire of JE repetitive FACTORY like environment which like many factories make you a robot. MANAGEMENT SUCKS, 5 % of upper management knows who you really are, the rest is sucking up to their bosses and here it comes...POLITICS, JE has more politics than the US ELECTONS......Anybody that has worked a JE knows that and because of the benefits they cannot leave...
FINAL POINT...get a bit of money, take advantage of the benefits, learn how corporate call centers are run, learn how to deal with customers...and get out of JE...
Lead Agent for HVAC (Current Employee) – toronto – 14 January 2014
I am described as a hard working person driven to assist customers professionally and respectfully. My experience at Just Energy and with my manager, Shail Silver supports my application for this position. While working there I developed the ability to proactively listen, identify issues, and provide workable solutions to customers and book appointments with them to make them knowledgeable about the rebates and gas consumption in their house. Though my work hours were part time but I could book as many appointments as other colleagues working full time. And could sell as many furnaces and air conditioners as they could. I won appreciation and motivation since the day I joined and could train new employees for the same position. Combining that work experience with my ability to communicate and multitask, I believe that I can bring to a team of professionals a great understanding of customer experiences, identifying and discussing customer needs, and to which team member to best escalate any issues appropriately. My experience with Just Energy customers required that I become knowledgeable in transactional needs of personal customers complying with company policies and procedures.
Independant Contractor (Former Employee) – Toronto, ON – 26 November 2013
Typical days started around one in the afternoon, after lunch we would start knocking on doors. Now I learned that people don't generally like to be harassed in their homes, but also the right approach and you can make any steaming hot head cool down to conversational level. It's all about attitude, persistence, guile, and a little smooth serenade .
Door to door Salesman (Former Employee) – Ottawa, ON – 5 November 2013
Great place to work for those who like the outdoors. This Job will heighten your social skills or give you some if you lack them. The hardest part of the job is selling a product you know nothing about, so I advise you to do your homework. If you like to meet and greet new people then this is the job for you as you will come across a very wide variety of individuals so have fun and be you.
Fresh Air and lots of exsercise.
Long days and short nights, lack of social life outside of work.
Customer/Sales Representative (Former Employee) – Edmonton, AB – 24 September 2013
fun workplace and good team members==a typical day at work what you learned==teamwork management==good your co-workers==fun the hardest part of the job==working till late nights the most enjoyable part of the job===lunch
Gain transferable skills, Great staff that works together as a team
CSR Agent (Current Employee) – Mississauga, ON – 9 September 2013
Every day I wake up with a purpose. I set aside a few personal goals I want to accomplish once I enter the workplace and I will stop at nothing until I achieve them. I'm a person that loves a challenge and wants to produce good hard work. Just Energy allows me to be part of team where timelines are in place and clear tasks are delegated in order to achieve the ultimate goal. The setting of the callcenter allows me to take my calls with pride. Most importantly I have the pleasure of working with a great group of people, that are are prepared to come in everyday and do what it takes to resolve the customers issue at hand and available for assistance when required. The management team is fantastic at Just Energy. Everyone respects them because they are sensitive towards each individual situation and they make us feel like a family. They lead by example and they are always available for consultation. This is a great environment that has taught me new transferable skills, that will better me in the workplace.
Allows you to take initiative and be accountable for your own work
Sales Representative (Former Employee) – Toronto, ON – 17 June 2013
Good job with a good payroll-200 dollars per sale. Gained a great amount of experience in sales. However, sales was only based on commission so it was stressful and it was an 11 hour job Monday-Friday.