Professional Enviroment with Flexibility
Lead Agent for HVAC (Current Employee) – toronto – January 14, 2014
I am described as a hard working person driven to assist customers professionally and respectfully. My experience at Just Energy and with my manager, Shail Silver supports my application for this position. While working there I developed the ability to proactively listen, identify issues, and provide workable solutions to customers and book appointments with them to make them knowledgeable about the rebates and gas consumption in their house. Though my work hours were part time but I could book as many appointments as other colleagues working full time. And could sell as many furnaces and air conditioners as they could. I won appreciation and motivation since the day I joined and could train new employees for the same position.
Combining that work experience with my ability to communicate and multitask, I believe that I can bring to a team of professionals a great understanding of customer experiences, identifying and discussing customer needs, and to which team member to best escalate any issues appropriately. My experience with Just Energy customers required that I become knowledgeable in transactional needs of personal customers complying with company policies and procedures.