THE GOOD THE BAD AND THE UGLYYYY
Customer service rep (Former Employee) – Mississauga courtney park – January 19, 2014
THE GOOD - Good place to start a career in a call center environment, room for advancement and you can make good friends and have with your small group of buddies.
THE BAD - Salary is very inconsistent, you start with a minimum pay and you do the same as someone that makes 5 dollars an hour more. Bonus and incentives are no good! only management gets the benefits of it and they don't do anything. Management team are just customer service reps from last week, no experience what so ever. The benefits are good, however because of that reason workers have to deal with a lot of non sense and be part of a factory system JE has without realizing that almost 90 percent of other companies also have 100% benefits...too sad.....there is much more but ill just jump to the ugly.
THE UGLY. If you get stock in the same role for more than 2 years, that just simply means that you suck, and you will get tire of JE repetitive FACTORY like environment which like many factories make you a robot. MANAGEMENT SUCKS, 5 % of upper management knows who you really are, the rest is sucking up to their bosses and here it comes...POLITICS, JE has more politics than the US ELECTONS......Anybody that has worked a JE knows that and because of the benefits they cannot leave...
FINAL POINT...get a bit of money, take advantage of the benefits, learn how corporate call centers are run, learn how to deal with customers...and get out of JE...
call center experience
management, benefits, politics, training, upper management, hr