Customer focus has been lost.
Pros: Company support to complete Certificate of Apprenticeship, through the Ontario College of Trades and Apprenticeship, certificate in Information Technology - Contact Centre Customer Service Agent.
Cons: The lack of a collaborative environment between employees and management.
I am currently working at Just Energy in a dynamic and changing environment. Though I enjoy the challenge of new ideas and continuous learning, I am looking for a position that will allow me to use my recently acquired administrative and computer skills. The opportunities to move to this type of a role at Just Energy are minimal which is very frustrating as an employee. The environment has changed significantly from when I started, changing from a customer service role to a sales role with little focus on the customer. I understand that customer service must result in a mutually beneficial resolution for both the customer and the company, but at this time I feel the customer focus has almost disappeared.Customer focus has been lost. I enjoy the interaction with my co-workers and customers on a daily basis.