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278 reviews

Journeys Employee Reviews

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Great place to work
Sale Associate (Current Employee), Dartmouth, Nova ScotiaSeptember 21, 2014
you learn a lot from this job, like how to work as a team and be a good team member
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Fun enviroment
Key Holder (Current Employee), Oshawa, ONAugust 31, 2014
Journeys has a great work environment and a fun atmosphere. Typical day consists of selling shoes and listening to music on the dvd.
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great way to meet new people
Key Holder (Current Employee), Windsor, ONMay 25, 2014
I enjoy working in the customer service field for the reason that I meet new people every day
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Productive workplace, friendly co-workers, friendly customers
Sales Associate (Current Employee), DartmouthApril 28, 2014
Pros: great team to work with
Cons: not enough hours available
Journey's is a place where everyone can be their own person, let your personality shine while helping others find their perfect fit. It is simply a place where customers become your friends, we get to know our customers on a personal level to create an unforgettable experience. A typical day of work consists of helping customers find the perfect shoe – more... they've been looking for, running drag, shifting stock in the back room and filling display shoes. Our management is great, they take the time to make sure their part-timers are feeling comfortable with the work environment, they are open to suggestions and improvements and are easy to approach with any issue. The most enjoyable part of the job is working with each customer and getting to know each one of them. I get to meet so many great and friendly people everyday, and because I meet new people every time at work, I continuously learn new ways to interact with people. The hardest part of the job is stock shifting, it is physically demanding as I move stacks of heavy boxes up and down ladders for hours. However that being said, I still enjoy every aspect of my job. I'm always learning and that's the most rewarding thing to me about my job. – less
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Positive work environment, Great culture
Sales Associate (Former Employee), London, ONSeptember 25, 2013
Pros: everything
Cons: nothing really
Typical day at work would have been coffee at the start, any stock need organizing, do that. Didn't learn much,retail isn't very hard. management was good, co-workers were nice and friendly, hardest part of the job, and this is nit picking, was when my hands would get super dry from handle cardboard from new stock. it was all pretty enjoyable
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Fun, out going work place!
Manager (Former Employee), Newmarket, ONJune 9, 2013
Pros: monthly bonus
Cons: low pay/long hours
Journeys is a great company when it comes to keeping managers and staff motivated with fun challenges and out door activities, that involves everyone.
They are a very diverse company and are willing to give everyone a chance.
The over all mission and goals of the company are great if i was to say anything they should change would be the salary/benefits.
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Great People To Work With
Sales Associate (Former Employee), Scarborough, ONMay 22, 2013
Pros: co-workers
My co-workers, and communicating with customers were the only exciting part about working for this company. Though my manager was excellent and treated us with respect the polices of the company itself are flawed.
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I really enjoy working there.
Stock Manager (Current Employee), Windsor, ONFebruary 25, 2013
Pros: the staff are great
Cons: not enough hours
Typically I receive and shelve stock on a weekly basis. I learned how to work the sku system and how to work really fast because we get a lot of stock. The hardest part would definitely be that it's very physically demanding, but I don't mind. My co-workers and management are absolutely amazing; great people. My favorite part is that it's all run by – more... young people! – less
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Great workplace and team, always on our toes
Co-Manager of Mapleview Mall location (Current Employee), Burlington, ONJanuary 16, 2013
Pros: discount on shoes, meeting new people
Cons: working in the mall
We have a great team at Journeys. I think in a workplace that is very important. I enjoy leading my team, and helping them with different Sales Marketing strategies that will help us improve. The key thing about success in my mind, is strong management. With strong management, it pushes the team to be the best they can be, and we all want to work harder. – more... Journeys is a positive environment. I enjoy dealing with customers, and meeting new people everyday. Some customers can be tricky, but those are my favourite ones. I like a challenge, and pushing myself to achieve goals in my day to day life. – less
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I Enjoyed Working
Sales Associate (Former Employee), Chesapeake, VAOctober 24, 2014
Journeys was fantastic. The managers were enthusiastic and understanding. It was very face paced but no one felt overwhelmed thanks to the fantastic team work and communication.
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really fun place to work
Store manager (Former Employee), salem, OROctober 23, 2014
Pros: high energy
Cons: there is 1 dvd that gets sent out each month you must play every day...
verify the reg has the correct amount of bills, fill in holes, add new stock, send out stock, properly display signage greet and satisfy each prospective customer

how to excel at customer service

i was blessed with great managers that really go above and beyond to ensure all around success, but there are some conniving one's that won't hesitate to – more... use you as a bullet stop to stay with the company – less
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Upbeat, fast paced, and supportive co-workers
Co-Manager (Former Employee), Valencia, CAOctober 20, 2014
Depending on the day I would either be opening or closing the store. I handled the morning paper work and followed up on employees sale ratios and implemented any new store display or standard. I made schedules and also helped in hiring new employees. The store I worked at was very close and all employees felt comfortable going to management to ask – more... for sales advice or if they were having any problems with other employees. The hardest part of the job had to be the audits that we had every 3 months. The most enjoyable part was easily being able to interact with all of the customers! – less
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Active
Store Manager (Former Employee), Fort Smith, AROctober 20, 2014
I loved working a Journeys. It was one of the best jobs I have ever worked. I was the store manager but I always tried to make competitions for my employees to see who can see the most in a night. I loved going to OKC for our manager meetings and I loved all the times that we were busy especially during holidays and back to school seasons.
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Great place
Manager (Former Employee), Pueblo, COOctober 19, 2014
I really liked working here but moved back to california without transfer.
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Fast-paced, high energy management and sales job
Co-Manager (Current Employee), Raleigh, NCOctober 16, 2014
Pros: relaxed work attire, fun working atmosphere, promotes from within, talent quickly recognized
Cons: six day work weeks, no holidays off, high turn over rate, not much work/life balance
• Meet and exceed sales goals and standards of performance
• Direct and motivate employees to attain personal sales goals weekly
• Hold staff accountable for meeting sales goals
• Provide a fun, full-service shopping experience to customers
• Stay informed of current fashion trends
• Recruit, train, and develop a successful sales team
• Evaluate training – more... needs
• Recognize talented staff and develop them for growth within the company
• Evaluate staffing levels to maintain maximum productivity and sales effectiveness
• Plan weekly staffing schedules in compliance with allotted hours
• Ensure that employee time is effectively and efficiently used
• Manage all aspects of store operations
• Maintain a safe work environment
• Follow all Loss Prevention practices and protect company assets
• Perform all operational procedures accurately, in accordance with Operations Policies
• Organize stock room according to Operations Policy Manual
• Maintain store appearance
• Lead and direct the store crew
• Provide feedback and coaching to all employees
• Supervise the daily operations of the store
• Identify unacceptable work performance and administer appropriate disciplinary action
• Resolve customer issues effectively
• Understand the Journeys culture and demonstrate it to the team – less
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Fast paced and friendly environment.
Stockroom Lead (Former Employee), Fort Lauderdale, FLOctober 15, 2014
Pros: everything.
Cons: n/a
Compared to Children's place. Its almost the same. But i def enjoy dealing with customers.
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good staff
Lead Sales Associate/Key holder (Former Employee), spartanburg, scOctober 15, 2014
Pros: co workers
Cons: manager
It was a good retail experience with good people. However, it was lacking in management with the fact that the manager always talked about leaving the job as soon as another opportunity opened up
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Do not work here
Store Manager, Area Sales Manager (Former Employee), Tampa, FLOctober 9, 2014
Pros: good work environment
Cons: no loyalty
No loyalty. I put in 60 to 70 hours a week and was terminated as a store manager because one of my team members was stealing. The team member was terminated. The problem was fixed and the store was progressing. I made my district manager aware of problems in the store. They conducted and audit and we all knew it would be bad because of the thefts. I – more... was terminated because they had to hold someone accountable. No warning...nothing. "we have to terminate the entire staff" is what was said to me. I hired a complete new staff and the store was trending up. They didn't care. On paper they had to show for it. So they fired me and my staff. No loyalty. AT ALL!!! – less
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fun environment
Customer Service / Sales (Former Employee), Knoxville, TNOctober 5, 2014
Pros: good discount off of product
Cons: not getting the hours i needed even after many requests.
Loved working there. You have your own personal sales goals for the day, week, month, and year. I learned how to tally cash during shifts. Most coworkers are easy to get along with. Hardest part was putting up with the manager at the location. Most enjoyable was just interacting with others.
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If you love to sell this is the job for you
Store Manager/Assistant Manager (Former Employee), Sandy, UTSeptember 29, 2014
Pros: 40% off, free merchandise for managers, fun environment
Cons: long work hours, typical retail holiday hours, poor bonus structure
One on one sales with every type of customer you can imagine. I got a lot of sales and management training and experience. Fun enviorment but very sales driven, not as much customer service driven.
Loves district management and corporate, but store to store was hit and miss.
Hardest part of the job is really not having great hours, working 9am-6pm or – more... 1-10pm and being required to work every Friday and Saturday. Not usually able to take Sundays off either.
Loved the culture corporate was all about, very open door policy but not the right fit for someone that doesn't love a sales driven work environment. – less

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About Journeys

Genesco's sole concern is nicely capped off, to boot (so to speak). It sells casual and dress footwear, headwear, and sports apparel through more – Read more

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