Pros: Job satisfaction
Cons: Job security
I would organize my day regarding contacting new cases, time zones, urgency of situation, call backs, etc. I enjoyed my team and telephonic contact with the claimants' and/or families, home care agencies, and other care providers. We worked in an office with cubicles making it very easy to communicate with our team. I had several different managers during this time - some more effective than others. The hardest part of my job was to tell a claimant their benefit was exhausted or they were no longer eligible for benefits under the terms of their policy when they felt they still needed housekeeping assistance. The most enjoyable was assisting a claimant reach their highest level of independence, usually pre-claim status, and no longer requiring benefits from their Long Term Care policy.