Pros: hour long lunches, friendly, fun, healthcare, understanding and interest in their employees health and lives.
Cons: the distance from where i live, the pay
A typical day for me, is well not typical. Starting time is at 8, but I like to be in by 7:30, this allows me to not only get all of my stuff together, but also for my teammates. Check the work load and evenly pass out work items such as our morning rejects. From 8:00am EST to 10:30 am EST, I am generally busy with processing transfers/redemption/purchases. – more... During those two and a half hours, we are also taking phone calls, and reviewing emails to make sure that there are no price dependent items that have not been worked upon. After 10:30 am EST, I would work on submitting wires for any redemption's that I had to take out side of the NSCC system and manually process. After wires are submitted I then would work on faxed/emailed in request for updating client accounts, transfer in kinds from a JH direct held account to a firm's omnibus held account.
I have learned a lot about mutual funds with in my past three years at John Hancock. I feel that I have become knowledgeable in the functions of most retirement accounts such as IRA, Roth IRA, SEP IRA, Simple IRA's and even 403B's, as well as non-qualified accounts such as Individual accounts, jtwros accounts (Joint with Rights of Survivorship), Trust accounts, UGMAs and UTMAs.
I have a basic knowledge of how the NSCC and DCC&S system works with in the financial world. Each day I gain more knowledge with the use of Microsoft 2014 accessories such as Excel, powerpoint, word document and Microsoft OneNote.
Management here are mostly great. I have not met one manager who does not look out for their employees. They are almost always willing to make time to sit down with their employees for one on ones to help their employees to succeed.
I enjoy working with my co-workers on projects, because although we may not have the same thoughts or ideas, we still listen to one another's thoughts and idea's while working together. When I feel that I did not understand something fully or needed help my co-workers were always there to assist
Since I have a back ground of retail and management, the hardest thing for me was to understand how the financial world works. The differences between stocks and bonds. Retaining knowledge of the IRS requirements, and what the qualifications were for purchases into separate share classes with in a fund, and knowing who can and cannot invest their money into these options.
The most enjoyable part of my job is when I can see a difference in what I've done. That I have helped to make things easier, or building great relationships with other firms back offices. Hearing that they enjoy speaking to me because of how friendly and knowledgeable I am.In addition, I also find it enjoyable when I do not need to go back and review a procedure on how to work on a project or an item.
Occasionally, we would have to train someone or have people sit with my department just to shadow us, so they could see what it is that we do within our department, and when explaining they get a full understand. This accomplishment feels great. – less