Employment Services Coordinator/Consultant
Job Skills - Brampton, ON

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SUMMARY
The Employment Services Coordinator/Consultant is a dual/hybrid role where the successful individual is responsible for the supervision of staff that delivers and/or supports Employment Service delivery and related programs as well as works in consultation with the ES team to develop and monitor Employment Service Plans for clients. S/he is active in performance evaluation and provides the systems and structures for a consistent and professional atmosphere for clients and staff. S/he will also assist clients in achieving employment goals by providing individual employment counseling including but not limited to Job Maintenance, Job Search, Career Decision Making, etc. S/he is responsible for coordinating ES activity to meet Overall Service Quality Targets (SQT) as it relates to Service Quality Dimensions.

Responsibilities:
Employment Services Coordinator:

  • Monitors staff work performance and provides formal and informal feedback
  • Ensures customer service is maximized for Employment Services and Programs and the agency as a whole through effective monitoring and scheduling of all resources including staff
  • Accountable for ensuring budget tracking is maintained and that spending requests are in line with budget limits
  • Monitors on a monthly basis Job Skills Service Quality achievement against the established Service Quality Target (SQT)
  • Recommends and implements remedial action when Service Quality falls below the SQT
  • Develops the structures, quality and delivery mechanisms for employment services within the contractual requirements and Job Skills’ policy and procedure guidelines
  • Evaluates and assesses services to clients utilizing written and verbal feedback and implements strategies and mechanisms to improve delivery
  • Ensures appropriate mechanisms for clients’ service and program evaluations are developed and implemented
  • Keeps the Director of Employment Services and Programs aware of all staffing, critical issues and weekly activities
  • Chairs weekly team meetings providing internal case conferencing and project updates
  • Maintains a working relationship with the entire Job Skills’ organization and its departments
  • Assists Director of Employment Services and Programs with monthly statistics for the Employment Services and Programs contracts, and writes narrative reports for monthly claims
  • Maintains an awareness of contractual targets and monitors monthly progress
  • Assists Director of Employment Services and Programs with the implementation and monitoring of an Outreach Strategy within the community
  • Develops working relationships with social service, community and employment agencies to promote programs and services delivered by Job Skills
  • Assists in the planning for and participates in networking opportunities and community events; assists in the development of tools for presentations

Employment Consultant:

  • Works collaboratively with individuals to complete an Employment Service Plan
  • Interviews clients to obtain employment history, educational background, career goals etc. using the Employability Assessment Model
  • Identifies barriers to employment and assist clients to develop job readiness skills and job search strategies
  • Assesses need for additional assistance such as rehabilitation, financial aid and/or further vocational training and makes appropriate referrals
  • Liaises with job development services, facilitation team, information and resource team, government departments and other social, employment and community agencies on mutual clients as needed to facilitate clients’ progress
  • Support clients in accessing programs such as literacy training, Second Career, Job Creation Partnership, or Self Employment Benefit (including rationale writing if required)
  • Follows-up with clients at appropriate intervals to assess progress and record outcomes.
  • Provides one on one counseling to assist clients in the achievement of their employment goals as identified through the Client Service Planning and Coordination process
  • Counseling Assistance to be provided in the areas of: Job Maintenance, Job Search, Career Decision Making, or other identified employment needs
  • Administers standardized assessments to determine client interests, aptitudes and abilities
  • Supports the Facilitation Team through “on-call” delivery of seminars and workshops to clients, both in-house and as part of outreach strategies on an as needed fill-in basis
  • Assists clients in the use of resources and technology for job search activities on an as needed fill-in
  • Participates in community activities and job fairs
  • Networks with community and employment agencies as required
  • Conducts outreach to clients and employers as necessary
  • Enters accurate client data into EOIS
  • Maintains file notes and appropriate documentation about clients’ progress

Qualifications:

  • Post Secondary Degree in Social Sciences and/or Diploma in Social Services or Career and Work Counseling or equivalent work experience
  • Previous supervisory experience
  • 4 or more years experience delivering employment services & programs in a community capacity
  • Ability to work in an performance based system with a proven track record of meeting targets and outcomes is essential
  • Demonstrated history of Professional Development
  • Certification/Qualification to administer standardized testing (i.e. General Aptitude Test Battery or Myers Briggs Type Indicator) a strong asset
  • Certification in Life Skills Coaching, Personality Dimensions, and Common Assessment Training Level I & II an asset
  • Solid knowledge of the Canadian labour market, Canadian workplace practices, job search strategies and techniques
  • Strong outreach, organizational, and team work skills
  • Superior oral and written communication skills, excellent time management skills with the ability to multi-task in a fast paced environment
  • Proficiency in MS Office Applications; Word, Excel, Power Point, Outlook
  • Experience working with client databases is an asset
  • Must have a valid driver’s license and access to a reliable vehicle
  • Flexibility regarding assigned work hours and location

Only electronic applications will be accepted. Please indicate the position title in the Email subject line.

Job Skills embraces diversity and encourages all qualified candidates to apply.
We thank all applicants, but only those to be interviewed will be contacted.

Apply by E-mail to:
JOB SKILLS
Hiring Committee
P.O. Box 34, 130 Davis Drive, Unit 14
Newmarket, ON, L3Y 2N1


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About this company
Job Skills, a non-profit, community-based employment and training agency, began offering employment training in northern York Region in...