Airport Operations Lead (Former Employee), Arlington, VA – January 8, 2014
This Carreer is a path where everyday is different the base is the same however always new and different aspects. I manage a team which changes everyday I am confident and multi task as I am always on the go.
Reservations Crewmember (Former Employee), Sandy, UT – September 11, 2013
Pros: great people
Cons: the lure of flight benefits and compensation is terrible
I was very excited to start work for JetBlue. I was excited to share the flight benefits, and learn something knew. However it was very clear almost immediately that using the flight benefits was nearly impossible, and the pay did not outweigh the high stress of this job. I learned a lot, and gained some very valuable experience, and made life long – more... friends. However, the pay and benefits package needs an overhaul and I wouldn't advise anyone to work from Salt Lake just for the flight benefits. I worked there for 2 1/2 years and only took 3 trips. – less
Grounds Operations (Former Employee), Orlando, FL – September 9, 2013
Pros: free flights and the workers
Cons: salary, working in hazardous conditions.
I would go into work and look to see where I would be placed that day. I was trained in loading and balancing the aircraft, unloading, fueling, directing and driving the aircraft into dock, customer service, all airports codes and hazmat signals, my day would be one of these services or several services. My co-workers were a wonderful group of people – more... I still talk to today. The hardest part of the job is working in storms, lightning and serious weather conditions. The most enjoyable were the workers and working in lost baggage. – less
Airline Operations Agent (Former Employee), queens,NY – July 18, 2013
-Conducted and coordinated escorts and tours within airport areas -Calculated aircraft weight and balance, using fuel amounts, baggage counts, and passenger weight, and briefed pilots with calculations -Checked in passengers at ticket counters and ensured proper handling of luggage -Made public announcements and coordinated passenger aircraft boarding – more... and deplaning in the gate area -Monitored and entered daily flight status and schedules using MiniSoft to the flight information displays located throughout the terminals – less
Customer Service Crew (Former Employee), Atlanta, Ga – July 13, 2013
Pros: free flights
Cons: low pay
* I would get to the airport and make my way to the gate. * People are very funny when they are late for their flights * Management was Great * I had a fun crew to work with * The hardest part of the job was getting to the gate in the morning ( we had to walk about a mile. ) * I love working around the JetBlue Planes
Bilingual Reservation Agent (Former Employee), Salt Lake City, UT – July 8, 2013
A typical day at work was helping our customers with any questions they had about booking flights or canceling flights. I learned patience and how to provide the best customer service. The hardest part of the job was when we had IROPS those are when airports had a significant about of delayed and/or canceled flights because it was hard on our customers. – more... The most enjoyable part of the job was being able to work from the comfort of our home. What an amazing opportunity and I never took it for granted. – less
Great customer service and people, good place to work.
Supervisor, Crew Support (Former Employee), SLC, Utah – May 14, 2013
Pros: working from home
Cons: flying standby
I assisted the reservation and airline agents with problems they experienced trying to change reservations, waive fees or honor different fare requests. I enjoyed great support from management in giving me the flexibility to do my job with minimal supervision. The hardest part of the job was taking escalated calls from customers whose flights had been – more... cancelled, sometimes there was just nothing we could do to reschedule them. – less
Crew Services/Staffing/Planning (Former Employee), Forest Hills, NY – May 10, 2013
I really enjoyed my time working at JetBlue. Management and employees fully embrace the company's values on a daily basis and it is a really positive and fun place to work. There is a lot of opportunity for advancement and tremendous support and camaraderie among employees.
Ground Operations Team Member (Current Employee), Boston, MA – May 6, 2013
Pros: flying benefits, great sense of community around the workplace
Cons: working in the elements, health insurance
I am a part time which means my shifts are five hours. A usual workload is three "Turns" which means arrival and departure. We offload the luggage from the inbound flight and upload the baggage for the departing flight. It is hard work because the cargo bins are only about four feet in height. Most of the time we are on our knees and duck our heads – more... not to hit the ceiling which has metal grates which can cause injury. I learned the core values of JetBlue; Saftey, Caring, Integrity, Fun, Passion. Saftey is number one at the airport, if we see anything suspicious such as an unattended suitcase we are instructed to call the State Police. JetBlue has a Care Team which is in charge of raising funding for crewmembers who are in need. Most recently they held a collection for a coworker whose house burned down in a fire. I see integrity every time I step onto an aircraft, flight attendants find all sorts of belongings that are left on the plane and JetBlue prides itself on returning all items to the correct owner. I have personally found a credit card in a seat back pocket while helping the flight attendants clean and returned it to the rightful owner. I learned that you must have fun at work, what I mean is enjoy your work and be positive towards your coworkers. Finally passion, I am passionate about my work and how I always want to put forth my best effort. We have a Ramp Manager, he is friendly, attentive, and he is always in his office. He is there to assist the crewmembers in any way possible. Hardest part of the job is working outside, snow, sleet, hail, rain, wind. Most enjoyable part of the job is helping the customers enjoy their vacation. – less