Customer Service Representative (Former Employee), Jamaica, New York – June 17, 2014
Pros: great give aways
Cons: nasty upset customers
Jetblue is a very unique Airline. It's first concern was, and is its customers well being. Worked in BSO awesome managers, and leads. Learned to assist my customers regardless of what the situation was. It was real hard to see customer missing their flight due to issue not in their control. My days were always enjoyable at JFK BSO..
Reservations/Customer Service (Current Employee), Salt Lake City, UT – May 5, 2014
I have been working here for 4 years now and have seen a drastic culture shift. Management has been changing during this time period and what was once a highly respectable and sought after workplace is not fraught with high turnover rate among customer service reps and growing concern among employees. The frontline agents are continually taking on additional – more... responsibilities of other departments with little additional training and now increase in pay. I am now looking for work with another company as the benefits of working at JetBlue no longer exist and the pay is much less than that of an equal position at many other companies. – less
Inflight Crewmember (Current Employee), New York, NY – April 2, 2014
This is a great company. Wonderful people and fun environment. It is different from other airline carriers and Jetblue prides itself in that. Every job has its pros and cons, and here, there are more pros than cons. The company is growing and is getting better slowly but surely. Good things are to come, all in due time.
Airport Customer Service Agent (Former Employee), Las Vegas, NV – March 24, 2014
Each day is different working at the LAS station. You don't know whether you may have a smooth day or the most busiest day of your career. Delayed or cancelled flights made this job very fast paced. Loved the benefits the company offered.
Sav. /Hilton Head (Current Employee), Pooler, GA – March 21, 2014
Pros: flying free
Cons: no hours to trade or receive
Such an exciting place to meet new people. Travel perks. Hardest part of the job is the initial training. Going through jetBlue University.. Most intense three weeks. All of your time is spent learning the aviation system.
Airport operations Lead (Former Employee), united states – March 19, 2014
beautiful place to work and meet a lot of people, very disorganized when facing irregular operations and cancellations, this is due to upper level leadership is being chosen with no experience and it is going to cost the company a lot in the future. Hard working employees are not valued.
Flight Attendant (Former Employee), Boston, MA – February 27, 2014
Pros: travel benefits
Cons: disregard for safety and poor management
Loved the position as a flight attendant. The travel benefits were excellent, and pay scale was very competitive. The management was lacking, as company tended to promote through nepotism, cronyism and attendance as sole factors. This resulted in inexperienced and grossly unqualified middle management. I was asked to be a supervisor on numerous occasions – more... and declined, due to the relocation requirement. On a yearly company review of employees, the inflight department always scored the lowest, and the major issues complained about were middle management. The company was vastly different when the company started and was ran by the initial CEO, this changed dramatically after a hostile takeover. The airline provides excellent customer service, to the point of disregarding safety and government regulations. The experiences learned and gained while working at this airline are tremendous and useful. The most difficult part of my job was inconsistencies within the company. – less
Manager (Current Employee), Long Island City, NY – February 3, 2014
Pros: free flights
Cons: work you like a dog.
No career advancements.
The cost model of JetBlue dictates that you must hire excellent talent at a below market rates. Every few years eradicate the top tier of your salary earners and replace them with inexperienced or youth who are eager to learn. This cycle must continue, unfortunately this also means your being lead ultimately by at least 50% – more... of your leaders who have no experience. Coming into JetBlue, you've got to be a finished product because you will not receive training here.
Flight benefits are awesome but there is some massive turnover right now. – less
Inventory Specialist (Current Employee), New York, NY – February 1, 2014
- Conduct inventory at JFK and other 8 Material cities. - Operation of Materials, Supply Chain - Middle management does not support workforce - Morale is so bad my co-workers treat work just as a paycheck - Travel benefits