Process Engineering Analyst / Trax SME (Former Employee), Forest Hills, NY – November 6, 2013
Pros: free training
Cons: supervisors & not much advancement
Wonderful people and a wonderful culture! However there is not much room for advancement and the salary is low compared to other companies. The most enjoyable part of the job was working with the people on the floor.
Analyst, Benefits Communications (Current Employee), New York, NY – July 27, 2014
I can genuinely say that my career at JetBlue has let me to places i never imagined. There are plenty of opportunities to expand my skills and own my projects. Leadership is engaging and encourages feedback and open discussion.
Customer Service & Operations Representative (Former Employee), Boston, MA – July 4, 2014
Pros: free flights
A typical day would consist of checking in customer to different flight, tag their bags, give them a boarding pass. I learn that every customer needs are different. Management and co-workers were great it was a family atmosphere. The hardest part of the job was, cancelations due weather.The most enjoyable was been able to see happy faces of customer, – more... when leaving or their trips. – less
they are fairly productive with you time. I have flown more hours consistently at Jet Blue than any other Airlines I worked for...
Captain A320 Domestic and International Operations (Current Employee), JFK initially then LGB since it opened as a base – June 21, 2014
Pros: it is as good a job as any
Cons: it is not like the old days. they really want you to work for your money
I have been at Jet Blue since the beginning. They are grown almost without compare.in the airline industry. They will continue to grow, but it is difficult to forecast. I would think that sometime in the future that there would be some kind of a merger because of their property location and their route structure...I was fortunate to have been hired – more... when I was and I think they have survived by the vision that was initiated by it founder David Neeleman. JetBlue I believe offers a great product, but it is a difficult channel to navigate. Their product and consumer demands and the ability to generate a return on investor capital and remain competitive is getting difficult. Management has tried to balance returns for years by their employee substandard wages and benefits, but things seem to be catching up with management and their cost structure and the employee's desire to make average pay and benefits compared to the airlines that JetBlue is competing with. Jet Blue will survive in one form or another like many of the other airlines that have survived. Aviation is an educated guess. Study the landscape and make your best guess...! – less
Customer Service Representative (Former Employee), Jamaica, New York – June 17, 2014
Pros: great give aways
Cons: nasty upset customers
Jetblue is a very unique Airline. It's first concern was, and is its customers well being. Worked in BSO awesome managers, and leads. Learned to assist my customers regardless of what the situation was. It was real hard to see customer missing their flight due to issue not in their control. My days were always enjoyable at JFK BSO..
Reservations/Customer Service (Current Employee), Salt Lake City, UT – May 5, 2014
I have been working here for 4 years now and have seen a drastic culture shift. Management has been changing during this time period and what was once a highly respectable and sought after workplace is not fraught with high turnover rate among customer service reps and growing concern among employees. The frontline agents are continually taking on additional – more... responsibilities of other departments with little additional training and now increase in pay. I am now looking for work with another company as the benefits of working at JetBlue no longer exist and the pay is much less than that of an equal position at many other companies. – less