worked in the warranty department. the job itself is not that bad, the management is hard to work for. micromanages and very disengaged with their employees. Management seems to pick favorites and then forgets about the rest of the team. Promotes bad behavior in their employees and forgets the team members that demonstrate success.
Manoeuvre spécialisé (Former Employee) – st-henri de levis – 3 June 2017
J'ai été engagé avec quand meme un minimum d'expérience en usine. Pas beaucoup de solidarité avec les travailleurs syndiqué et les nouveaux employé du moins la majorité. C'est un peu du chacun pour sois. A la veille d'être syndiqué j'ai été remercier et ce sans raison et surtout sans préavis, je n'ai pas trouvé cela très professional de leur part, surtout que comme tout le monde j'ai des obligations financière. Travail répétitif a la chaine au fouette sans grand respect de l'individu.
Assembly line laborer (Former Employee) – Winnipeg, MB – 9 February 2017
Once the windows and doors were assembled, I would place the window or door in the shipping section and scan where the window or door was placed to await shipping. Moving the window by dolly was a good task. The shift was also overnight.
Purchasing Agent (Former Employee) – Vaughan, ON – 10 May 2016
JELD-WEN is a fast-paced and high volume manufacturing facility; however, the infrastructure has not been maintained to keep up with the level of performance expectations. Internal departments are vastly disconnected and work with a "cover your own butt" mentality.
Management not only seems to ignore suggestions for improvement but also seem to stifle them. Although they say they want to achieve continuous improvement their actions indicate they are happy with the status-quo.
When things go wrong... The first course of action management seems to take is to figure out who it is they can blame, instead of getting to the source of the problems and really fixing them.
Very good benefits and RRSP plan
Unrealistic levels of expectation, and poor management support.
Environement difficile en fonction des attentes de perfection
Conseillère service après-vente (Former Employee) – Quebec – 9 May 2016
Prendre les appelles des clients ainsi que les détaillants. Faire le lien entre le produit et la garantie pour offrir a la clientèle les option de garantie et ouvrir les demande de service. Évaluer les pièces nécessaires pour soumettre la commande de celles-ci et identifier le technicien selon la région qui fera le service. Transférer la demande compléter au service de planification. Faire le suivi avec détaillant. J,ai appris le domaine des portes et fenêtres. L'aspect le plus agréable a été le travail d'Équipe et les contact avec les clients.
Warranty Service Department (Former Employee) – Winnipeg, MB – 12 March 2015
A typical day at work was being bombarded with customers, dealers, management to fix a barrage of other people's errors over the phone and by email.
I learned to provide and keep proof of everything I do, and say. Co workers were great for the most part. The hardest part of my job was dealing with the managers expectations of their employees to handle the previously botched work by other staff members when others didn't come to work, quit, or were just plain fired.
They layed off several offices of staff while I was employed and simply didn't bother to hire additional help to deal with the additional work volume.
The only good thing about this job is that management was flexible when you needed to take time off to go for appointments.
The job was frustrating because when I and other staff pointed out things the company could change to make the job easier they pretty much just ignored us.
Also, mice running around in the office, not a nice work environment - filfthy, they couldn't provide appropriate office supplies like real desks. They had us working on door slabs instead of desks. Office was also freezing cold. Think having to wear your winter coat to do your job kind of cold.
The management also played favorited with staff members. The hardest part of the job was dealing with customers that were angry that Jeldwen product didn't live up to their expectations and the way that Jeldwen handled their issues were not timely.
Manager (Current Employee) – Toronto – 6 October 2014
You will either work in the warehouse/production line or the office. The warehouse is not a fun place. The pay is low and the expectation is high. There is no incentive for working hard other than to not get fired. The office is equally bad. The pay is low, but you can make more money working insane overtime. Good luck having a life outside of work. The sales coordinators are the most unhappy people of all. If you work there, be sure to be careful who you trust. People are nice to your face, but stabbing you in the back behind closed doors or on the corporate whistle blower site. Proceed with extreme caution!
Leave early on Friday's and Christmas off (however have to use your vacation for xmas days)
Long hours, product quality, and untrustworthy environment