Pros: amazing, understanding pharmacists and co-wokers. nice environment
Cons: worked evening shifts and week-ends.work schedule changes all the time.
A typical day at Jean Coutu Pharmacy starts at 7:50 am everyday. The first think I had to do is to open all the Lab cash registry, computers and sanitize the counters.
At 8:00 am doors are open then the client starts coming in for their medication and others for day to day business. in the Lab things are quiet different, a typical morning may start with10 clients.3 with new prescription waiting to be filled, 2 ordered by phone and 3 need over the counter medication that they need to fill a form in order to get the medication, 2 have questions regarding the price on their medication. Meanwhile I had to take phone orders or solve problems while the delivery man is waiting medication that I am passing at the cash to be delivered that morning.
All the 10 clients were very important to the Pharmacy and the delivery man too, but I had to prioritize whom to serve first while others are waiting without hearting their feelings or making them wait for too long or without making them feel that they are being neglected. I had to show other clients where other products are found outside the Pharmacy Laboratory, which was part of Customer Service. In case I was overwhelmed I had to call a commis or ask my colleagues for help.
I learned to be productive, humble, flexible, patient, apologetic, and positive all the time and to keep on the smile all day. it also added on my knowledge of medication(Drug) and it's uses, side effects and symptoms. All my co- workers, management and the pharmacists were very positive and helpful all the time despite the fact that I was the only one in my department. – more... Regardless of all the yelling from impatient clients and name calling I still enjoyed my job because it was pleasure helping and meeting new people every day, some of them became good friends. Some clients were very nice, kind and grateful for the service that we were offering and some would come back just to say Thank You for the service and that made my day. The most think that I liked about my job was the fact that by the end of the day I knew that I helped some one. – less