Help Desk Support Technician
JazmYn Staffing - Mississauga, ON

This job posting is no longer available on Indeed. Find similar jobs: Help Desk Support Technician jobs - JazmYn Staffing jobs

Title: Help Desk Support Technician
Client: Confidential - located in Mississauga at Dixie and Eglinton
Term: 3 month contract with possibility of extension
Rate: $13.00/hr

Requirements:
- working knowledge of SQL
- strong communication and customer service skills
- some experience in a Help Desk role
- able to work flexible shifts (evenings and weekends)
- CompTIA certified

Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to customer contacts, email and chat requests for technical support. Activities include recognition, research, isolation, resolution, and follow-up. Performs general maintenance tasks and resolves less complex problems immediately, while more complex issues are identified to a higher level of support. May involve use of problem management databases and help desk system. May require an associate's degree in a related area and 2 - 4 years of experience in the field or in a related area. Familiar with a variety of the field's concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. May lead and direct the work of others. Typically reports to a supervisor or manager. A wide degree of creativity and latitude is expected. Shift work in a 24x7 environment. Unilingual (English) position. Great communication skills required with attention to detail. Includes support of Customer's proprietary applications. Working knowledge of SQL is required.


Indeed - 8 months ago - save job - block
Recommended Jobs
IT Support Technician
Hotline To HR - Richmond Hill, ON
Indeed - 30 days ago
Easily apply

Desktop Support
Drake International - Hamilton, ON
Indeed - 7 days ago
Easily apply

Help desk technician (Logistics Support & L1...
Outsource IT - Burlington, ON
Canadian Job Bank - 4 hours ago
Easily apply