Jacobs' IT Computer Operations Group provides global technical services and support to all of Jacobs' business units and clients across 60 offices in more than a dozen countries. This group provides installation, configuration, administration, and support of all regional and site operations, server operations, messaging services, LAN/WAN services, technical desktop services, help desk services, and security.
The Jacobs corporate IT environment parallels, in many ways, our customers' IT systems. With more than 30,000 IT users distributed on multiple but interconnected worldwide company networks, we appreciate the complexities of providing information technology services to a diverse customer base. We have also developed significant capabilities and proven expertise in supporting the IT environment of large Government installations. We provide support from both a centralized and local service delivery model in accordance with business requirements. Our defined global standards in processes, procedures, hardware, and software ensure consistency in service delivery. In addition, we continuously improve our service delivery processes by measuring systems and server availability, technical support, and customer satisfaction within a quality improvement model. – less–ZoomInfo