Credit Card Transactions (Former Employee) – Surrey, BC – 7 November 2013
We were advised in November that they were closing the call centre in March. They helped with job fairs, severance, benefits opportunities, time off for interviews, and were great to help us all get new jobs and upgrade our skills.
Poor work experience. Unproductive and unprofessional team.
Instructional Designer (Former Employee) – Ottawa, ON – 8 October 2013
I was fortunate to have worked with a handful of highly skilled and professional people while I was at Chase, but would not use these qualities to describe the company as a whole.
In brief, it was disorganized and had too many unqualified people in management and decision making positions. The team I worked with specifically was quite inexperienced and unproductive. There was preferential treatment, promotion without merit, little to no accountability, issues with honesty and ethics, excessive excuse-making, attitude and entitlement problems, and adults having actual temper tantrums. It was a frustrating experience.
Good benefits coverage and annual leave. Also free parking.
Customer Support Advisor (Former Employee) – Surrey, BC – 18 July 2013
Basically on the phones all day, very repetitive. Learned to be patient with clients, cause they all have a different story which leads to different scenarios. My management was great, very supportive, The co-workers were nice to work with, very competitive, which was great to work harder to stay ahead. The hardest part of the job was the competition to stay ahead of the rest of your team, which was a great challenge to keep on giving it a 100%, which meant a better bonus on a monthly basis. The most enjoyable part was the fun we had competing with each other.
Senior Executive Assistant (Former Employee) – Surrey, BC – 11 March 2013
I processed payroll and provided confidential administrative support to the Call Center Directer and Management Team. My position was eliminated when our entire department was relocated to Salt Lake City, Utah. At that time, I was moved into a call center roll servicing credit card customers for JPMorgan Chase. I became a top seller in a very short time. The most enjoyable part of this job was working together as a team to achieve whatever challenges that were presented to us on any given day as it related to performance and sales.
Bilingual French Help Desk Technician II (Current Employee) – Toronto, ON – 22 February 2013
Chase is definitely a great place to work. Managers are friendly and always ready to help the new hired. Inside the building it's about the merchants who represent our pride. they are the reason of our existence as a business. We come every day having them in our mind, thinking how we can help them the best way we can possibly think of. The hardest part is to understand quickly the issues at hand and bring a solution on the spot. Ironically, it is the most enjoyable part of the job as well being able to provide a solution to the problem, a response to the question and everybody is happy.
Admin Assistant/Mail (Former Employee) – Surrey, BC – 14 January 2013
I enjoyed working at JPMC. i liked my job because of the variety of jobs i had to do. I enjoyed working with my co workers, they were always helpful and fun. I was always willing to help others. I really learned a lot.
management showed appreciation for the work we did, we had lunches and and different events to show their appreciation
Customer correspondence dispute agent (Current Employee) – ottawa, ON – 6 January 2013
I usually enjoy my job when I'm into a friendly environment but this one is not the case since the environment is far from been friendly. My main focus right now is to finance my education and this job as given me flexible hours in order to finish up with my education.