Unit specialist (Former Employee) – Ottawa, ON – 8 October 2017
Being an american bank in Canada provides a wide range of advancement and opportunities. The work involved: - helping the agent on phones to provide the best exceptional customer service. - Replacing a team manager by taking on their tasks. - evaluating the agent performance by listening to thir call and rating them as per the bank's guidelines.
Customer Service Representative (Former Employee) – Surrey, BC – 7 October 2016
Good supervisors, good incentives to sell. lots of shifts, coworkers were great. Hardest part of the job was explaining and getting customers how to understand their interest rates on their credit cards
Financial Advisor (Former Employee) – Ottawa, ON – 27 September 2016
• Review client credit score and history • Increase and decrease client’s line of credit based on company guidelines • Authorize and decline manual purchases for clients based on company guidelines • Assist clients as professionally and accurately as possible with any credit questions and problems
Customer Care (Former Employee) – Ottawa, ON – 19 August 2016
the environment is good because the people you work with are very welcoming, i've learnt a lot through my training even if it was a short training but as i start working i did get good help from my supervisor
Client Service Specialist II (Former Employee) – Scarborough, ON – 10 June 2016
I loved the fact that so many of the employees were of different cultures, I could be in another part of the office and hearing another language from another country.
Besides that the training did not fully prepare us for actually taking calls on the floor. But all of the other agents working before hand and team leads are always willing to give a helping hand. Once I actually start taking calls and they become repetitive, I found myself learning a lot. Before this job I could not say I was able to reconcile bank records/statements for missing funds, or explain how payment processing works but now I can.
I find the overall customer service experience is one many would be pleased with. I found I always did my best to make the merchant feel welcome and that I was doing everything I could to help them. Even from when merchants call in more than once, you can see in the cases, previous notes of reps doing all they can. This is something I definitely appreciate in a workplace as I feel good customer service is always important.
What I really liked about my manager is that he would say he does not believe in management by fear. He made all of his employees feel at ease so that they could easily talk to him about any problems or concerns they had, be it criticism about the way he manages to the way a certain rep isn't following procedure, he didn't make it difficult to come forward. What I liked most is that he always had his best interest for the merchant experience as well as his employees.
FACILITATOR (Former Employee) – Surrey, BC – 30 May 2016
JP Morgan Chase was an excellent company to work for with lots of room for internal advancement. Great work culture and work life balance. Management was very supportive and encouraging each person to strive for excellent and growth. I work with the company for almost six years and would have stayed with the company if they hadn't move to call centre back to the USA.