Client Service Specialist II (Former Employee) – Scarborough, ON – 10 June 2016
I loved the fact that so many of the employees were of different cultures, I could be in another part of the office and hearing another language from another country.
Besides that the training did not fully prepare us for actually taking calls on the floor. But all of the other agents working before hand and team leads are always willing to give a helping hand. Once I actually start taking calls and they become repetitive, I found myself learning a lot. Before this job I could not say I was able to reconcile bank records/statements for missing funds, or explain how payment processing works but now I can.
I find the overall customer service experience is one many would be pleased with. I found I always did my best to make the merchant feel welcome and that I was doing everything I could to help them. Even from when merchants call in more than once, you can see in the cases, previous notes of reps doing all they can. This is something I definitely appreciate in a workplace as I feel good customer service is always important.
What I really liked about my manager is that he would say he does not believe in management by fear. He made all of his employees feel at ease so that they could easily talk to him about any problems or concerns they had, be it criticism about the way he manages to the way a certain rep isn't following procedure, he didn't make it difficult to come forward. What I liked most is that he always had his best interest for the merchant experience as well as his employees.
FACILITATOR (Former Employee) – Surrey, BC – 30 May 2016
JP Morgan Chase was an excellent company to work for with lots of room for internal advancement. Great work culture and work life balance. Management was very supportive and encouraging each person to strive for excellent and growth. I work with the company for almost six years and would have stayed with the company if they hadn't move to call centre back to the USA.
Excellent employer ! Great place to work . Good atmosphere
Dispute Resolutions Specialist (Current Employee) – Ottawa, ON – 11 December 2015
A typical day at work would consist of receiving our daily tasks set forth by management as soon as I would arrive. As a Dispute Resolution Specialist I would help clients solve disputes on their credit card account by investigating the charges or creating chargebacks to merchants when necessary. Management is very helpful and always willing to share information.Co-Workers are very well educated and share the same sense of commitment as I do. The hardest part of my job would be sometimes having to deal with some very unpleasant people on the phone - this usually gets turned around by the end of the call after I have defused the situation and helped the customer. The most enjoyable part of my job is being able to find a satisfactory resolution to our client's issues.
Agente financière aux services à la clientèle (Former Employee) – Ottawa, ON – 10 November 2015
C'est un environnement de travail stressant ou chaque appel est chronométré et si on essaye d'aider le client du mieux que l'on peut et que cette appel dure trop longtemps cela affecte notre rendement, voire jusqu'à avoir des répercussion négatives sur le long terme sur une quelque augmentation salarial à la fin de l'année. L'entreprise devrait plus être à l'écoute des clients et employés. Quant au management nous étions géré par une personne qui n'avait aucune compétence en management d'ailleurs elle fût rétrograder à un poste de unit spécialiste quelques temps après mon départ de la compagnie. L'aspect le plus difficile de mon poste c'était le de boucler la fin du mois avec le peu d'agent sur le plancher. L"apect le plus agréable c'était les collègues de travail.
disposer de temps de priere payé
environnement stressant, pas de possibilité de carrières
Customer Services Advisor (Former Employee) – Surrey, BC – 1 November 2015
I worked for the JPMorgan Cardmember services contact centre about 10 years ago in Canada. As it was an inbound call centre you can imagine that the experience was not fantastic. There was no room for growth.
Représentant, Développement des Affaires - Banques (Former Employee) – Montréal, QC – 16 October 2015
JPMC Traite très bien ses employés. Les conditions de travail sont bonnes. Le salaire est bon. Tout est mis en oeuvre pour que l'on puisse performer. Si vous êtes une personne compétitive, vous vous y sentirez bien.
Conditions de travail + salaire + avantages sociaux
Client Service Specialist (Former Employee) – Toronto, ON – 23 September 2015
I enjoyed working there. I was working in there call centre, servicing merchants on the help desk. Lots of on the job training was provided and there was lots of help and easy to get by. Awesome coworkers as well and a great working environment.
Client Services Specialist (Current Employee) – Scarborough, On – 23 September 2015
It's a call center environment but there is always room to grow and learn so the job does not become dull over time. You'll gain experience and knowledge in various aspects of business management, the financial industry as a whole, and technology including front end and back end support. The management team is always doing their best to help you develop as an employee and encouraging you to pursue higher positions within the company. Co-workers and management alike employ an open desk policy, no question will ever go unanswered. The hardest part of the job is most likely the learning curve as there is a lot of information you will need to do the job well, and it can be intimidating when you first start. But the most enjoyable part is the same learning curve, walking away with a wealth of knowledge you absolutely would not attain working anywhere else.