JPMorgan Chase Employee Reviews

Found 94 reviews matching the search
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Fun workplace with great co-workers (Paymentech)
Customer Service Specialist (Current Employee) –  Toronto, ON10 November 2011
The help desk for Chase Paymentech is a fun, happy environment where you feel like you're making a difference, and advancement is common and encouraged.
Pros
free soda, customer service week
Cons
benefits, necessary to work some holidays
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Jpmorgan chase
Investigator (Former Employee) –  chase ottawa20 May 2016
great company with a good culture of team work. very diversified people coming from around the world and pursuing one dream which is making chase great
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Excellent employer ! Great place to work . Good atmosphere
Dispute Resolutions Specialist (Current Employee) –  Ottawa, ON11 December 2015
A typical day at work would consist of receiving our daily tasks set forth by management as soon as I would arrive. As a Dispute Resolution Specialist I would help clients solve disputes on their credit card account by investigating the charges or creating chargebacks to merchants when necessary. Management is very helpful and always willing to share information.Co-Workers are very well educated and share the same sense of commitment as I do. The hardest part of my job would be sometimes having to deal with some very unpleasant people on the phone - this usually gets turned around by the end of the call after I have defused the situation and helped the customer. The most enjoyable part of my job is being able to find a satisfactory resolution to our client's issues.
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great communication
Credit Card Transactions (Former Employee) –  Surrey, BC7 November 2013
We were advised in November that they were closing the call centre in March. They helped with job fairs, severance, benefits opportunities, time off for interviews, and were great to help us all get new jobs and upgrade our skills.
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Fun workplace, great environment, games room
Customer Support Advisor (Former Employee) –  Surrey, BC18 July 2013
Basically on the phones all day, very repetitive. Learned to be patient with clients, cause they all have a different story which leads to different scenarios. My management was great, very supportive, The co-workers were nice to work with, very competitive, which was great to work harder to stay ahead. The hardest part of the job was the competition to stay ahead of the rest of your team, which was a great challenge to keep on giving it a 100%, which meant a better bonus on a monthly basis. The most enjoyable part was the fun we had competing with each other.
Pros
monthly bonuses
Cons
very repetitive
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Good place to work
Business Control Risk Analyst (Former Employee) –  Ottawa, ON5 December 2014
J. P. Morgan is a good overall job. Company provides good location and benefits. One would be able to advance in this company
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A US Based Company that requires customer centric values
Claims Analyst (Former Employee) –  Philippines8 October 2013
Excellent package on pay and benefits that offers flexible working schedule and also in working with peers as changes happens as it happens.
Pros
More Allowances that are tax exempt
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Healthy and enthusiastic team where manager facilitates opportunities for our growth
Associate (Former Employee) –  QA Analyst4 January 2014
This job gave huge exposure and was the most great experience I had to with within and outside the team.
Pros
Flexibility, benefits
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enjoyable and educated place to work
Bilingual Financial Advisor (Current Employee) –  Ottawa, ON16 May 2016
very productive workplace, fast past, you get to a different task everyday, so you don't get bored or forget how all tasks are required in a day to day basic
Pros
spirit day every month
Cons
nothing to comment
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in-bound call centre
Financial Advisor & Sales Representative (Former Employee) –  Surrey, BC12 January 2014
Fast-paced work environment with competitive salary and potential to earn commission based on performance.
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Great organization
Financial Service Advisor (Former Employee) –  Ottawa, ON31 May 2016
Co-workers are friendly and always there to help the best they can. Great atmosphere and the ability to grow. Good starting point to have customer service experience
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Do not work for Lockbox
Remittance Processing Specialist (Former Employee) –  Toronto, ON28 March 2016
Extremely high and Unrealistic expectations/deadlines, extremely stressful work environment, Management is totally unaware of managing people.

Again, do not work for Lock Box
Pros
hardly any
Cons
Too much to list...
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Great Place to work for personal and professional development
Team Manager (Former Employee) –  Surrey, BC19 March 2012
Company is great to recognize individuality. They Care about their staff and customers.
Pros
culturally fun place to work
Cons
salary
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Great people, great workplace.
Client Services Specialist (Current Employee) –  Scarborough, On23 September 2015
It's a call center environment but there is always room to grow and learn so the job does not become dull over time. You'll gain experience and knowledge in various aspects of business management, the financial industry as a whole, and technology including front end and back end support. The management team is always doing their best to help you develop as an employee and encouraging you to pursue higher positions within the company. Co-workers and management alike employ an open desk policy, no question will ever go unanswered. The hardest part of the job is most likely the learning curve as there is a lot of information you will need to do the job well, and it can be intimidating when you first start. But the most enjoyable part is the same learning curve, walking away with a wealth of knowledge you absolutely would not attain working anywhere else.
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Good Work Culture - 1 huge having all processes - Lacks in Salary/Benefits
Operation Analyst (Former Employee) –  Mumba6 December 2015
Work Culture - Good - Managers are knowledgeable and approachable
Timely Skip Meetings
Tall Organisation - Levels of Designation
Lately stress on increasing efficiency and reducing people
Pros
Work Culture
Cons
Work Life Balance
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awesome
analyst (Former Employee) –  Ottawa, ON18 April 2016
good work place, good team mate, good supervisors, thanks for the experience, best work place i ever had, i would recommand to any one.
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Productive and The work life balance is the best.
Technical Operations Analyst (Former Employee) –  Philippines26 January 2015
Assigned as Technical Operations Analyst. JP Morgan & Chase gave me a chance to learn new things specially on the tools they use and how to monitor the jobs for their servers. It's a happy place to work since most because the team is getting along very well. Hardest part is during deployment schedule we try not have severity 1 issues as much as possible sometimes we don't eat on the right time we prefer to eat after the deployment. The most enjoyable part is the work schedule working 3x or 4x a week is very very nice!
Pros
Learn New things
Cons
Long hours but if fine.
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Good brand name, works as a satellite of US operations
Summer Associate (Former Employee) –  Scarborough, ON29 July 2014
Although they have a somewhat well-run operation in Canada, it's really an 'afterthought' of their American operations, and managed as such (outdated tech, lots of bureaucratic layers, everything needs to go through the US to be approved). Not looking to expand Canadian operations either - more of a 'token' presence. Management is also top-heavy - very little opportunity for advancement.
Pros
Brand name
Cons
Bureaucratic, satellite office.
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A very nice place wherein management is firm, fair and just.
Financial Advisor (Former Employee) –  Surrey, BC26 June 2014
Answered in bound calls from credit card users and addressed their concerns in a timely manners while adhering to the time limitation, while up-selling other services according to their needs. As in any situation to be always thinking on your toes all the time while maintaining courteous service. Management focuses on the bottom line and addressing employee concerns in terms of job enhancements and work balance. Co-workers are very professional and are always there to lend a helping hand. The creativity of management of how to motivate its employee to do their best in the job while enjoying it.
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Pros
Incentives not only materially but some intrinsic such as acknowledgements.
Cons
Fast pace, but this makes you alert
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Chase Paymentech is AMAZING
GIFT CARD PRODUCTION SPECIALIST II (Current Employee) –  Toronto, ON25 June 2014
- It's my family away from home, everyone is super friendly.
- Great team dynamics, everyone is very supportive and helpful.
- Management is down to earth and supportive
Pros
Team Dynamics is AMAZING! Friendly and cheerful enviroment, Great work life balance
Cons
Needs more technical/software development feels like are a decade behind.
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Overall rating

4.0
Based on 12,552 reviews
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Ratings by category

Work/Life Balance
3.7
Salary/Benefits
3.9
Job Security/Advancement
3.5
Management
3.5
Culture
3.7