JPMorgan Chase

8.1K reviews

JPMorgan Chase Employee Reviews

Found 54 reviews matching the search
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boring class
Customer Service Agent (Former Employee) –  Ottawa, ONDecember 17, 2015
boring training class very monotone very unpleasant
teacher were uptight

learn how credit card works

management was sloppy

co-workers were nice people
the training class wasnt the enjoyable part
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Call centre
Customer Services Advisor (Former Employee) –  Surrey, BCNovember 1, 2015
I worked for the JPMorgan Cardmember services contact centre about 10 years ago in Canada. As it was an inbound call centre you can imagine that the experience was not fantastic. There was no room for growth.
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JPMorgan Chase
Technical Operation Specialist (Former Employee) –  Toronto, ONOctober 30, 2015
I support the IT infrastructure in the company. Server, Network and end user technology assets.

From this job I learned to support different new technologies, including the new cloud and video/audio communication infrastructure.

The hardest part of the job is that you have to focus on deadlines and most times you have to know how to work with different group of people to get the information you need.
Pros
People are nice and willing to help
Cons
Long work hours
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fun workplace
Client Service Specialist (Former Employee) –  Toronto, ONSeptember 23, 2015
I enjoyed working there. I was working in there call centre, servicing merchants on the help desk. Lots of on the job training was provided and there was lots of help and easy to get by. Awesome coworkers as well and a great working environment.
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Great people, great workplace.
Client Services Specialist (Current Employee) –  Scarborough, OnSeptember 23, 2015
It's a call center environment but there is always room to grow and learn so the job does not become dull over time. You'll gain experience and knowledge in various aspects of business management, the financial industry as a whole, and technology including front end and back end support. The management team is always doing their best to help you develop as an employee and encouraging you to pursue higher positions within the company. Co-workers and management alike employ an open desk policy, no question will ever go unanswered. The hardest part of the job is most likely the learning curve as there is a lot of information you will need to do the job well, and it can be intimidating when you first start. But the most enjoyable part is the same learning curve, walking away with a wealth of knowledge you absolutely would not attain working anywhere else.
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A chance to participate at fundraisers
Complaints Resolution Unit/Acting Manager (Former Employee) –  Ottawa, ONSeptember 19, 2015
The colleagues are great people to work with. Management needs to change. Phones are very busy. Not a big opportunity to grow.
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Great atmosphere with benefits and longterm oppurtunities.
Trailing Docs Mortgage Processor (Former Employee) –  Lewisville, TXJune 28, 2015
Process loans from start to finish. Follow directions given form manger for the day. I learned a lot in eight years in regard to the mortgage industry. Mangement and coworkers were energetic and great to work with. The most enjoyable part of my job was communicating with clients.
Pros
great benefits package
Cons
Advancing within the company
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productive work place with friendly environment
ETL Developer (Former Employee) –  Toronto, ONApril 20, 2015
Friendly and challenging environment.
innovative co-workers with different opinions and situations for a scenario a lot to learn.
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very stressful work enviroment
Escalations Manager (Former Employee) –  Lewisville, TXApril 7, 2015
typical day at work alot of irriate customers, learned how to overcome when uppermanagement didnt want to assist, alot of negative enegry within coworkers. Hardest part of the job was being cussed at and talked to anyway the customers wanted and the most enjoyable part of the job was when you at least had a couple of people that were satisifed that you could help out of many that weren't irriate and would listen.
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great place to work
Senior Team Manager (Current Employee) –  ottawaMarch 31, 2015
Great place to work. Good people, Lots of room for advancement. Extremely focus on employee satisfaction and career development
Pros
suportive of internal movement
Cons
oportunitys dwindle as you move up
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productive work
Portfolio Risk Review help (Current Employee) –  Ottawa, ONMarch 21, 2015
It is a fast paced and stressful call center environment. We are always busy but management and co-workers are supportive and helpful. Although it is a stressful environment, there are plenty of practices put in play to relieve the stress.
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benificial and fast paste work place
Customer Service Representative (Former Employee) –  ottawaMarch 17, 2015
Working at Jp morgan chase was a great experience. I was able to inquire new administrative skills. It was a very professional management team. The hardest part of the job, it was a limited work environment. The most enjoyable part of the job was being able to collecting from customer.
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Good Job Learn A Few Thing
Credit Analyst (Current Employee) –  ottawaMarch 14, 2015
You come . You Log with your phone
I learn about Lending and credit card services
You learn about the policies
The co-workers are pretty good
Dealing with customers and clers
Pros
training free lunch flexibilatity
Cons
long hours/work on week-end
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Good Company
Risk Analyst II (Current Employee) –  Toronto, ONMarch 9, 2015
Good company to work for and a good learning experience. Pays standard industry average, long hours but rewarding number of vacation days.
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Collections
Collection Agent (Former Employee) –  Scarborough, ONFebruary 19, 2015
- Great atmosphere
- Had the ability to change peoples life's financially
- Learned how to maintain calm and collective
- Learned how to use different software
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Productive and The work life balance is the best.
Technical Operations Analyst (Former Employee) –  PhilippinesJanuary 26, 2015
Assigned as Technical Operations Analyst. JP Morgan & Chase gave me a chance to learn new things specially on the tools they use and how to monitor the jobs for their servers. It's a happy place to work since most because the team is getting along very well. Hardest part is during deployment schedule we try not have severity 1 issues as much as possible sometimes we don't eat on the right time we prefer to eat after the deployment. The most enjoyable part is the work schedule working 3x or 4x a week is very very nice!
Pros
learn new things
Cons
long hours but if fine.
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Good place to work
Business Control Risk Analyst (Former Employee) –  Ottawa, ONDecember 5, 2014
J. P. Morgan is a good overall job. Company provides good location and benefits. One would be able to advance in this company
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productive and fun work place
Financial Advisor (Former Employee) –  Ottawa, ONOctober 1, 2014
be responsible for servicing the Visa Marriott, Chase Gold, Best Buy, Future Shop, Amazon and future partner customer calls.
Completing customer service requests, card activation and other miscellaneous phone inquiries from our customers.
enjoy multi-tasking, problem solving and working in a high-paced environment.
Co-workers are nice and fun :)
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Excellent company to work for.
Client Correspondence Coordinator (Former Employee) –  Surrey BCSeptember 13, 2014
A typical day at work - Responded to consumer calls in queue and provided excellent customer service by resolving issues in a timely manner. Coached New Hire customers service agents after their initial four week in-class training.

I learned to resolve customer issues in one call, in most situations. How to listen with empathy to card member’s reasons for past due status.

Management was very helpful in employees reaching their goals and full potential on the job.

My co-workers were a great team to work with. It was very difficult having to say goodbye when the center relocated to Ontario.

The hardest part of the job was having to say no to the customers when their request was not allowedbecause of company policy.

The most enjoyabel part of the job was each time I was invited to invited to quarterly Site Lead Luncheons.
Pros
site lead lunches, being able to volunteer in community activities
Cons
having to work weekends, starting times
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Good brand name, works as a satellite of US operations
Summer Associate (Former Employee) –  Scarborough, ONJuly 29, 2014
Although they have a somewhat well-run operation in Canada, it's really an 'afterthought' of their American operations, and managed as such (outdated tech, lots of bureaucratic layers, everything needs to go through the US to be approved). Not looking to expand Canadian operations either - more of a 'token' presence. Management is also top-heavy - very little opportunity for advancement.
Pros
brand name
Cons
bureaucratic, satellite office.
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Overall rating

3.9
Based on 8,086 reviews
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