Productive day offering Foreclosure Prevention options to Homeowners.
Customer Administrative Specialist (Former Employee) – Santa Clara, CA – 22 January 2014
Assisting all customers facing a hardship or temporary financial difficulties, pre- screen all customer to route all homeowners to the right program in their unique situation, gathering all required documentation to start process of any foreclosure prevention program included but not limited to loan modification, repayment, reinstatement, short sale, deed in lieu foreclosure. Answering call and returning voicemails on a daily bases, keeping track of all inventory in the office. Attention weekly meeting, managed weekly, bi-weekly and monthly reports turned in to manager, and copied regional manager. Controlled all scheduling and event coordination. Worked hand in hand as business partner with a staff of 8 advisor and 1 manager, knowledge on all active files. Followed up with homeowners when needed.