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4,761 reviews

JPMorgan Chase Employer Reviews

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challenging but fun working environment
Chargebacks advisor (Former Employee), Ottawa, ONJuly 10, 2014
Receive inbound calls from customers inquiring about their credits. Provide each client personalize attention. As a liaison between the client and the merchant, my main task was to perform an investigation and contact the merchant to solve the issue. Follow up with client 30 days after the resolution was taken. Perform chargeback if the merchant doesn’t – more... comply or honor promises made to a client. Send personalize letters to both client and merchant when a resolution was taken. – less
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A very nice place wherein management is firm, fair and just.
Financial Advisor (Former Employee), Surrey, BCJune 26, 2014
Pros: incentives not only materially but some intrinsic such as acknowledgements.
Cons: fast pace, but this makes you alert
Answered in bound calls from credit card users and addressed their concerns in a timely manners while adhering to the time limitation, while up-selling other services according to their needs. As in any situation to be always thinking on your toes all the time while maintaining courteous service. Management focuses on the bottom line and addressing – more... employee concerns in terms of job enhancements and work balance. Co-workers are very professional and are always there to lend a helping hand. The creativity of management of how to motivate its employee to do their best in the job while enjoying it.
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Chase Paymentech is AMAZING
GIFT CARD PRODUCTION SPECIALIST II (Current Employee), Toronto, ONJune 25, 2014
Pros: team dynamics is amazing! friendly and cheerful enviroment, great work life balance
Cons: needs more technical/software development feels like are a decade behind.
- It's my family away from home, everyone is super friendly.
- Great team dynamics, everyone is very supportive and helpful.
- Management is down to earth and supportive
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A Few Bad Apples
Analyst, Risk (Current Employee), Scarborough, OntarioJune 19, 2014
Pros: paid parking, free coffee, tea.
Cons: a bitter manager that will not let people grow or be treated with respect, mean management
Overall I believe Chase Paymentech is a good company with values and integrity towards employees. Unfortunately I work in an area where the manager is very bitter and angry about change to the department. This resentment is targeted to employees daily along with the side kick of many years lashing out at employees. Employees are quitting a good company, – more... others are job hunting and one poor woman is too intimidated to come to work. The manager does not give raises and treats staff like dirt no matter how hard they work. Favoritism is extreme to the side kick. The tension daily can be cut with a knife while all around the company are happy employees from other departments. No flexibility if you need to work an earlier or later shift for a personal reason. Existing staff are not given a chance for newly opened shifts hours. Everything is 'no!'. We sit while others get to enjoy leaving early on holiday weekends And other Paymentech employee perks. We do not count in Risk. – less
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Professional Firm
Advanced Product Support Analyst (Current Employee), Scarborough, ONJune 8, 2014
Great place to work for. Learned a lot and keep learning.

->Great People
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N/A
Business Analyst Management - Global Client ACCESS (Former Employee), Chicago, ILApril 1, 2014
Great company with dedicated people. The hours are not super demanding and location is very flexible.
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Good company to work with
Associate (Current Employee), MumbaiMarch 30, 2014
Does lot initiatives to give back to the communities. Company care for its employees.
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Great place to work
Project Manager (Current Employee), Toronto, ONMarch 12, 2014
Great place to work. Lots of opportunity to learn and do different things.
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A good place to work.
Transaction Processing Specialist (Former Employee), Mumbai, MHMarch 10, 2014
Pros: sodexo
Working with JP Morgan Chase was one of the big opportunity for me as fresher. Explored a lot of different parts of banking sector and mainly SWIFT.
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Competitive yet exciting job
AVP (Former Employee), JapanMarch 7, 2014
Very enjoyed working there with a group of smart people, would love to work again.
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A reputable company that caters the needs of its employees.
Retail Finance Specialist (Current Employee), Manila, PhilippinesMarch 5, 2014
Pros: a number of financial benefits are provided (monthly and yearly)
Cons: once you mastered the trade business & product knowlege, you tend to look for new challenges.
Company is above par from other financial institutions and offers privileges and opportunities for growth and promotion.
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good place
Desktop Support Analyst (Current Employee), Toronto, ONFebruary 26, 2014
good place to work. pay is a little bit lower than other banks
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Productive with almost everyday update/knowledge sharing topped with fun!
Operations Analyst (Current Employee), Bangalore, KAFebruary 14, 2014
Pros: mixed culture, the right people i've met here, training initiatives, corporate responsibility
Cons: cost cutting
- Starts with a clean slate, all past cleared and kept track of.
- Managing work with head count.
- Alerting when required.
- Updating all on alerts.
- Constant feedback on either scales of measurement.
- Fun events on low work days and when required after a stressful day.
- Learning through the years:
- Experience is a time oriented event,
- Dealing – more... with a mixed culture is vital for exchange of different ideas and suggestions,
- New will always have newer and unexpected questions needing attention and patience,
- Customer pressure trickles with increase in aggression requiring escalation handling skills,
- Management is tough but perfect when they have strong and the right fundamentals.
- Hardest part:
- Justifying/ reasoning practicalities that don't match number analysis (non-numeric research work vs. number oriented work),
- Making suggestions to a set of tenured people resistant to change, – less
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Experience with call center
Executive Operations (Former Employee), PhilippinesFebruary 1, 2014
People come and go in this job, take calls, communicate with irate customers, eat delicious foods, team buildings, meeting the target sales.
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Loved job and career opportunities
Financial Advisor Credit Card Services (Former Employee), Surrey, BCJanuary 21, 2014
Pros: free coffee, water, great atmosphere with lots of windows and natural light
Cons: lay off
Company took all work out of Vancouver and laid us all off. Little job stability in the call. center environment when working for an international company.
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in-bound call centre
Financial Advisor & Sales Representative (Former Employee), Surrey, BCJanuary 12, 2014
Fast-paced work environment with competitive salary and potential to earn commission based on performance.
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Healthy and enthusiastic team where manager facilitates opportunities for our growth
Associate (Former Employee), QA AnalystJanuary 4, 2014
Pros: flexibility, benefits
This job gave huge exposure and was the most great experience I had to with within and outside the team.
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It;s a nice working environment
Fraud Analyst (Current Employee), Global City, TaguigDecember 31, 2013
Pros: free lunches, tokens
The management is pretty good and has a good Medical coverage.
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A very outstanding Employer
CEO- Personal assistant / Domestic help (Former Employee), Dubai UAEDecember 4, 2013
Pros: free meal, transportation, mobile loads
Cons: 8 working hours with overtime
I work as the personal assistant of JP Morgan's OIC in MENA and was very overwhelmed with his and family's kindness.
Learned a lot of good perspective in life.
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Excellent company to work for.
Segment Manager (Current Employee), VancouverNovember 7, 2013
Excellent company to work for. Plenty of career opportunities around the world.

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About JPMorgan Chase

At JPMorgan Chase, the work we do matters. All of us are committed to putting our resources and our voices to work every day for – Read more