Customer Services Advisor (Former Employee) – Surrey, BC – November 1, 2015
I worked for the JPMorgan Cardmember services contact centre about 10 years ago in Canada. As it was an inbound call centre you can imagine that the experience was not fantastic. There was no room for growth.
Client Service Specialist (Former Employee) – Toronto, ON – September 23, 2015
I enjoyed working there. I was working in there call centre, servicing merchants on the help desk. Lots of on the job training was provided and there was lots of help and easy to get by. Awesome coworkers as well and a great working environment.
Client Services Specialist (Current Employee) – Scarborough, On – September 23, 2015
It's a call center environment but there is always room to grow and learn so the job does not become dull over time. You'll gain experience and knowledge in various aspects of business management, the financial industry as a whole, and technology including front end and back end support. The management team is always doing their best to help you develop as an employee and encouraging you to pursue higher positions within the company. Co-workers and management alike employ an open desk policy, no question will ever go unanswered. The hardest part of the job is most likely the learning curve as there is a lot of information you will need to do the job well, and it can be intimidating when you first start. But the most enjoyable part is the same learning curve, walking away with a wealth of knowledge you absolutely would not attain working anywhere else.
Process loans from start to finish. Follow directions given form manger for the day. I learned a lot in eight years in regard to the mortgage industry. Mangement and coworkers were energetic and great to work with. The most enjoyable part of my job was communicating with clients.
typical day at work alot of irriate customers, learned how to overcome when uppermanagement didnt want to assist, alot of negative enegry within coworkers. Hardest part of the job was being cussed at and talked to anyway the customers wanted and the most enjoyable part of the job was when you at least had a couple of people that were satisifed that you could help out of many that weren't irriate and would listen.
Portfolio Risk Review help (Current Employee) – Ottawa, ON – March 21, 2015
It is a fast paced and stressful call center environment. We are always busy but management and co-workers are supportive and helpful. Although it is a stressful environment, there are plenty of practices put in play to relieve the stress.
Customer Service Representative (Former Employee) – ottawa – March 17, 2015
Working at Jp morgan chase was a great experience. I was able to inquire new administrative skills. It was a very professional management team. The hardest part of the job, it was a limited work environment. The most enjoyable part of the job was being able to collecting from customer.
Assigned as Technical Operations Analyst. JP Morgan & Chase gave me a chance to learn new things specially on the tools they use and how to monitor the jobs for their servers. It's a happy place to work since most because the team is getting along very well. Hardest part is during deployment schedule we try not have severity 1 issues as much as possible sometimes we don't eat on the right time we prefer to eat after the deployment. The most enjoyable part is the work schedule working 3x or 4x a week is very very nice!
Financial Advisor (Former Employee) – Ottawa, ON – October 1, 2014
be responsible for servicing the Visa Marriott, Chase Gold, Best Buy, Future Shop, Amazon and future partner customer calls. Completing customer service requests, card activation and other miscellaneous phone inquiries from our customers. enjoy multi-tasking, problem solving and working in a high-paced environment. Co-workers are nice and fun :)
Client Correspondence Coordinator (Former Employee) – Surrey BC – September 13, 2014
A typical day at work - Responded to consumer calls in queue and provided excellent customer service by resolving issues in a timely manner. Coached New Hire customers service agents after their initial four week in-class training.
I learned to resolve customer issues in one call, in most situations. How to listen with empathy to card member’s reasons for past due status.
Management was very helpful in employees reaching their goals and full potential on the job.
My co-workers were a great team to work with. It was very difficult having to say goodbye when the center relocated to Ontario.
The hardest part of the job was having to say no to the customers when their request was not allowedbecause of company policy.
The most enjoyabel part of the job was each time I was invited to invited to quarterly Site Lead Luncheons.
site lead lunches, being able to volunteer in community activities
Good brand name, works as a satellite of US operations
Summer Associate (Former Employee) – Scarborough, ON – July 29, 2014
Although they have a somewhat well-run operation in Canada, it's really an 'afterthought' of their American operations, and managed as such (outdated tech, lots of bureaucratic layers, everything needs to go through the US to be approved). Not looking to expand Canadian operations either - more of a 'token' presence. Management is also top-heavy - very little opportunity for advancement.