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7,181 reviews

JPMorgan Chase Employee Reviews

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Great atmosphere with benefits and longterm oppurtunities.
Trailing Docs Mortgage Processor (Former Employee), Lewisville, TXJune 28, 2015
Pros: great benefits package
Cons: Advancing within the company
Process loans from start to finish. Follow directions given form manger for the day. I learned a lot in eight years in regard to the mortgage industry. Mangement and coworkers were energetic and great to work with. The most enjoyable part of my job was communicating with clients.
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productive work place with friendly environment
ETL Developer (Former Employee), Toronto, ONApril 20, 2015
Friendly and challenging environment.
innovative co-workers with different opinions and situations for a scenario a lot to learn.
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very stressful work enviroment
Escalations Manager (Former Employee), Lewisville, TXApril 7, 2015
typical day at work alot of irriate customers, learned how to overcome when uppermanagement didnt want to assist, alot of negative enegry within coworkers. Hardest part of the job was being cussed at and talked to anyway the customers wanted and the most enjoyable part of the job was when you at least had a couple of people that were satisifed that you could help out of many that weren't irriate and would listen.
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great place to work
Senior Team Manager (Current Employee), ottawaMarch 31, 2015
Pros: suportive of internal movement
Cons: oportunitys dwindle as you move up
Great place to work. Good people, Lots of room for advancement. Extremely focus on employee satisfaction and career development
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productive work
Portfolio Risk Review help (Current Employee), Ottawa, ONMarch 21, 2015
It is a fast paced and stressful call center environment. We are always busy but management and co-workers are supportive and helpful. Although it is a stressful environment, there are plenty of practices put in play to relieve the stress.
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benificial and fast paste work place
Customer Service Representative (Former Employee), ottawaMarch 17, 2015
Working at Jp morgan chase was a great experience. I was able to inquire new administrative skills. It was a very professional management team. The hardest part of the job, it was a limited work environment. The most enjoyable part of the job was being able to collecting from customer.
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Good Job Learn A Few Thing
Credit Analyst (Current Employee), ottawaMarch 14, 2015
Pros: training free lunch flexibilatity
Cons: long hours/work on week-end
You come . You Log with your phone
I learn about Lending and credit card services
You learn about the policies
The co-workers are pretty good
Dealing with customers and clers
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Good Company
Risk Analyst II (Current Employee), Toronto, ONMarch 9, 2015
Good company to work for and a good learning experience. Pays standard industry average, long hours but rewarding number of vacation days.
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Collections
Collection Agent (Former Employee), Scarborough, ONFebruary 19, 2015
- Great atmosphere
- Had the ability to change peoples life's financially
- Learned how to maintain calm and collective
- Learned how to use different software
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Productive and The work life balance is the best.
Technical Operations Analyst (Former Employee), PhilippinesJanuary 26, 2015
Pros: learn new things
Cons: long hours but if fine.
Assigned as Technical Operations Analyst. JP Morgan & Chase gave me a chance to learn new things specially on the tools they use and how to monitor the jobs for their servers. It's a happy place to work since most because the team is getting along very well. Hardest part is during deployment schedule we try not have severity 1 issues as much as possible sometimes we don't eat on the right time we prefer to eat after the deployment. The most enjoyable part is the work schedule working 3x or 4x a week is very very nice!
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Good place to work
Business Control Risk Analyst (Former Employee), Ottawa, ONDecember 5, 2014
J. P. Morgan is a good overall job. Company provides good location and benefits. One would be able to advance in this company
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productive and fun work place
Financial Advisor (Former Employee), Ottawa, ONOctober 1, 2014
be responsible for servicing the Visa Marriott, Chase Gold, Best Buy, Future Shop, Amazon and future partner customer calls.
Completing customer service requests, card activation and other miscellaneous phone inquiries from our customers.
enjoy multi-tasking, problem solving and working in a high-paced environment.
Co-workers are nice and fun :)
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Excellent company to work for.
Client Correspondence Coordinator (Former Employee), Surrey BCSeptember 13, 2014
Pros: site lead lunches, being able to volunteer in community activities
Cons: having to work weekends, starting times
A typical day at work - Responded to consumer calls in queue and provided excellent customer service by resolving issues in a timely manner. Coached New Hire customers service agents after their initial four week in-class training.

I learned to resolve customer issues in one call, in most situations. How to listen with empathy to card member’s reasons for past due status.

Management was very helpful in employees reaching their goals and full potential on the job.

My co-workers were a great team to work with. It was very difficult having to say goodbye when the center relocated to Ontario.

The hardest part of the job was having to say no to the customers when their request was not allowedbecause of company policy.

The most enjoyabel part of the job was each time I was invited to invited to quarterly Site Lead Luncheons.
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Good brand name, works as a satellite of US operations
Summer Associate (Former Employee), Scarborough, ONJuly 29, 2014
Pros: brand name
Cons: bureaucratic, satellite office.
Although they have a somewhat well-run operation in Canada, it's really an 'afterthought' of their American operations, and managed as such (outdated tech, lots of bureaucratic layers, everything needs to go through the US to be approved). Not looking to expand Canadian operations either - more of a 'token' presence. Management is also top-heavy - very little opportunity for advancement.
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challenging but fun working environment
Chargebacks advisor (Former Employee), Ottawa, ONJuly 10, 2014
Receive inbound calls from customers inquiring about their credits. Provide each client personalize attention. As a liaison between the client and the merchant, my main task was to perform an investigation and contact the merchant to solve the issue. Follow up with client 30 days after the resolution was taken. Perform chargeback if the merchant doesn’t comply or honor promises made to a client. Send personalize letters to both client and merchant when a resolution was taken.
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A very nice place wherein management is firm, fair and just.
Financial Advisor (Former Employee), Surrey, BCJune 26, 2014
Pros: incentives not only materially but some intrinsic such as acknowledgements.
Cons: fast pace, but this makes you alert
Answered in bound calls from credit card users and addressed their concerns in a timely manners while adhering to the time limitation, while up-selling other services according to their needs. As in any situation to be always thinking on your toes all the time while maintaining courteous service. Management focuses on the bottom line and addressing employee concerns in terms of job enhancements and work balance. Co-workers are very professional and are always there to lend a helping hand. The creativity of management of how to motivate its employee to do their best in the job while enjoying it.
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Chase Paymentech is AMAZING
GIFT CARD PRODUCTION SPECIALIST II (Current Employee), Toronto, ONJune 25, 2014
Pros: team dynamics is amazing! friendly and cheerful enviroment, great work life balance
Cons: needs more technical/software development feels like are a decade behind.
- It's my family away from home, everyone is super friendly.
- Great team dynamics, everyone is very supportive and helpful.
- Management is down to earth and supportive
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Professional Firm
Advanced Product Support Analyst (Current Employee), Scarborough, ONJune 8, 2014
Great place to work for. Learned a lot and keep learning.

->Great People
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Great place to work
Project Manager (Current Employee), Toronto, ONMarch 12, 2014
Great place to work. Lots of opportunity to learn and do different things.
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good place
Desktop Support Analyst (Current Employee), Toronto, ONFebruary 26, 2014
good place to work. pay is a little bit lower than other banks

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About JPMorgan Chase

At JPMorgan Chase, the work we do matters. All of us are committed to putting our resources and our voices to work every day for – Read more