Workplace with a high demand for quality and productivity
Mortgage Loan Underwriter (Current Employee) – San Ramon, CA – 29 August 2013
The desired production and quality numbers passed down from the Coporate decision makers can be very difficult to meet, and at times seem unattainable. This lead to some team members believing that the decision makers for the company are not in touch with the working conditions for the employees.
The management team on site is very helpful and tries to make the work place as pleasurable as possible, and in combination with fellow team members made the office a place that fostered knowledge and skill set growth.
Working with the fellow teammates made each day dynamic, and as enjoyable as possible, trying to deliver options and viable alternatives to customers that still met company and government policies, requirements and needs.
Co-workers are a pleasure to work with
Mortgage Industry Job Instability/Lack of Job Security
Client Service Speciaalist (Former Employee) – Scarborough, ON – 11 March 2017
JP Morgan Chase was an excellent company to work for with lots of room for internal advancement. Great work culture and work life balance. Management was very supportive and encouraging each person to strive for excellent and growth. I work with the company for almost six months. I really want to stay with company but due to PR (Permanent Residency) purpose I have to move to the other province of Canada
REMITTANCE PROCESSING SPECIALIST (Current Employee) – Toronto, ON – 19 March 2017
JP Morgan Chase was an excellent company to work for with lots of room for internal advancement. Great work culture and work life balance. Management was very supportive and encouraging each person to strive for excellent and growth. I work with the company for almost six months.
FACILITATOR (Former Employee) – Surrey, BC – 30 May 2016
JP Morgan Chase was an excellent company to work for with lots of room for internal advancement. Great work culture and work life balance. Management was very supportive and encouraging each person to strive for excellent and growth. I work with the company for almost six years and would have stayed with the company if they hadn't move to call centre back to the USA.
Manager (Current Employee) – London, UK – 8 March 2017
JPM AM is a big organisation. It will provide lots of international exposure. Responsibility will be increased for the right person. If you are up for a challenge, not afraid of working extensive hours (07:00 - 21:00) and are willing to be flexible (to work weekends) to get the job done, then this is the company for you.
Senior Loss Mitigation Specialist (Former Employee) – Chatsworth, CA – 10 March 2017
Loss mitigation has been very stressful at Chase. So much so that my Doctor put me on temporary disability no becoming long term and probably permanent disability. I am yet to meet with the Employee Union representative at Chase so if you have their contact info. please let me know.
Client Service Specialist II (Former Employee) – Scarborough, ON – 10 June 2016
I loved the fact that so many of the employees were of different cultures, I could be in another part of the office and hearing another language from another country.
Besides that the training did not fully prepare us for actually taking calls on the floor. But all of the other agents working before hand and team leads are always willing to give a helping hand. Once I actually start taking calls and they become repetitive, I found myself learning a lot. Before this job I could not say I was able to reconcile bank records/statements for missing funds, or explain how payment processing works but now I can.
I find the overall customer service experience is one many would be pleased with. I found I always did my best to make the merchant feel welcome and that I was doing everything I could to help them. Even from when merchants call in more than once, you can see in the cases, previous notes of reps doing all they can. This is something I definitely appreciate in a workplace as I feel good customer service is always important.
What I really liked about my manager is that he would say he does not believe in management by fear. He made all of his employees feel at ease so that they could easily talk to him about any problems or concerns they had, be it criticism about the way he manages to the way a certain rep isn't following procedure, he didn't make it difficult to come forward. What I liked most is that he always had his best interest for the merchant experience as well as his employees.
Financial Advisor (Former Employee) – Ottawa, ON – 27 September 2016
• Review client credit score and history • Increase and decrease client’s line of credit based on company guidelines • Authorize and decline manual purchases for clients based on company guidelines • Assist clients as professionally and accurately as possible with any credit questions and problems
Customer Service Representative (Former Employee) – Surrey, BC – 7 October 2016
Good supervisors, good incentives to sell. lots of shifts, coworkers were great. Hardest part of the job was explaining and getting customers how to understand their interest rates on their credit cards
Poor work experience. Unproductive and unprofessional team.
Instructional Designer (Former Employee) – Ottawa, ON – 8 October 2013
I was fortunate to have worked with a handful of highly skilled and professional people while I was at Chase, but would not use these qualities to describe the company as a whole.
In brief, it was disorganized and had too many unqualified people in management and decision making positions. The team I worked with specifically was quite inexperienced and unproductive. There was preferential treatment, promotion without merit, little to no accountability, issues with honesty and ethics, excessive excuse-making, attitude and entitlement problems, and adults having actual temper tantrums. It was a frustrating experience.
Good benefits coverage and annual leave. Also free parking.
Customer Support Advisor (Former Employee) – Surrey, BC – 18 July 2013
Basically on the phones all day, very repetitive. Learned to be patient with clients, cause they all have a different story which leads to different scenarios. My management was great, very supportive, The co-workers were nice to work with, very competitive, which was great to work harder to stay ahead. The hardest part of the job was the competition to stay ahead of the rest of your team, which was a great challenge to keep on giving it a 100%, which meant a better bonus on a monthly basis. The most enjoyable part was the fun we had competing with each other.