Workplace with a high demand for quality and productivity
Mortgage Loan Underwriter (Current Employee) – San Ramon, CA – 29 August 2013
The desired production and quality numbers passed down from the Coporate decision makers can be very difficult to meet, and at times seem unattainable. This lead to some team members believing that the decision makers for the company are not in touch with the working conditions for the employees.
The management team on site is very helpful and tries to make the work place as pleasurable as possible, and in combination with fellow team members made the office a place that fostered knowledge and skill set growth.
Working with the fellow teammates made each day dynamic, and as enjoyable as possible, trying to deliver options and viable alternatives to customers that still met company and government policies, requirements and needs.
Co-workers are a pleasure to work with
Mortgage Industry Job Instability/Lack of Job Security
Financial Advisor (Former Employee) – Ottawa, ON – 27 September 2016
• Review client credit score and history • Increase and decrease client’s line of credit based on company guidelines • Authorize and decline manual purchases for clients based on company guidelines • Assist clients as professionally and accurately as possible with any credit questions and problems
FACILITATOR (Former Employee) – Surrey, BC – 30 May 2016
JP Morgan Chase was an excellent company to work for with lots of room for internal advancement. Great work culture and work life balance. Management was very supportive and encouraging each person to strive for excellent and growth. I work with the company for almost six years and would have stayed with the company if they hadn't move to call centre back to the USA.
Customer Service Representative (Former Employee) – Surrey, BC – 7 October 2016
Good supervisors, good incentives to sell. lots of shifts, coworkers were great. Hardest part of the job was explaining and getting customers how to understand their interest rates on their credit cards
Customer Care (Former Employee) – Ottawa, ON – 19 August 2016
the environment is good because the people you work with are very welcoming, i've learnt a lot through my training even if it was a short training but as i start working i did get good help from my supervisor
Excellent employer ! Great place to work . Good atmosphere
Dispute Resolutions Specialist (Current Employee) – Ottawa, ON – 11 December 2015
A typical day at work would consist of receiving our daily tasks set forth by management as soon as I would arrive. As a Dispute Resolution Specialist I would help clients solve disputes on their credit card account by investigating the charges or creating chargebacks to merchants when necessary. Management is very helpful and always willing to share information.Co-Workers are very well educated and share the same sense of commitment as I do. The hardest part of my job would be sometimes having to deal with some very unpleasant people on the phone - this usually gets turned around by the end of the call after I have defused the situation and helped the customer. The most enjoyable part of my job is being able to find a satisfactory resolution to our client's issues.
Client Services Specialist (Current Employee) – Scarborough, On – 23 September 2015
It's a call center environment but there is always room to grow and learn so the job does not become dull over time. You'll gain experience and knowledge in various aspects of business management, the financial industry as a whole, and technology including front end and back end support. The management team is always doing their best to help you develop as an employee and encouraging you to pursue higher positions within the company. Co-workers and management alike employ an open desk policy, no question will ever go unanswered. The hardest part of the job is most likely the learning curve as there is a lot of information you will need to do the job well, and it can be intimidating when you first start. But the most enjoyable part is the same learning curve, walking away with a wealth of knowledge you absolutely would not attain working anywhere else.
Customer Services Advisor (Former Employee) – Surrey, BC – 1 November 2015
I worked for the JPMorgan Cardmember services contact centre about 10 years ago in Canada. As it was an inbound call centre you can imagine that the experience was not fantastic. There was no room for growth.
Client Service Specialist (Former Employee) – Toronto, ON – 23 September 2015
I enjoyed working there. I was working in there call centre, servicing merchants on the help desk. Lots of on the job training was provided and there was lots of help and easy to get by. Awesome coworkers as well and a great working environment.