Join one of Canada's 50 Best Managed Companies! Joe Johnson Equipment has an opportunity for a Service Writer to join us at our Montreal location.
JJE employees enjoy competitive compensation packages, robust group benefits and an opportunity to grow professionally within a supportive and stable work environment..
- Collaborate with Service Manager to assign jobs to Technicians
- Provide frequent status updates to customers and escalate customer service complaints as required to Service Manager
- Open and close work orders
- Edit and update all work orders to ensure 100% capture of all billable items
- Meet regularly with the Service Manager to review outstanding work orders and invoices
- Prepare customer quotes as required
- Liaise with Sales and Parts departments to ensure efficient processes and optimal customer service experience
- Ensure on-time billing for all customers
- Maintain Health & Safety and facility documentation as required and participate in Health & Safety initiatives as required
- Other Service related projects or initiatives as requested by Service Manager
For a full position description and to apply, please visit our website at www.jjei.com.