Service Writer
Joe Johnson Equipment - Montréal, QC

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Join one of Canada's 50 Best Managed Companies! Joe Johnson Equipment has an opportunity for a Service Writer to join us at our Montreal location.

JJE employees enjoy competitive compensation packages, robust group benefits and an opportunity to grow professionally within a supportive and stable work environment..

Position Summary:

  • Collaborate with Service Manager to assign jobs to Technicians
  • Provide frequent status updates to customers and escalate customer service complaints as required to Service Manager
  • Open and close work orders
  • Edit and update all work orders to ensure 100% capture of all billable items
  • Meet regularly with the Service Manager to review outstanding work orders and invoices
  • Prepare customer quotes as required
  • Liaise with Sales and Parts departments to ensure efficient processes and optimal customer service experience
  • Ensure on-time billing for all customers
  • Maintain Health & Safety and facility documentation as required and participate in Health & Safety initiatives as required
  • Other Service related projects or initiatives as requested by Service Manager

For a full position description and to apply, please visit our website at www.jjei.com.


Indeed - 6 months ago - save job - block
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