Requires ultimate dedication and flexibility with change
Senior Manager, Program and Client Services (Current Employee) – Norwalk, CT – 28 February 2013
I work from home 3 days/week, as I work on a virtual team. 2 days a week I go to a JDPA sales executives office 20 miles from home. Mornings are devoted to e-mails, conference calls/meetings with potential clients, sales force, or management occur in the afternoon. I learned how to select and manage vendors, how to evaluate contact centers against our requirements for excellence, how to take a start-up program to one of JDPA's most successful, innovative group in the 8 years of my tenure. Management has changed as a result of re-orgs that often occur annually, requiring a short window to develop a mutually-fulfilling working relationship with my supervisor. The hardest part of the job is simultaneously working in my official position while working to expand the program offerings.
work at home flexibility, fully matched 401k, many opportunities for training, significant discount on new cars
re-org and layoffs often occur at each year's end, annual churn in management, demands to do more with less, work/life balance significantly skewed to work, you may have to work in a location that is different from your management, communication and relationship-building challenges