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J. Crew Group, Inc.
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201 reviews

J. Crew Group, Inc. Employee Reviews

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Job Work/Life Balance
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Fast paced and stressful
Client Specialist (Former Employee), Lynchburg, VADecember 16, 2013
My typical day at J.Crew consisted of me answering calls and filling out customer orders. My supervisors were always patient but always stressed soliciting J.Crew Credit Cards on our customers - that part of the job was easily my least favorite. The most enjoyable part was being able to help customers with picking out gifts or finding the perfect shoes – more... to go with their outfit. It was always very rewarding when customers were extremely thankful for my assistance. – less
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Day to Day at JCrew
Sales Support / Visual Merchandising Associate (Current Employee), Pasadena, CADecember 6, 2013
Pros: atmosphere, customers, advancement in the company
Cons: low on hours
Like most retail stores JCrew's day to day is very different and really reflects on the customers you come across. You have certain situations to deal with whether its good or bad. Most days are good and I am able to assist individuals as best as I can. I would say that is the hardest part about working in retail. You really don't know what kind of – more... situation you will stumble upon. I try to please the customer but at the same time follow company policies. Managers are great and they allow us to learn new things with in the company. Within a year, I have learned hands on visual merchandising assets along with sales and customer service. The most enjoyable part of my job are the visuals. I love connecting with customers through the windows and mannequins. – less
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Great place to coast
Distribution Analyst (Current Employee), New York, NYDecember 2, 2013
J Crew is a great company if you would like to coast in your career. Employees are treated well and there is a great culture but there is not much professional development to be had.
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Retail is all in what YOU make it. However it teaches you so much about LIFE!!!
Accessories Department Lead (Current Employee), New York, NYNovember 26, 2013
Pros: benifits
Cons: no room for advancement
Overall my experience at J. Crew has not been that bad. The company itself is not a bad place to work, however the people i.e majority of the managers can make it very difficult. I wont say that all of them are terrible although there are alot of lazy individuals in leadership. Also I wish corporate was more hands on when it came to promotions and advancement. – more... It is extremely difficult to climb the ladder when your store director is not for you or your immediate manager does not acknowledge room for your growth. All and all I probally would never work at J. Crew again or refer anyone I deeply care about. – less
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Productive an good team members
Processer (Current Employee), Arden, NCNovember 18, 2013
Pros: sometimes they supply free lunches.
Cons: our breaks are very short.
I come in early to ensure I am there on time. I clock in an go to my station an see what my duties are for the day then go to proceed my duties to the best of my ability .
Ask questions if unsure of something.
I have maintained a good professional relationship with all co-worker
I have yet to come across any struggles.
Learning new things each an every – more... day, able to come into a organize work space, an get what needs to be done proficiently . – less
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Easy work atmosphere
Sales Associate (Former Employee), Denver, CONovember 6, 2013
Pros: 50% off on most items
Cons: pay and hours
*Standard retail job

*Great employee benefits on clothes

*Simple job Duties
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Bleek and undesirable work space.
Goodstock Associate, Selector (Former Employee), Lynchburg, VANovember 4, 2013
Long days in a less than sightly warehouse with extremely unintelligent people.
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Awful working environment
Customer Service Representative (Former Employee), Lynchburg, VAOctober 30, 2013
Pros: job security
Cons: rude customers, low employee morale, horrible management, long hours, minimal breaks
I worked in one of the call centers for J. Crew and I really wouldn't recommend this job to anyone. A typical day consists of 30-40 calls from people screaming and cursing at you because their order took longer than a week to arrive; or for some other trivial issue. After about a week of very poor training you will be thrown out on the floor to fend – more... for yourself with no help whatsoever. Customers are often extremely entitled and rude, and spend an entire call incoherently screaming into your ear while insulting your intelligence. It doesn't help that due to the minimal training you have no idea how to handle most of the situations people are calling in about. You will be told you are allowed to hang up on these callers, but will be written up if you do so.
Management does not care about employees and will write you up for pretty much everything. Some examples: being one minute late when returning from break, using the restroom during a 10 hour shift when you are only given one 30 min lunch break for the entire day, disconnecting a call when a customer verbally abuses you, asking a customer to stop making lewd comments to you over the phone, using one of your sick days, etc etc. During downtime you are not allowed to do anything except look at the J.Crew website so you can recommend clothes to customers. This means that if you have no calls for 3 hours, you will spend them either staring into space or reading the website. The only good thing about this job is that since everyone quits after a few months they are desperate to keep people so you have a lot of job security.
The pay seems good at first, but it really is not worth it at all when you take into account that you will spend every day wishing you never accepted this position. – less
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Great environment
Assistant Store Manager (Current Employee), VAOctober 30, 2013
Skilled team
Customer centric environment
Continuously learning and perfecting skills
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Hardworking fun workplace
Assistant Designer (Former Employee), New York, NYOctober 29, 2013
Wonderful place to work, great team environment filled with creative dedicated people
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Great Company
Merchant Manager (Current Employee), Washington, DCOctober 27, 2013
Great Company, but is starting to give out to many promos, which brings in the wrong customer.
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Nice atmosphere
International sales/service representative (Former Employee), San Antonio, TXOctober 9, 2013
Pros: nice people
Cons: very slow work
Calm environment. Nice co-workers and supervisors. You learn to deal with many different customers in different parts of the world. The hardest part of the job was keeping busy when there was work was slow. The most enjoyable part of this job was the people you work and deal with.
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Project Manager
Catalog Operations Manager (Current Employee), New York, NYSeptember 30, 2013
Run daily morning status meetings
Ensure all deliverables are met through routing approval process
Create team's schedule and prioritize projects
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Quality clothing.
Client Specialist (Former Employee), Lynchburg, VASeptember 26, 2013
Assisted customers with their online clothing purchases.
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Go work place
Lead Cashier (Former Employee), New York, NYSeptember 21, 2013
Good work place happy with my time I spent there.
I learned life long lessons with this company
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Fun Place to work
Mens Personal Stylist (Former Employee), Charlotte, NCSeptember 14, 2013
Pros: great culture, good compensation
Cons: micromanagement, poor work/life balance
I enjoyed working here, the relationships you maintain with repeat customers being the best part, but at times the management can impede your ability to help customers as you may feel you should.
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Great company
Stylist (Current Employee), Westport, CTSeptember 9, 2013
Great company---looking to grow and start a career with 770
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productive and high energy
Crew Cuts- Sales Support (Current Employee), 3101 PGA blvd. palm beach gardnes, fl 33418September 8, 2013
Pros: health benefits, employee discount(more than avergae in department stores), commision, paid training
Cons: n/a
greet everyone, clock in,observe new sale and promotion opportunities for customers, welcome customers with smiles while asking them their reasons for coming to shop, recommend what they should try on, (if shopping on a budget) recommend company card benefits and complete transactions as efficient as possible. I learned that I can make a lasting impression – more... and personal relation with a customer once I show great service. Management is very fair accurate and helpful. Co-workers are fair accurate and helpful. the hardest part of the job is telling the customer that we don't have exactly what they are looking for at the store. the most enjoyable part of the job is helping a customer locate exactly what they need and adding on a couple of pieces that compliment the outfit and offers a variety of option of how it can be worn. – less
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sales driven, good compensation for the top people
Personal Shopper (Former Employee), New York, NYSeptember 4, 2013
Very corporate environment, that is sales driven. Good opportunity to advance in sales if you are the top person.
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good job.
Merchandising | Sales | Training (Former Employee), Lead CashierAugust 27, 2013
Pros: good staff, good management, incentives, trained in all aspect of the store.
Cons: hours are shaky if part time
you were trained to do all aspect of the store so when you moved on or up with the company you were prepared. Also gave all necessary tools that was needed to be the best seller you could be.

About J. Crew Group, Inc.

J.Crew debuted in 1983 with the mailing of its first catalog. Six years later, we opened a flagship store at New York's South – Read more

J. Crew Group, Inc. Photos