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J. Crew Group, Inc.
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194 reviews

J. Crew Group, Inc. Employee Reviews

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  • Job Work/Life Balance
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Awful working environment
Customer Service Representative (Former Employee), Lynchburg, VAOctober 30, 2013
Pros: job security
Cons: rude customers, low employee morale, horrible management, long hours, minimal breaks
I worked in one of the call centers for J. Crew and I really wouldn't recommend this job to anyone. A typical day consists of 30-40 calls from people screaming and cursing at you because their order took longer than a week to arrive; or for some other trivial issue. After about a week of very poor training you will be thrown out on the floor to fend – more... for yourself with no help whatsoever. Customers are often extremely entitled and rude, and spend an entire call incoherently screaming into your ear while insulting your intelligence. It doesn't help that due to the minimal training you have no idea how to handle most of the situations people are calling in about. You will be told you are allowed to hang up on these callers, but will be written up if you do so.
Management does not care about employees and will write you up for pretty much everything. Some examples: being one minute late when returning from break, using the restroom during a 10 hour shift when you are only given one 30 min lunch break for the entire day, disconnecting a call when a customer verbally abuses you, asking a customer to stop making lewd comments to you over the phone, using one of your sick days, etc etc. During downtime you are not allowed to do anything except look at the J.Crew website so you can recommend clothes to customers. This means that if you have no calls for 3 hours, you will spend them either staring into space or reading the website. The only good thing about this job is that since everyone quits after a few months they are desperate to keep people so you have a lot of job security.
The pay seems good at first, but it really is not worth it at all when you take into account that you will spend every day wishing you never accepted this position. – less
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Great environment
Assistant Store Manager (Current Employee), VAOctober 30, 2013
Skilled team
Customer centric environment
Continuously learning and perfecting skills
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Hardworking fun workplace
Assistant Designer (Former Employee), New York, NYOctober 29, 2013
Wonderful place to work, great team environment filled with creative dedicated people
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Great Company
Merchant Manager (Current Employee), Washington, DCOctober 27, 2013
Great Company, but is starting to give out to many promos, which brings in the wrong customer.
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Nice atmosphere
International sales/service representative (Former Employee), San Antonio, TXOctober 9, 2013
Pros: nice people
Cons: very slow work
Calm environment. Nice co-workers and supervisors. You learn to deal with many different customers in different parts of the world. The hardest part of the job was keeping busy when there was work was slow. The most enjoyable part of this job was the people you work and deal with.
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Project Manager
Catalog Operations Manager (Current Employee), New York, NYSeptember 30, 2013
Run daily morning status meetings
Ensure all deliverables are met through routing approval process
Create team's schedule and prioritize projects
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Quality clothing.
Client Specialist (Former Employee), Lynchburg, VASeptember 26, 2013
Assisted customers with their online clothing purchases.
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Go work place
Lead Cashier (Former Employee), New York, NYSeptember 21, 2013
Good work place happy with my time I spent there.
I learned life long lessons with this company
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Fun Place to work
Mens Personal Stylist (Former Employee), Charlotte, NCSeptember 14, 2013
Pros: great culture, good compensation
Cons: micromanagement, poor work/life balance
I enjoyed working here, the relationships you maintain with repeat customers being the best part, but at times the management can impede your ability to help customers as you may feel you should.
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Great company
Stylist (Current Employee), Westport, CTSeptember 9, 2013
Great company---looking to grow and start a career with 770
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productive and high energy
Crew Cuts- Sales Support (Current Employee), 3101 PGA blvd. palm beach gardnes, fl 33418September 8, 2013
Pros: health benefits, employee discount(more than avergae in department stores), commision, paid training
Cons: n/a
greet everyone, clock in,observe new sale and promotion opportunities for customers, welcome customers with smiles while asking them their reasons for coming to shop, recommend what they should try on, (if shopping on a budget) recommend company card benefits and complete transactions as efficient as possible. I learned that I can make a lasting impression – more... and personal relation with a customer once I show great service. Management is very fair accurate and helpful. Co-workers are fair accurate and helpful. the hardest part of the job is telling the customer that we don't have exactly what they are looking for at the store. the most enjoyable part of the job is helping a customer locate exactly what they need and adding on a couple of pieces that compliment the outfit and offers a variety of option of how it can be worn. – less
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sales driven, good compensation for the top people
Personal Shopper (Former Employee), New York, NYSeptember 4, 2013
Very corporate environment, that is sales driven. Good opportunity to advance in sales if you are the top person.
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good job.
Merchandising | Sales | Training (Former Employee), Lead CashierAugust 27, 2013
Pros: good staff, good management, incentives, trained in all aspect of the store.
Cons: hours are shaky if part time
you were trained to do all aspect of the store so when you moved on or up with the company you were prepared. Also gave all necessary tools that was needed to be the best seller you could be.
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Great retail/sales experience
Sales Associate (Former Employee), Chestnut Hill, MA and Leawood, KSAugust 19, 2013
Helping customers with wardrobing and merchandising with managers was a great experience.
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Great PArt time but cant live off the salary here
Sales associate (Current Employee), Short Hills, NJAugust 19, 2013
Pros: great discount fun people
Cons: varying hours, on call shifts
Its a great place to work if you are looking to get out of the house, are in college, or right out of college but unless you are a manager it can be rough
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Not a bad job but they have a bad rep for job security.
Former Call center rep (Former Employee), Main Call Center in Lynchburg, VAAugust 16, 2013
All I can tell you is that I was a top performer according to my customers and the world famous CEO, Mickey Drexler. Someone got "scared" I suppose and I was let go for reasons which are still unclear. Apparently, SO unclear that the Virginia Unemployment Commission couldn't understand it either and awarded me benefits which this "gem" of a company – more... appealed and LOST! They are known by former employees and other local agencies to practice very unreasonable personnel/human resource policies. That is why they are ALWAYS hiring! Just a heads up, pretty cool job, but if you get hired, keep sending out resumes cuz you're gonna be lookin' for work again soon. – less
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Simple job
Stock Person (Former Employee), Ardmore, PAAugust 13, 2013
A good job with nice and understanding bosses. It was great and clean atmosphere and the customers were very pleasant. It also a business when u have to work pretty fast
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Good fashion company to work for
Resource Associate (Current Employee), New York, NYAugust 12, 2013
Great exposure to high level executives
Good balance between work and life
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Love this place!
Sales Associate (Former Employee), White Plains, NYJuly 31, 2013
Pros: supportive management
Cons: rude customers
This was in New York, so it was a great working environment. Very diverse group of people and coming to work was always interesting and exciting. There is a certain standard of people who can be a little demanding who shop there, however the managers and staff make it enjoyable and easy to service these customers. I had a lot of fun working there and – more... I also learned a lot about retail as well. – less
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Fun rewarding companie
Assistant Store Manager (Former Employee), Peabody, MAJuly 30, 2013
Pros: discounts
Cons: hours
This is a great company to work for. Lots of opportunity for growth and great people to work with. The job has high demands and does not leave a lot of free time but your time there is rewarded.

About J. Crew Group, Inc.

J.Crew debuted in 1983 with the mailing of its first catalog. Six years later, we opened a flagship store at New York's South – Read more

J. Crew Group, Inc. Photos