Pros: highest level of seller in the store, role model, personal email for client contact
Cons: poor management, lack of communication, working for free
My day-to-day responsibility was to be the women's problem solver. My role was really meant to be focused on selling (gaining new personal clients, contacting existing ones, selling to walk-in customers) when in reality I was answering the phone, cleaning up after fellow associates, pinning alterations for clients that were not mine – more... and folding even though we had support associates. I was unable to prosper and management couldn't care less. They only looked at numbers and the messy fitting rooms. I am one person in the second highest volume J.Crew in Manhattan and could not do it all on my own.
Although my personal selling numbers were phenomenal, most of my work was done at home and for free. I was not allowed to clock-in for personal shopping appointments on my days off when a client needed me, and I wasn't allowed to use shift time to reach out to clients. All that work was to be done on my own time. I was expected to meet minimum requirements, but was often unable to due to 'regulations' I feel did not exist. With eight different managers, they were never on the same page and there was little communication. As a die hard J.Crewaholic, it was very difficult being let go from the company after so much hard work.
I was forced to jump right into selling, there was no training and no grace period. Luckily I am a natural people person and love the J.Crew brand, so it was easy to sell and I had to sell a lot! – less