Associate (Former Employee), Destin, FL – January 30, 2014
With J.Crew there is no work/life balance and dont even think about advancement opportunities they dont exist. The discount is worth nothing as a customer you have a better deal. Upper management dont care about there employees only themselves. Benefits suck!
Client Specialist (Former Employee), Lynchburg, VA – December 16, 2013
My typical day at J.Crew consisted of me answering calls and filling out customer orders. My supervisors were always patient but always stressed soliciting J.Crew Credit Cards on our customers - that part of the job was easily my least favorite. The most enjoyable part was being able to help customers with picking out gifts or finding the perfect shoes – more... to go with their outfit. It was always very rewarding when customers were extremely thankful for my assistance. – less
Retail is all in what YOU make it. However it teaches you so much about LIFE!!!
Accessories Department Lead (Current Employee), New York, NY – November 26, 2013
Cons: no room for advancement
Overall my experience at J. Crew has not been that bad. The company itself is not a bad place to work, however the people i.e majority of the managers can make it very difficult. I wont say that all of them are terrible although there are alot of lazy individuals in leadership. Also I wish corporate was more hands on when it came to promotions and advancement. – more... It is extremely difficult to climb the ladder when your store director is not for you or your immediate manager does not acknowledge room for your growth. All and all I probally would never work at J. Crew again or refer anyone I deeply care about. – less
I worked in one of the call centers for J. Crew and I really wouldn't recommend this job to anyone. A typical day consists of 30-40 calls from people screaming and cursing at you because their order took longer than a week to arrive; or for some other trivial issue. After about a week of very poor training you will be thrown out on the floor to fend – more... for yourself with no help whatsoever. Customers are often extremely entitled and rude, and spend an entire call incoherently screaming into your ear while insulting your intelligence. It doesn't help that due to the minimal training you have no idea how to handle most of the situations people are calling in about. You will be told you are allowed to hang up on these callers, but will be written up if you do so. Management does not care about employees and will write you up for pretty much everything. Some examples: being one minute late when returning from break, using the restroom during a 10 hour shift when you are only given one 30 min lunch break for the entire day, disconnecting a call when a customer verbally abuses you, asking a customer to stop making lewd comments to you over the phone, using one of your sick days, etc etc. During downtime you are not allowed to do anything except look at the J.Crew website so you can recommend clothes to customers. This means that if you have no calls for 3 hours, you will spend them either staring into space or reading the website. The only good thing about this job is that since everyone quits after a few months they are desperate to keep people so you have a lot of job security. The pay seems good at first, but it really is not worth it at all when you take into account that you will spend every day wishing you never accepted this position. – less
International sales/service representative (Former Employee), San Antonio, TX – October 9, 2013
Pros: nice people
Cons: very slow work
Calm environment. Nice co-workers and supervisors. You learn to deal with many different customers in different parts of the world. The hardest part of the job was keeping busy when there was work was slow. The most enjoyable part of this job was the people you work and deal with.