Cash/ Sales /Stock / Visual Merch (Former Employee), Toronto, ON – June 24, 2014
Pros: great learning opportunities
Cons: not enough room to grow competing with favourites
This job was an amazing experience, everyday was different but you had your regulars who are in love with the brand. You are able to go to management and get scheduling issues resolved. the only thing is after three years it became stagnant for some individuals and it was because management started to favour different individuals, that was out in the – more... open and many people ended their careers there because of it. But jcrew is a strong company with great training, opened up many opportunities as small as being able to change a light bulb in the changing rooms to processing shipments in and out with a great stock manager. Ive gotten to dabble in the visual merchandising time and did overnights when new seasons came in. This company solidified my passion for the retail industry. – less
Visual Merchandising Associate (Former Employee), Cambridge, MA – January 12, 2013
Pros: being awarded for doing a good job (free breakfast before work) and fulfilling customer's needs.
Cons: long, fun hours! dealing with challenges in the work environment
My typical day as a visual merchandising associate would start at 7 a.m. When I was hired to do this job I had no retail experience but the hiring manager believed my previous experience would be ideal for the position. I learned to be a visual merchandiser as I usually received shipment and had to work on the display if the merchandise. I also took – more... care of the markdowns and anything that was related to merchandising. When I was done with that I normally worked on the floor to sell. I enjoyed interacting with the customers and getting comfortable each day! My sales were as good as the associates that had worked for the company longer than I and mostly in the top 3. The most enjoyable part of this job was when customers that I helped left the store satisfied with my service and help. That always made my day. When I was a fashion design student I knew I wanted to work in the industry but not as a designer. I feel sales is something that I was meant to do- I enjoy customer service and the creative side of it so much. – less
Stylist and Sales Support Staff (Current Employee), Toronto – October 30, 2012
Pros: clothing discount
I admire those who work at JCrew and their extensive knowledge of the product line and being able to assist clients in finding their style. It can get hectic on the floor, but it is to be expected when the company is just beginning to grow in Canada
Sales Associate (Current Employee), New York, NY – December 8, 2014
After working this organization has poor benefits, low wages, no hours, and no opportunity for growth. its a great experience to gain customer service,and sales experience. Management plays favorites .
Sales Associate (Former Employee), Greenwich, CT – November 24, 2014
Learned how to interact with customers. Helped design mannequins and organized the store. Helped with the cash register. Sweep floors and made the store look presentable. Helped motivate employees with different incentives.
Sales Representative (Former Employee), Emeryville, CA – October 29, 2014
My day to day duties included everything from greeting and assisting customers into fitting rooms, with outfits, to occasionally working as cashier as well. Our goal at J. Crew was to make sure that every customer left satisfied with our customer services. We wanted the customers to know that they will do anything and everything that we can to meet – more... their needs. If we did not have a certain item in our stores that they wanted, it was our responsibility to call other J. Crew locations to see if they had it, and if that didn’t work out then we would order certain products for the customers online and if was not available for them in certain sizes then we would use the what we called the red phone in the store and order products for the customers outside of California and made sure that their orders got shipped to their front steps. – less
Client Specialist (Former Employee), Lynchburg, VA – October 18, 2014
Cons: cubicle-style work space
In my typical day, as I did every day, I answered the phone with an elegant remark as, "Thank you for calling J.Crew, my name is Kayla, how can I help you today?" After my introduction I would then apply my training, guides, and policies to use by assisting the customer in their needs. I learned a lot about myself, and found that sitting in a cubicle – more... in a call center is just not for me. My co-workers were the best part about the job- everyone is friendly and willing to give you a helping hand whenever you needed it. – less
Working as a Client Specialist I constatnly sold credit cards and merchandise to my customers via phone. The customers were great, most of the time, and was quite rewarding. My manager was great, and they love feedback on how to improve your work life. They had free coffee and a massage chair for when the holdiays got really stressful! Unfortunately – more... a lot of people constantly get cut after the holiday rush and there's a 50/50 chance you'd be hired back on. But overall not a bad place to work. – less