One of the best companies I've ever worked with and for.
Guest Services Representative (Current Employee) – Guildford Town Centre, Surrey, BC – 15 April 2016
Work as a Guest Services Representative in Guildford Town Centre is always exciting as I get to meet and assist customers to the Mall giving them directions, selling Mall gift cards, answering queries, addressing their immediate needs, making sure they leave the Mall with a happy experience, etc.
There is never a dull moment during my shift. I enjoy working with my colleagues, my supervisor, the management team, Security and House Keeping and of course the Tenants.There is a strong cooperation and support among the different departments and companies that make up the whole Guildford Town Centre work organization
There is hardly a hard part of my job at the desk. There are disgruntled customers and most often it is we at the desk who receive the brunt of their anger and frustration but of course we know that most of them are just venting out their feelings, nothing personal and just by listening to their complaint helps them calm down. We give them coffee cards and other giveaways.
Most enjoyable part of the job is seeing customers smile, being greeted by them and especially watching their faces light up after we help them with their queries and giving them suggestions with their shopping.
The management is always supportive and are always ready to assist us with isolated concerns that involve management decision.
Flexible schedules, performance recognition, annual and occasional get together.