Customer Service Representative (Former Employee), Philadelphia, PA – July 22, 2014
A typical day for me was to first make sure I had my badge for work, because that was the only way to enter the building. Next I would clock myself in then head over to my desk and turn on my computer and phone. Next I would try and eat my breakfast before any incoming calls started to come in because we were not allowed to make any outgoing calls until – more... 8:00am and I had to be there at 7:00am. So after 8:00am I started making outbound calls trying to set up as many Appointments as I could everyday. Besides setting up Appointments I had to deal with some upset customers also everyday and I always handled the call the best I could until it was just to much and what I mean by to much is when a customer starts to use profanity and gets ignorant and not accept the best customer service skills as possible that im providing so the step for me was to ask them to please hold and transfer them over to my supervisor. I had wonderful coworkers we were like a little family some people were in there 20's 30's and 40's which made it really interesting because im 27 and to be around a different age group was challenging and helpful. As far as the job there really wasn't anything to hard about it I found it very easy after learning everything I had to know in order to do my job. And the most enjoyable part of my job was to help a customer and the customer telling me that they appreciated the help that they received from me. – less
Senior Reliability Engineer (Former Employee), Liberty Lake, WA – May 7, 2014
Pros: fast paced and fluid work environment
Cons: shifting management structure
I managed the ISO auditing program for Itron. I managed the Reliability Programs for the Reader group. This required determining the most cost effective test to run and determining the test schedule. I also lead the risk assessment programs for the systems.
Assembly / Sparehand (Current Employee), west union, sc – March 16, 2014
2nd shift is the shift i work, it is very laid back. Our work is very slow as our numbers are severely low. listening to other's talk about the company thats been there for 20+ years, their management has gone downhill very drastically. I make above minimum wage but the money i make still isnt enough to make a suitable living off of.
Very Productive , build good relationships with all races.Start with a gud cup of rooi bos tea , priorities work schedule for the day - follow up on queries i could not complete the previous day ,attend to urgent payment requests,liase with other deaprtments especially Purchasing for queires related to invoices GRNED. I have devlop good working skills – more... and learned a lot about my Job. No one can take my expertise in this field away. Learned to be confident in my abilities .Management not always co-operative when it comes To authorizing of document & payments. Have a very good realtionship with my co-workers, strive to live in peace with all people.The only thing i dont like is when our Creditors are not paid on time and i need to inform them of when payments will be settled. Suppliers not alwayz unerstanding that i dont have control and not in a position to commit payment dates prior Authorization. All my Suppliers are paid on time .I like what iam doing and i feel the need for change after 21yrs. – less
Production Assembler (Former Employee), Waseca, MN – March 13, 2014
You have to be ready to work right away. It is a team based job and if person isn't ready the rest can't start their job. The management is not a relaxed group. They tend to be too serious all the time.
QA Analyst (Former Employee), Raleigh, NC – December 11, 2013
• Involved in creation and reviewing of Test Strategy document and Test Plan Document. • Performed Requirement Analysis by gathering both functional and non functional requirements based on interactions with the process owners & stake holders and document analysis, represented them in Requirements Traceability Matrix (RTM). • Understanding Functional – more... Specification; Reported Test Progress and address issues to Management • Daily Client calls to discuss all scenarios and Testing Process Improvement. • Fine-tuned search engines and pulled data from different databases and migrated data back and forth using SQL. – less
Vending Coordinator (Current Employee), Durban, ZN – November 2, 2013
Pros: free lunches
Cons: sometimes you work long hours
Itron is a good company to work for, wonderfull people. I have learned a lot about electricity, water and gas. Revenue protection, vending and the most enjoyable part is, you will get opportunities to travel and get training as well.