Pros: multicultural office, great education opportunities, job performance based on client satisfaction
Cons: contractually necessary projects that are underfunded and the project members are overworked, some bad managers
As an unionized employee at ISM Canada, I work 9 of the 10 work days in a two week period. I work 8 hours and 20 min each day (7.5 hours average per day) and get an EDO 1 day every two weeks. ISM Canada, as an IBM company, encourages you to further your education and certifications (of which you are mandated to take a min 41 hour per year). This greatly reduces the chance of your skills degrading over time, and aids in your career progression. The management at ISM is similar to most other IT companies with great to bad managers. The better the manager, the more likely they will be in areas of the company that are making money, and are the most productive. The worst managers tend to be in areas of the business that are contractually necessary, and are seen as an expense to the company. ISM Canada has hired several employees from around the world in the last 5 years. This has made the company a cultural mosaic, and a joy for people that enjoy experiencing other cultures. The hardest part of my job at ISM has been working in contractually necessary areas of the company. These projects are always underfunded, and expectations exceed what is possible. The most enjoyable part of my job has been when I can directly contribute to a client's success. ISM Canada has a process to gain client satisfaction, and manage their expectations. This is used in our yearly reviews. Getting an excellent client satisfaction review from a contractually necessary project is a highly rewarding experience, and makes all the hard work worth it in the end.