In a typical work day you sit in a cubicle next to some great coworkers and answer computer support calls over the phone. The social atmosphere is great, the clients are great and overall the day to day experience is very enjoyable. If I had to choose my favorite part it would be the level of support you get from coworkers and managers. It isn't a hostile environment where you feel pressured to be concerned about performance or asking questions but a very hospitable place to learn!
I would recommend ISM as an employer.