Typical days included researching a variety of technology options, solving business technology issues, developing new approaches for delivery of services, and managing implementation of products or technologies as needed.
As my role became more advisory over time billable hours declined. When times get tough, it is the billable person who represents value to an accounting team even though the amount of billable activity may be directly attributable to the decisions or ideas introduced by someone behind the scenes who does not bill the customer. Sadly vision and imagination are not easily quantifiable in dollar terms.
This business struggles in the sense that the management is trying to go in a new direction but customers and staff still expect and want much of the same as before. Leadership struggles to market a cohesive updated vision internally and to its customers.
Co workers are amazing, talented, and most, good to work with. All persons were accomplished and professional making work very enjoyable.
The hardest part of the job was pinning down exactly what was being asked for by management, and prioritising in order to provide some perceived and quantifiable value to the business.
Interaction with people, both internal and customers alike made the job enjoyable. Every once in a while, one of your ideas or approaches leads to a business win which is also very satisfying.