Customer Management Support Associate (Former Employee) – Saint John, NB – November 5, 2013
I loved my job working in the B2C department of Irving Oil. They are extremely good to their employees. I became a pro at my job and often trained others. I worked extra hours and also took on some extra work from other departments that needed my help. My day consisted of reconciling accounts, doing match offs, credits and rebills and working with a program called Peoplesoft. I was hired through Adecco on a 3 month contract, but my contract was extended. I wanted a permanent position there so badly! I wanted to officially be part of the JDI team. As time passed, people I had trained (who were also hired from Adecco) were given full time employment. I would often ask my boss if there was anything I could do to also be offered a job. She would often say "in another few months" or "when we move over to the Aliant building" but I was never offered a full time, permanent position. I asked Adecco what I could do. They told me in order to apply for a permanent position, my current position would have to let me go. As long as I was tied to my department, another department couldn't take me on full time. So I put in my 2 weeks notice, determined to reapply and be rehired as an official employee. As I waited to get a reply to my resume, I took on more contract work and was hired for permanent position elsewhere. I never did hear from Irving again. Till this day I still reapply, but I do think perhaps I was misinformed and should have stayed.
Customer Service Representative (Former Employee) – Saint John, NB – November 30, 2015
Great Pay, loved the customers, but hated the hierarchy and the massive amount of reliance on the food chain. If someone above you in the food chain does not like you, you will defiantly hear about it.
Fast paced environment where you learn something new every day
Credit Management Associate and Team Leader (Former Employee) – Saint John NB – April 14, 2015
a fast paced environment where I learned to work with difficult customers, help customers with repayment arrangements.
Hardest part of my job was when I was a Team Lead, always found it hard to do reviews as direct reports don't always accept feedback.
Most enjoyable part of my job was making my customers feel like they found resolution to their issues. Management is like all other places, they all have different management technique, it was just something I had to adjust to.
I got along great with my co-workers and am still in contact even though I am not there anymore.
great fitness plan, free coffee, benefits, bonuses
Machine Analysis Engineer (Former Employee) – Saint John, NB – January 5, 2014
This is a great company to work for. High salaries plus benefits. I liked it because I was doing what I studied for, analyzing the rotating equipment performance data. The team members were great as well plus I got so much support from senior staff
subway (Former Employee) – Shelburne, NS – November 21, 2013
I worked for The subway section of Irving Oil. A typical day was busy by rewarding. Time flies when you are busy, Management was alright however I didn't like the fact you didn't go home with tips, but at the end of the month you went home with Irving gift certificates. I loved the employees I worked with, and the schedule I had. I enjoyed the customers talking, and the one lady who said she likes to see people cleaning the tables because it reassures her that it is clean.
a great work experience.
being able to work with customers who are ignorant. ( its a self control thing, just smile and bare it and you are okay)