General Labourer (Former Employee) – Islington and rexdale blvd – 16 December 2016
I worked there through an agency contract to help with a temporary assignment. I helped sort through the contents for correct shipping. Everyone there was from an agency and its a testament to the manager that he kept staff who were friendly and productive, to the point where everyone got along and we got the job done ahead of schedule. The atmosphere was relaxed and while the work itself was pretty dull, we all found ways to enjoy it. The biggest downside was that there seemed to be a lot of discord and miscommunication between upper management and the warehouse management which made communication to the agencies terrible, though some of that may have been related to a shift in management that was underway. That said, I enjoyed it and I'd take another contract from them if it were to come up.
Very good working atmosphere. Management is good and co-operative.
Record Centre Specialist (Current Employee) – Brampton, ON – 23 January 2017
Love working in this company. Good atmosphere and strict with the working policies, like punctuality, breaks etc. Management is very good and cooperative. Work culture is very good and good chances to grow in this company. Get Overtime too. I like the morning stretches. The most enjoyable part of the job is the friend working with me.
Warehouse worker (Former Employee) – Edmonton – 4 September 2014
I worked for iron mountain for almost 3 months. Management gave me more work and responsibility than anyone else with my same position which I am fine with...if the pay increases with responsibility. It didn't. Management acted like I was lucky to have this responsibility and didn't see any reason why I would require a raise. This job looked like it was going to be perfect for what I was looking for. Whatever you do, do not work for iron mountain. They are a careless, extremely unorganized company that don't treat you with respect. My manager actually hung up on me when I notified him that we were low on a certain supply. If you are unlucky enough to get injured like my co-worker, you expected to work anyway and deal with it. Again, don't do it. They have very high turnover for a reason.
Don't treat you with respect, low pay, very disorganized
Data Entry (Former Employee) – Laval, QC – 16 August 2012
As a note, as I was a part-time worker, the star ratings of this particular company would probably be completely different coming from a full-time employee as they probably have more benefits, pay, etc. A typical day at work would consist of coming in, and typing up orders all day. We would be timed on our typing speed everyday. We had to maintain a certain quota. It wasn't mandatory but more implied. Speed was essential. In the beginning, I wasn't too happy with the job. It was nothing like I had imagined. I found it very boring and repetitive. I learned how to control my anxiety and come up with ways to start enjoying the job. My French also strengthened. Management was excellent. Very friendly and understanding. My co-workers were fine as well. The hardest part of my job was in the beginning of my job, when I had to accept that the task will be the same all day long. The most enjoyable part of the job were the people. They were really friendly.
Data Entry (6 Month Contract) (Former Employee) – Edmonton, AB – 3 July 2016
I really enjoyed my time there. I highly recommend applying if they have any opportunities available the staff was really friendly and the work was steady. it was a great Monday to Friday job The only reason I left was because after 10 solid months of employment, I realized that office work was not for me
Steady work to a certain extent
Layoffs may be imminent if there isn't enough work available
Customer Service Representative (Former Employee) – Saint John, NB – 11 May 2014
Every call was different, one call you would have to think like a nurse, the next a lawyer, then a bank teller and then an Insurance adjuster, etc., very high security, every company that called had their own code, lots of times they didn't know it, so we had to try and help them find it. There was no time for socializing on the job, a few of us would gather at someones house to play board games or at someones house for a bon-fire in the summertime. The most enjoyable part of the job was helping the customers.
too many things to remember & they changed from day to day, not paid enough for the job.
record centre specialist (Current Employee) – Calgary, AB – 29 April 2016
go help out with early Moring pull's then go to box put way all day. how to inbound box's and file's. good management team. are hard work works but no really challenge for any one having to pull in aisle where the lighting is bad its hard on the eye even with a flash light. working with good people and having fun
free coffee, bbq's when we pull off a big order
bad lighting making hrad to pull the right material
Records Centre Operations Supervisor (Current Employee) – Burnaby, BC – 29 November 2015
Iron Mountain culture has changed in the past 4 years. It is focused mostly on targets and profits. This culture change has seen a decline in employee and management engagement as everything is aimed at reducing cost and finding larger margins of profit. Local leaders are focused on profits rather than the people that work for them.
Courier assistant and Van Driver (Former Employee) – Toronto, ON – 2 May 2013
A tipical day starts with a morning team meeting where all concerns about the goals for that particular day are brought by the drivers, and clarified by the supervisor. While I worked at Iron Mountain, I learned about the importance of confidentiality and protection of the information. Also, working as a team is part of the learning. A daily part of the job is creating a good environment of interaction with co-workers as all the preparations to go on the road are done. Many customers with different personalities are waiting for you at all kind of companies. The daily duty of a "Mountanier" courier is to do deliveries and pickups of the items required by the customers and register them on the system, using a scaner software. It all need to be done in a timely manner. Driving through trafic and doing some lifting, might be the hardest part of the job. Finally, all picked up and/or returned items will return to base. I had a fun time while working hard. Having your breaks, making friends, and getting support from your team when is needed is also part of the job.
Paid breaks, Good benefits
Some customers do not have a freights elevator so you have to handle trough the stairs
Driver (Former Employee) – Winnipeg, MB – 20 October 2015
Iron Mountain was not a horrible place to work at culture wise, but as an employee you are just a number. Every year there is a wave of layoffs due to budgetary cuts in North America. It doesn't matter whether you have a track record of excellence, whether you are a critical member of the team, or even if many things wouldn't be possible without your expertise. A huge part of the problem is that leadership at higher levels make very costly decisions/mistakes without studying their possible impact in different markets. Who pays for those mistakes? The folks on the front lines. The problems are unfortunately systematic, I would not trust my future to Iron Mountain.
Commis de Bureau (Current Employee) – Quebec City, QC – 16 May 2016
the working environment was excellent.The head office would do their best for us to be comfortable so as to productive. The only negative thing one could say is that the work lack variety, so one would get bored easily.
Data Entry Specialist (Former Employee) – Vaughan, ON – 28 August 2015
At Iron Mountain everyone works together to achieve a high level of quality and service. There are strict rules to abide by and a level of security to maintain always. The work can be tedious and exhausting.
The management is good and always seeks feedback from employees for better production and improvement is working conditions.
I learned a lot about data entry and other clerical and administrative duties such as handling boxes and files of confidential documents.
The co-workers there are all genuinely nice and very helpful.