Customer Care Associate for Records Management (Former Employee) – saint john – 15 February 2013
Best call center environment, management friendly and helpful, can be a bit stress full dealing with high pressure clients. Over all the clients are professionals and the job is easy a bit boring and repetitive but for call center it will be the best you've ever worked in.
Imaging Centre Specialist (Former Employee) – Concord, ON – 12 July 2017
When i worked at iron mountain i was prepping the files for scanning or usually scanning the files themselves, i had a wonderful time working here, everyone was so welcoming and made me happy to walk into work every day, i enjoyed working with the files i was always busy and job focused to complete it. i would say the hardest part was lifting the heavy boxes, overall it was a very straight forward job, there was great management, weekly improvement meetings.
Mobile shred operator and Customer Service Rep (Current Employee) – Ottawa, ON – 12 June 2017
i enjoy my job and have been mostly happy with the changes management does listen and is always there to help. The benefits and leave times are comparable if not better than any i have seen or heard of
High turnover. Honesty and hard work doesn't pay off if your numbers are low. Instead you can get by if you take shortcuts to maintain your quota.
Records Coordinator (Former Employee) – Burnaby, BC – 19 May 2017
It might be a great company to work for if you can get in as a driver permanent full time since it is unionized. Coming in at entry level as a Records Coordinator is tough to endure.
It's great if you like physical work, more like a workout. I lost 5 lbs. during the few months I was there.But it's really a numbers game. It's a challenge to maintain the quota the management has set for you as your numbers might decline to due fixing other people's f#$% ups. I am referring to the people that worked previous shifts before you that didn't finish their jobs properly.
We're either pulling out boxes of files or putting them away. Some people get away with not putting away boxes all the way to the back of the shelf so the next poor sap ends up doing it when he gets sent to that location. Or another frequent occurrence is others stacking heavy boxes on top of a stack and placing the lighter ones at the bottom.
As result, this slows down your production and time. Management might be aware of this but they don't really care. You're not really being monitored as your do your work. You have a handheld scanner to scan labels for all the file/ file boxes you process All they are concerned with is the bottom line if you could maintain your quota. Which is why I believe some workers cheat the system and take shortcuts. They fudge their numbers just to make their quota of number of boxes put away or pulled.
Another thing I didn't like was that I would often get relocated to another one of their satellite locations. They were all in the Metro Vancouver area however it's quite themore... distance having to be moved from south Burnaby to east Coquitlam and not be paid gas allowance ( commuting from Richmond ).less
a good workout
no gas allowance, high turn over, workers cheating the system, no supervision by management
Material Handler (Former Employee) – Mississauga, ON – 9 May 2017
It was a lot of fun working there nobody bothering you. Very easy to concentrate. Demanding which I liked my staff was very nice. Well the Iron Mountain Location where I was they always put the people's well being first and in return they had very very good production. I was sad to leave but I relocated I really enjoyed my work and my job.
Very good working atmosphere. Management is good and co-operative.
Record Centre Specialist (Current Employee) – Brampton, ON – 23 January 2017
Love working in this company. Good atmosphere and strict with the working policies, like punctuality, breaks etc. Management is very good and cooperative. Work culture is very good and good chances to grow in this company. Get Overtime too. I like the morning stretches. The most enjoyable part of the job is the friend working with me.
General Labourer (Former Employee) – Islington and rexdale blvd – 16 December 2016
I worked there through an agency contract to help with a temporary assignment. I helped sort through the contents for correct shipping. Everyone there was from an agency and its a testament to the manager that he kept staff who were friendly and productive, to the point where everyone got along and we got the job done ahead of schedule. The atmosphere was relaxed and while the work itself was pretty dull, we all found ways to enjoy it. The biggest downside was that there seemed to be a lot of discord and miscommunication between upper management and the warehouse management which made communication to the agencies terrible, though some of that may have been related to a shift in management that was underway. That said, I enjoyed it and I'd take another contract from them if it were to come up.
Data Entry (6 Month Contract) (Former Employee) – Edmonton, AB – 3 July 2016
I really enjoyed my time there. I highly recommend applying if they have any opportunities available the staff was really friendly and the work was steady. it was a great Monday to Friday job The only reason I left was because after 10 solid months of employment, I realized that office work was not for me
Steady work to a certain extent
Layoffs may be imminent if there isn't enough work available
Commis de Bureau (Current Employee) – Quebec City, QC – 16 May 2016
the working environment was excellent.The head office would do their best for us to be comfortable so as to productive. The only negative thing one could say is that the work lack variety, so one would get bored easily.