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Iron Mountain Records Management
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37 reviews

Iron Mountain Records Management Employer Reviews

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very busy call volumne
Customer Service Representative (Former Employee), Saint John, NBMay 11, 2014
Pros: great benefits
Cons: too many things to remember & they changed from day to day, not paid enough for the job.
Every call was different, one call you would have to think like a nurse, the next a lawyer, then a bank teller and then an Insurance adjuster, etc., very high security, every company that called had their own code, lots of times they didn't know it, so we had to try and help them find it. There was no time for socializing on the job, a few of us would – more... gather at someones house to play board games or at someones house for a bon-fire in the summertime. The most enjoyable part of the job was helping the customers. – less
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I absolutely loved working for Iron Mountain.This enviroment was like my second home.
Customer Response Agent/Representative (Former Employee), Saint John, NBOctober 2, 2012
Pros: received a certificate when customer gave you a compliment with great customer service.
Cons: i do not feel there were any cons working for this company.
9am to 5 pm,Monday to Friday.I have learned a large amount working for this company.Management were great! Easy to get along with.I feel that for me there was no hard part of the job.Talking to our regular customers.
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Definitely a win-win situation
Systems Specialist (Former Employee), Collegeville, PAAugust 6, 2014
I learned a lot from my experiences at Iron Mountain. I provided a lot of information to Account Managers and updated data for them to please their customers. My co-workers worked as a team sharing information. Managers were driven to excellence in providing customer service. The hardest part of the job was doing without substantial documentation. The – more... most enjoyable part was helping others by ensuring quality service. – less
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High productivity to service customers
General Manager (Former Employee), TexasJuly 29, 2014
Pros: great bonus program for all employees plus very competitive benefits.
Cons: lay offs the past 4 years.
- Better use of technology (tools) for nonexempt and exempt could improve.
- Formal on the job training and orientation has recently been developed but has a long way to go.
- They do a great job of communicating company news to all levels of employees.
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Very Professional Atmosphere
Customer Service Team Lead (Former Employee), Royersford, PAApril 2, 2014
• Assists Customer Service Representatives with resolving customer issues.
• Provide guidance on locating the appropriate SOPs.
• Perform audits to ensure that CSAs are resolving customer issues within predetermined guide lines and utilizing available tools resources.
• Was selected to lead training of new employees on systems, policies and departmental – more... procedures.
• Traveled to Alabang, Philippines to train employees of new off shore partner on systems and procedures. – less
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Slow
Admin Assistant/Database Specialist (Full-Time) (Former Employee), London, ENGMarch 14, 2014
A typical day here would involve sitting on your bottom and typing in pointless details over and over sgain on the computer,counting down the hours until you knew you could go home.
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Good starter company
Capital Expenditures Accountant (Former Employee), Collegeville, PAFebruary 10, 2014
Pros: learn various business aspects of company
Cons: low pay
I was able to work in different departments, which was a positive, to learn new skills. Enjoyable co-workers.
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Too Much Micro-Management
Class B Driver MSU Operator (Former Employee), Sacramento, CAJanuary 22, 2014
Pros: pay
Cons: management
Decent pay, but they overwork you for the money that you get...needs to be Unionized!!! Management changes, just to change!
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Great place to work
Transportation Supervisor (Current Employee), Birmingham, ALDecember 24, 2013
Route the couriers today for the next day. Keep all reports in order. Keep up with the changing laws with DOT.
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Fast paced job with great benefits
Driver (Former Employee), Union City, CADecember 23, 2013
Pros: quarterly bonuses, overtime and good benefit packages
Cons: traffic, slow advancement
As a driver/shredder, my day consisted of completing a daily route as a shredding service provider. I would go from business to business in the Bay Area and I would either shred on site or take the materials to be shredded at our facilities. Upon completion of the route, I would be responsible for the proper destruction of confidential information.
I – more... learned the Bay Area extensively as we covered everywhere from San Jose to Vacaville to Santa Rosa. My co-workers were a diverse and competent group of individuals. Never a disagreement with one, as we were busy achieving the goals of the day. The hardest part of the job was probably the traffic you would find yourself in. The most enjoyable part were the customers and the job itself. We were providing a vital service to companies in a time when having these services done was important to their customers. – less
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management
Customer Service Associate (Former Employee), Bensalem, PAOctober 28, 2013
Pros: flex time, great working atmosphere, management
Cons: 30 min lunch
The management at Iron Mountain when I was employed there was top notch quality. The VP knew every employees name and on some level a bit about their family life. The General manager was polite and spoke with everyone as he walked through the office. The department manager was the support and the backbone of the department. She assisted each employee – more... with direction on task that were more difficult. She also communicated any changes that were suppose to come down from upper management in a timely fashion.The open door policy was the most genuine I have ever experience. There was a mutual respect between the managers and their employees. When the company decided it need to do some re-structuring that would result in department elimination and lay-offs the way management handle the news was with class and grace. The information was relayed to the departments with a enough time for employees to either find other jobs within the organizations or make arrangements for when they left the company. I have never experienced such respect when dealing with lay-offs, it was reassuring feeling that although the company was and is very large employees were not just a number. – less
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very poor management
courier (Former Employee), ChattanoogaOctober 14, 2013
wwwwwwwwwwwwwwwww I did not like this job at all poor management and communication.
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Productive and a fun place to work in
Record Center Specialist Lead (Former Employee), Los Angeles, CAAugust 4, 2013
Pros: bonus are real good
Cons: senority it always affects to person at the bottom
@ Iron Mountain I learn a lot from shipping and receiving to TCS Total Customer Satisfaction it was a real good experience working for them
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Challenging Customer Service position
CUSTOMER SERVICE REPRESENTATIVE (Former Employee), Tucson, AZJune 24, 2013
Pros: learning about other companies in the area; their functions
Cons: at the end, no management presence
Heavy incoming phone calls from customers; ordering files to be brought to their location, ordering a pick up of files to be brought back to the record center, general questions about billing or their accounts. It was a job where I learned by doing and that was the hardest part, for me, since the verbiage/company standards/customer expectations all – more... had to be learned at the same time. I became quite efficient and was awarded several of the company's internal recognitions called "Atta Boy"s. At some point, I assimilated the duties of Initial Move Coordinator into my other responsibilities as CSR. I loved those duties. When the Sales Team brought on a new account, I was identified as the customer's first point of contact for all service related concerns: how to navigate the company's online inventory system, verbiage, billing, etc. There was no time limit to when these new customers needed to move on past a dedicated contact but, with encouragement and patience, most were independent within 2 months. The main reason I sought other employment after being with Iron Mountain for barely more than a year was because the Branch Manager left and it became more and more difficult to properly execute my duties. – less
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Fast paced, good people, low pay
Project Coordinator (Current Employee), Pittsburgh, PAMay 1, 2013
Pros: people, parties, varied work
Cons: bad weather, low pay
Constantly varied work days working with a lot of departments. High level of communication. Management and co-workers are friendly and helpful. Learned a lot about medical records industry/warehousing. Worst part is working outside in bad weather and best part is the people
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GREAT COMPANY
DATA ENTRY SPECIALIST (Former Employee), Sandston, VAApril 18, 2013
GOOD COMPANY TO WORK FOR. EXCELLENT BENEFITS. GREAT PEOPLE TO WORK WITH. TEAM ORIENTED.
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Productive and competitive workplace
Inside Sales Representative (Former Employee), Norristown, PAApril 12, 2013
This was a very repetitive work enviroment with achievable goals. The compesation for reaching these goals was very rewarding.
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I worked as idividual and indepedant
Mail Sorter (Former Employee), Tampa, FLApril 8, 2013
Pros: free supper, free luches, free drinks
Cons: short breaks. long walk to the garbage
It was nice small restaurant, but it uncomfortable , due to the size.
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Hard Work
Records Specialist (Former Employee), Jersey City, NJJanuary 11, 2013
Pros: no need for a gym membership.
Cons: working out of the jersey city office is the worst, its like they have no conscience. they intentionally give you more than you could handle.
A typical day at work with Iron Mountain is very hard work, depending on which local office you're assigned to you'll probably won't get enough time to grab a snack for lunch, primarily Jersey City. Overall its rewarding.
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Good Employees, Bad Managment,
Transportation Supervisor (Former Employee), New Castle DEJanuary 10, 2013
Pros: great customers and employees...
Cons: managment
and terrible benefit's overall great values but under the managment that they have it's hard to work for