Pros: learning about other companies in the area; their functions
Cons: at the end, no management presence
Heavy incoming phone calls from customers; ordering files to be brought to their location, ordering a pick up of files to be brought back to the record center, general questions about billing or their accounts. It was a job where I learned by doing and that was the hardest part, for me, since the verbiage/company standards/customer expectations all had to be learned at the same time. I became quite efficient and was awarded several of the company's internal recognitions called "Atta Boy"s. At some point, I assimilated the duties of Initial Move Coordinator into my other responsibilities as CSR. I loved those duties. When the Sales Team brought on a new account, I was identified as the customer's first point of contact for all service related concerns: how to navigate the company's online inventory system, verbiage, billing, etc. There was no time limit to when these new customers needed to move on past a dedicated contact but, with encouragement and patience, most were independent within 2 months. The main reason I sought other employment after being with Iron Mountain for barely more than a year was because the Branch Manager left and it became more and more difficult to properly execute my duties.