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iQor
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295 reviews

iQor Employer Reviews

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customer service team managment
Customer Service Representative (Current Employee), Tempe, AZOctober 31, 2013
Pros: growth in the company
Cons: not enough hours
sales of tech support, how to provide great customer service skill, managment is great all\ways there to help, co workers are always trying to teach each other new ways to improve there customer service skills, the hardest part is the hours, theres not enough, the most enjoyanle part is helping customers.
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very organize
Sales Representative (Former Employee), North Charleston, SCOctober 30, 2013
Great for a person that likes dealing with phone calls. Schuduleing is flexible based on your personal life. They are extending as the days pass
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The more I learn from others, the more I can apply information with confidence.
Call Agent (Former Employee), Charlotte, NCOctober 25, 2013
Pros: generosity goes a long way within the work enviroment.
Cons: i try not to pay attention to negative energy.
The most enjoyable part of the job is role-playing exercises with co-workers. I've been fortunate to work along side professional people where I can be myself.
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Not much room for growth
Customer Financial Representative (Former Employee), Tempe, AZOctober 21, 2013
I would take inbound calls and assistant customers' with payment arrangements on delinquent accounts.
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horrible job
Samsung VOC Trainer (Former Employee), Richardson, TXOctober 21, 2013
Cons: all
They will tell you your shift then change it to nights and weekends based on illogical client preferences.
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Good work environment with a mature supervisor
Medical Claims Examiner (Former Employee), Plymouth, MNOctober 19, 2013
Pros: i was treated like an adult
Cons: computer "down time"
Had extensive amount of work to do each day. Worked independently and learned to be efficient with my time. Supervisor was willing to help but did not "micro manage". Resolved medical claim issues and exceeded department goals. Coworkers were polite and not disruptive to my work. Computer "down time" and long holds on the phone were the most difficult – more... parts of the job. Resolving claims and having plenty of work to do were positive things. – less
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Great work staff
Customer Service Specialist (Current Employee), Charlotte, NCOctober 18, 2013
Pros: great clinets who make you feel wonderful
Cons: not enough pay
On a typical day at Iqor I am able to assist our customers with their billing & also advise different options to be granted assistance with their gas & electric service. In this 4 1/2 year process I have learned each customer is special & unique with there own needs. I have a great AVP with a very dedicated team, team work is very important to run a – more... business with great success.The hardest part of my job is not being able to help everyone & the best part is to help those that I can. – less
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Great entry level job to gain experience
Customer Service Rep / Collector (Former Employee), Tempe, AZOctober 17, 2013
Pros: bonuses
Cons: healthcare
A typical day consists of receiving inbound calls, processing payments and setting up payment arrangements on delinquent accounts. Also transferring customers to the correct department for any further assistance needed other then financial services. Management is very helpful and there isn't to much time to interact with co-workers due to the high call – more... volume but when we had team meetings everyone got along well . I learned how to handle escalated calls and assuring customer satisfaction after every call while maintaining an average handle time of 3 minutes or less. The most enjoyable part of the job was helping customers and leaving them satisfied. – less
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fun place to work
Customer service (Former Employee), Phoenix, AZOctober 17, 2013
answer inbound calls and take payments from customers who are late on their phone bill
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Productive workplace with wonderful and great supervisors.
Collection Representative (Current Employee), North Charleston, SCOctober 15, 2013
Pros: excellent coaching
Cons: calling customers on sunday
I really enjoy this job I have great coworkers and my supervisor always pushes me to do my very best.
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Eh..Challenging
FINANCIAL ANALYST (Current Employee), Tempe, ArizonaOctober 14, 2013
Pros: offers unlimited overtime
This job puts you to the test with your verbal and customer service skills. Extremely high standards for a call center, and they won't hesitate to get rid of you.
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Great place
Financial Services Representative (Current Employee), Tempe, AZOctober 13, 2013
Pros: great coverage, raises
Cons: hours arent good
really great place to work, easy to learn, great breaks, in a good area of town, co-workers are very helpful, raises are good
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productive active place to work in.
Call Representative (Former Employee), Charlotte, NCOctober 11, 2013
Pros: long breaks
Cons: healthcare
A regular day at work was fun and sometimes long. The days are fun long as a customer is being assisted and happy once phone call has ended. My co-workers are very friendly and patient also when there is help needed they are very helpful. The hardest part with being call representative is dealing with customers with attitude and cursing you out for – more... something they are wrong about. I enjoyed this job because I was able to assist any customer at any time. – less
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Productive and fun Environment
Rep for Peoples Gas & Sprint Collections (Former Employee), Charlotte, NCOctober 11, 2013
Iqor was busy from 7am to 12pm on a daily average, i learned if you stayed productive through out the work day that the day went by fast and you also can meet your goals that was set for you each day. Iqors Manament was great and easy to speak with and you got quick feedback from them aswell, the hardest part of the job was to stand in the cafe line – more... waiting to get lunch the lines was extremely lone. The most enjoyable part of my job was to hit every goal so i could bonus when it was time too... – less
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It was not good place to work, and the people was concern for their employees
Customer Service Representative (Former Employee), Charlotte, NCOctober 11, 2013
Pros: lunch was pay by employees
Cons: short breaks no good benefits
I would not want to work there again. The company was set up to training the employees before put he or she on the floor to work.
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It was okay but suck at the same time
Customer Service Representative (Former Employee), Houston, TXOctober 3, 2013
I used to for this company two weeks ago when I say they are liars there we were told if you quite or get fired you would get a full two weeks check an that was a lot of bull this in houston
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Good Stepping Stone to Further Employment
Customer Service Representative (CSR) (Former Employee), N Charleston, SCOctober 2, 2013
Training is sporadic, but informative. You must be prepared to learn on your own time. Hours scheduled do not reflect hours worked
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Nice Place to Work
Customer Service Rep. (Former Employee), Charlotte, NCSeptember 27, 2013
It was the typical call center, nothing special. I learned a few things about the inner workings of a gas company and how the monthly bill is calculated. I had good managers and friendly coworkers.
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Non-professional
Billing Agent (Former Employee), Charleston, SCSeptember 26, 2013
The supervisors who worked there did not have a professional demeanor about them.
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Productive and i enjoyed
Peoples Gas & Sprint Collections (Former Employee), 2101 west tyvolia Charlotte, NCSeptember 26, 2013
A typical day at IQOR is very busy i learned how to manage my time on the phones and make my day productive. Management is very friendly and extremely helpful, my co-workers challenge me to do better in a highly competitive environment the hardest part of the job was not being able to help all the customer that had a natural disaster in their area. – more... The most enjoyable part of the job knowing you did a great job with the customer and they tell you that your the reason why their staying with the company because you went above and beyond as a rep to assist them with their product. – less