Outbound Sales Agent (Current Employee) – Victoria Park, ON – 30 June 2017
The call centre is repetitive environment, going in sitting down calling customers. Majority of the time customer does not want to be on the phone. It is a multicultural environment, with many different people. Peers always there to help you with sales and most team leaders are friendly and helping.
Collection Agent (Former Employee) – Cambridge, ON – 13 October 2012
>Wake up and catch a designated bus to the building.< When in training, you sit iin a room and you learn how to read the script properly, working the programs and how everything functions. And that usually take 10 days of training while being paid min. wage. Once graduated from being a trainee agent, you are now a junior agent. The one who has taught you how to work the programs and the script is your supervisor for the time you work there. You had to work 42hrs a week. There were different names for being a collections agent, which also stands your rank and how much you get paid 'Trainee Agent' to 'Junior agent' to 'Agent' to 'Super Agent' to 'Senior Agent'. You sat in a cubical area and collected money from people who haven't paid their phone bills. You had to make decisions whether the person on the other line is telling the truth of not and having to either suspend their account, wave the fee's or activate their accounts. Sometimes you also had to talk to them and calm them down at times. The management there you couldn't contact the actual management unless you called by phone, you mainly dealt with the supervisors or as your co-workers that are experienced. The co-worker all worked with one another. No matter what happened with the calls we had to make if someone ended up frustrated, upset, distracted..etc. we all seemed to unite and help each other. The hardest part of the job was mainly the way we were treated by the customers. I know that it is typical for someone to get angry with someone who has to call because of no payment done or for whatever reason, but its notmore... necessary to have to deal with being called every name in the book just because your angry with that person. The enjoyable part of the job was being able to challenge your co-workers. Every payment would go into a counter of 1rst 2nd and 3rd and you would end up becoming a better agent and get to have a new title if you are 1rst every week for a whole month. Which kept it entertaining while you were working there.less
a cafeteria that actually sold good food
having to sit and call people about their missed payments
Senior collection agent (Former Employee) – Scarborough ON – 24 September 2012
My experience at IQOR canada has been great. I worked at IQOR canada for about a year and it has been the greatest job experience for me. One thing I liked about working at IQOR canada was that I got to work independently, help out our customers the best I could and learn something new each day from my team, managers and company.
Senior Collection Agent (Former Employee) – Toronto, ON – 12 September 2012
A typical day of work at Iqor Canada was stressful and hard because of the type of job it was. The people in the office were friendly and made the day go quickly. Management at Iqor was understanding and did their best to adjust to employee needs. I loved my job at Iqor because it was a challenge and required me to focus to hit goals and bonuses. Iqor was stressful due to the fact I had to collect money from people who were going through tough times and its hard not to feel bad sometimes.
Productive and fun workplace with collection calls and getting debt in,,
Collection Manager (Former Employee) – Toronto ,ON – 20 August 2012
I have great experience at Iqor Canada , work every day must be fun with collecting debt, i leaned lots of new activities to get in this field and motivation to my self , my co-workers are very kind and ready to learn new at any time , we always work like team, help each other , positive attitude , i had best team ever in my all work experience, the hardest part of the job as always hire the new agent to get all terning done ,however i would say i love it, the most enjoyable part of the company that weekly Houdaille, work to together always marvelous.
Customer Finance Representative (Former Employee) – Cambridge, ON – 9 August 2012
A typical day at work included field on average 100 phone calls regarding financial inquiries for customers of cell phone companies. I learned how to type very fast and collect payments from customers. The management in this work place was very helpful. My co workers were great to be around. The hardest part of the job was getting customers to pay their overdue bills. The most enjoyable part of this job was making people happy by activating their services if they had the funds to pay for their overdue bills.
Collections Agent (Former Employee) – Cambridge, ON – 15 April 2012
I found working here that they did not respect you and that they really didn't care about you. I also found that they did not give you a raise when they gave you a lot more work to do. I would not go back to this company.