Pros: able to plan, free to coach how i felt would be the most effective
Cons: nothing was consistant, as upper management, and the client were not able to see eye to eye.
Call Center side of Financial Serivces that had a start time of 4am to be able to serivce East Coast Accounts.
I was able to start my day of hectic, but I thirive in environments that have lots of engergy from the moments the gates open.
In the time I was there, Upper Management seemed to do a lot of shifting, and it caused a lot of undue issues from – more... growing pains and difference of opinions on how operations should run.
The best part of my position was being able to muti-task and do so effectively, and in a positive light, no matter what was going on around me.
I always take the last 20 minutes of my day planning out my next day and what needed to be accomplished, outside of the unexpected.
Planning is crucial in call centers to be able to be succesdful, otherwise things just run amuck – less