Systems are good but due to some nuances from training things are thought differently to other batches... good work environment nd professional AVP~s
Senior Customer Service Specilaist (Current Employee) – Clark Special Economic Zone CSEZ – 22 February 2014
take incoming calls for finance, customer care, tech issues, slaes and issue resolution for customers threatening to cancel..things i`ve learned are active listening, patience and good/professional work attitude... hardest part of the job is when customer is asking for something that is beyond the policy..enjoyable ones are our breaks and offs...
Agent (Former Employee) – Cambridge, ON – 17 December 2013
I learned a lot of things at iQor. iQor was a third party for Sprint Cellular in the United States of America. I learned about all of the cellular devices, how to fix certain technical issues, the most popular cellular devices to sell, I learned about plans, and how to make payment arrangements. Talking to customers was not always easy because they are usually angry or upset when they are calling in. I learned how to calm customers down in a professional way and get to their issue. After getting their problems fixed I was able to try to up sell and advise them of new plans and cellular devices they may be interested in. Working at iQor always gave you new things to learn about because new devices were always coming out as well as new plans. I took the time to also learn about competitors plans and services to compare and be ready when a customer calls in wanting to leave to another company.
Collection Officer (Former Employee) – Toronto, ON – 22 November 2013
provided efficient customer service and handled customers in efficient manner. Co-workers are very nice, cooperative and very much helpful to each other. Well management and fun oriented. The hardest part is to handle few customers those who would not like to follow the policy of the company and enjoying to chat with customer for providing service with customer satisfaction.
Bilingual Collector Agent (Former Employee) – Toronto, ON – 9 November 2013
Calling customers with outstanding balances to foot their bill Telephone professional manner and interpersonal skills Good communication and listening skills, making payment arrangement Working independently and as a team worker Being patient and problem-solving skills Helping customers to make ends meet
the hardest part of being a customer service representative
Sr. Customer Service Representative (Former Employee) – Philippines – 13 August 2013
Providing one call resolution and handling irate customer is the most challenging part of being a customer service representative but it is where I am expert cause I learned it from my previous job on how to deal with the situation and w/ the person.
Supervises 15 agents to ensure their performance level meets the expectation set by the client. Coaches them to ensure they meet the target for their collections and for the agents to receive their incentives. Learned how to set realistic goals, enhanced my leadership skills and provide motivation to the agents to uplift their personality and character. Co-workers are very supportive and competitive. Hardest part of the job is when our old account (Washington Mutual) folded in the US market and was absorbed by JP Morgan Chase. Enjoyable part is, Chase opened new doors of learning for everyone to take advantage of.