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401 reviews

iQor Employee Reviews

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wonderful work day
customer service (Current Employee), bethlehem, paAugust 29, 2014
My typical day at work is, a very fast pace job. you talk to different elderly people allay.
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Great cAll Center
Customer Service Representative (Former Employee), Tucson, AZAugust 24, 2014
All the staff is helpful, great benefits, professional work environment
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Worked there for quite some time
Credit Collection Specialist (Former Employee), Charlotte, NCAugust 22, 2014
Pros: overtime
Cons: job in general
Job was stressful, credit collection specialist. Worked sometimes 7 days a week for 12 hour shifts.
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productive and fun
Collections Agent (Former Employee), Plymouth, MNAugust 17, 2014
A typical day at work will include uploading facsand making calls untill spoken with client.
I learned that doing this job you have to be focus on getting the client to pay and not only that getting them to pay what you.
Management was very unorganized.
Co-workers rarely did their job and barely even cared too.
The hardest part of this job was getting – more... past your goal made by the employer and setting up your own goal to reach
The most enjoyable part of this was always making more then goal and getting a nice commision check. – less
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It's a job
Customer Service Represenitive/Collections (Current Employee), Pueblo, COAugust 15, 2014
Pros: free coffee if your manager brings a pot in
Cons: short breaks, high insurance
It's not the best place I have ever worked, it's not the worst either. They typical day at work includes several hours of down time, I have learned more about how to collect on past due accounts. The management is basically hands off, they are around if you need them but it may take a little while for them to help you which isn't always pleasant with – more... a screaming customer in your ear. Co-Workers seem to have adapted to this way of working, which is good for them but someone like me, who is used to having a very fast paced job even in a call center, isn't going to handle the non-productive way this job handles it's down time. The hardest part of the day is when I'm dealing with someone who has been incorrectly billed and I have to tell them that it will be 72 hours before the adjustment is made to their account. The most enjoyable part of the day is when I am able to resolve my customers needs without having to depend on someone else. – less
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great for the job while looking for a job
Tech. Support Agent (Former Employee), Richardson, TXAugust 12, 2014
Pros: easy to get job
Cons: no need in complaining
the atmosphere was shaded in a real serious gray area. therefore a culture that resembled a club parking lot rules. low pay and poor benefit package along with poorly trained reps is what you will deal with here.
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Great People & Great Diversity at the Corporate location
AVP, Global Executive Recruiter (Current Employee), New York, NYAugust 8, 2014
Pros: flexible scheduling as needed
Cons: room for advancement in particular departments could be a challenge
Working at iQor in its New York City corporate headquarters for 3 years I had regular and frequent interaction with all departments, all department heads, and many globally diverse people and employees. Through changes in management and staff, including 3 CEOs, the core-team showed strength in seeing to it that the daily work was completed and high – more... expectations were set and met. – less
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Fun job
Customer Service Representative (Former Employee), Tempe, AZAugust 7, 2014
Fun place to work and grow in the feild.
good pay and lots of oppertuniyies.
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love working there
Representative (Current Employee), Pueblo,COAugust 6, 2014
Pros: pto
Cons: raises
Management needs to improve the way they rate you for raises
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Okay Job
Customer Service Representative (Former Employee), New Albany, OHAugust 6, 2014
Pros: paid position
Cons: childish people
Didnt like The high school enviorment, co-workers were very childish,
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jvjn k
CFS Agent (Current Employee), Tempe, AZAugust 6, 2014
a typical day at work
what you learned
management
your co-workers
the hardest part of the job
the most enjoyable part of the job
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Good company
Call Center Representative (Former Employee), Houston, TXAugust 4, 2014
great people and great attitudes. give wonderful hours and worked with me on the times i needed off or i needed to change my schedule
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a nice place to learn
Customer Service Representative (Current Employee), Plymouth, MNAugust 1, 2014
Pros: accumulate 8-10 hours of free
Cons: short brakes, no good bonuses.
I work the morning shift 7 am to 4 pm I take about a 100 calls everyday I talk to a lot of people all over the US which is always interesting English and Spanish I learn to listen to the customers to build rapport and make the call more fun in a professional way . As far as the supervisors and managers on the floor are always very strict very respectful – more... to all the employees . the people that works there are very nice the bilingual teammates all get along as well as the other teams .The most difficult thing about the job may be to have a system issue right at the time that you are trying to help somebody over the phone and not been able to help the customer the way that you always use to and the most beautiful part is to know that you help somebody who needed help and did not know who to speak with and of course getting pay... – less
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Call center
Customer Service Rep (Former Employee), Houston, TXJuly 31, 2014
Pros: unlimted ovetime
Cons: environment
The job consisted of answering calls for a regional wireless company. There are coworkers you enjoy working with.
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fun workplace
customer service rep (Former Employee), Houston, TXJuly 28, 2014
Pros: n/a
Cons: n/a
I really wish i could have stayed at this job it was real laidback
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unprofessional workplace
Customer Service Rep/Collections (Former Employee), new albany,ohJuly 24, 2014
Pros: lunches; fun activities sometimes; co-workers
Cons: unprofessional workplace; systems always down
productive when systems are up. Helping customers with their gas bills and accounts. I learned different systems I never used before on the computer. Management was very rude almost all the time, Supervisors were ok. My Supervisor was very friendly and connected well with all his team members. co-workers were great, with the exception of co-workers – more... getting into fights. Nothing was really hard there. And the most enjoyable part was my team and my supervisor. – less
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Iqor
Customer Service/sales rep (Former Employee), Lauderdale Lakes, FLJuly 24, 2014
Inbound sales for T-Mobile, up selling products.My responsibility is to resolves customer situation and set up new line of service and up sales products on every call.
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production based
Senior Agent (Former Employee), Depew, NYJuly 23, 2014
Pros: hourly pay
Cons: driving distance
Some of the management was more concerned about their social life then helping the production of the agents. Management would also tend to play favorites. Co-workers were knowledgeable of their job and responsibilties.
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Most enjoyable part of a work day
APPLICATION SPECIALIST/ PORTFOLIO (Current Employee), Bethlehem, PAJuly 23, 2014
Pros: decent amount of personal work area space
Cons: must use personal freetime to cover holidays, can only wear jeans on fridays or on days where you have to pay $2.00
The most enjoyable part of the job are the coworkers. They are very friendly and good to be around. Postive attitudes
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easy going
Customer Service Rep (Former Employee), Tempe,ArizonaJuly 21, 2014
Pros: employee appreciation
Cons: sitting for long periods of time
friendly work enviroment, call center setting
i learned how to diffuse a situation without having to escalate the call