Call Centre Agent (Former Employee) – Toronto, ON – 16 June 2015
IQOR was a good place to work where I developed my telemarketing skills. It was a fast paced environment with a lot of focus on the results. We had contests to see who could exceed our results and who could get the most weekly and monthly.
I learnt from my seniors and other co-workers and was pretty soon exceeding the targets consistently and also was asked towards the end to train new recruits and coach them.
Agent de Collection (Former Employee) – montreal – 25 September 2014
I Have learned to deal with people from different culture. Regardless the stats, employees are well treated and the supervisors are there to help them reach their targets. Were are not considered as numbers but human being and all doors are opened for any situations even if it's personal.
BPO/SPRIT SENIOR AGENT (Former Employee) – Clark Freeport Zone, P03 – 11 September 2014
the tyrpical at work is we're always on que we also have games or what we call fun at work just to refresh our minds ,,, the hardest part in dealing with the customers who shouted on you just to address their issue such as phone issues billinh issues orders ... troubleshooting thephone ,,, my co-workers are the best tho we're too busy working they keep cracking jokes just to vent out .. the most enjoyable when you provide good calls you are rewarded starbucks
Assisting customers with the services we provide for them
Customer service/Collection agent (Former Employee) – Cambridge, ON – 29 June 2014
Helping customers to find the best solution for them so that they can get their services back. I learned how to help people that were having financial problems at the time. The management made sure we did our job correctly. My co-workers were rally good people and they made my work fun. The hardest part of the job was when I did t have authority to help a customer which really needed help but i always gave them the direction were someone else could help them. The most enjoyable part of the work was when the customer tells me that I helped them that made me happy.
Productive work day, very busy and we had table tennis and many other activities year round
Customer Service Representative (Former Employee) – North York, ON – 10 June 2014
Work gets busy by afternoon, my supervisor was very approachable, good listener and problem solver. I had a very pleasant and willing to assist in difficult situations. As customer service rep had to sit for long hours. Most enjoyable was resolving customer issues in professional and pleasant manner.
call center for sprint and american express office job.
junior care agent (Former Employee) – Cambridge, ON – 18 March 2014
go to work sit in designated team isle and sign in the start receiving calls from sprint customers about their accounts or payments transferred to tech support if needed. management is great very helpful and supportive, also co-workers are good as well since you are all on a team they help as much as they can well. lunch room is a nice size and is well regulated lunch times as many people there have different work hours. hardest part of the job was handling disgruntled customers that would almost be transferred to management for more help. best part of the job was short calls that ended well with good rating from the customer.