Assisting customers with the services we provide for them
Customer service/Collection agent (Former Employee) – Cambridge, ON – June 29, 2014
Helping customers to find the best solution for them so that they can get their services back. I learned how to help people that were having financial problems at the time. The management made sure we did our job correctly. My co-workers were rally good people and they made my work fun. The hardest part of the job was when I did t have authority to help a customer which really needed help but i always gave them the direction were someone else could help them. The most enjoyable part of the work was when the customer tells me that I helped them that made me happy.
Productive and fun workplace meeting people from a different area
Factory Worker (Former Employee) – North York, ON – January 31, 2016
Not much to say, most enjoyable part of the job was how the cafeteria had a jitz and billards table. My co-workers were cool people. The hardest part of the job was sitting down staring at a computer for too long. Learned quite a bit. A typical day at work was pretty good none the less.
Call Centre Agent (Former Employee) – Toronto, ON – June 16, 2015
IQOR was a good place to work where I developed my telemarketing skills. It was a fast paced environment with a lot of focus on the results. We had contests to see who could exceed our results and who could get the most weekly and monthly.
I learnt from my seniors and other co-workers and was pretty soon exceeding the targets consistently and also was asked towards the end to train new recruits and coach them.
Agent (Former Employee) – Cambridge, ON – December 17, 2013
I learned a lot of things at iQor. iQor was a third party for Sprint Cellular in the United States of America. I learned about all of the cellular devices, how to fix certain technical issues, the most popular cellular devices to sell, I learned about plans, and how to make payment arrangements. Talking to customers was not always easy because they are usually angry or upset when they are calling in. I learned how to calm customers down in a professional way and get to their issue. After getting their problems fixed I was able to try to up sell and advise them of new plans and cellular devices they may be interested in. Working at iQor always gave you new things to learn about because new devices were always coming out as well as new plans. I took the time to also learn about competitors plans and services to compare and be ready when a customer calls in wanting to leave to another company.
Call Centre Agent (Former Employee) – Cambridge, ON – November 7, 2012
I dealt with costumers regarding their payment, adding features and connecting phone services for Sprint. It was a great experience to gain the knowledge to be able to communicate with various personalities.
Collection Agent (Former Employee) – Cambridge, ON – October 13, 2012
>Wake up and catch a designated bus to the building.< When in training, you sit iin a room and you learn how to read the script properly, working the programs and how everything functions. And that usually take 10 days of training while being paid min. wage. Once graduated from being a trainee agent, you are now a junior agent. The one who has taught you how to work the programs and the script is your supervisor for the time you work there. You had to work 42hrs a week. There were different names for being a collections agent, which also stands your rank and how much you get paid 'Trainee Agent' to 'Junior agent' to 'Agent' to 'Super Agent' to 'Senior Agent'. You sat in a cubical area and collected money from people who haven't paid their phone bills. You had to make decisions whether the person on the other line is telling the truth of not and having to either suspend their account, wave the fee's or activate their accounts. Sometimes you also had to talk to them and calm them down at times. The management there you couldn't contact the actual management unless you called by phone, you mainly dealt with the supervisors or as your co-workers that are experienced. The co-worker all worked with one another. No matter what happened with the calls we had to make if someone ended up frustrated, upset, distracted..etc. we all seemed to unite and help each other. The hardest part of the job was mainly the way we were treated by the customers. I know that it is typical for someone to get angry with someone who has to call because of no payment done or for whatever reason, but its notmore... necessary to have to deal with being called every name in the book just because your angry with that person. The enjoyable part of the job was being able to challenge your co-workers. Every payment would go into a counter of 1rst 2nd and 3rd and you would end up becoming a better agent and get to have a new title if you are 1rst every week for a whole month. Which kept it entertaining while you were working there.less
a cafeteria that actually sold good food
having to sit and call people about their missed payments
Customer Finance Representative (Former Employee) – Cambridge, ON – August 9, 2012
A typical day at work included field on average 100 phone calls regarding financial inquiries for customers of cell phone companies. I learned how to type very fast and collect payments from customers. The management in this work place was very helpful. My co workers were great to be around. The hardest part of the job was getting customers to pay their overdue bills. The most enjoyable part of this job was making people happy by activating their services if they had the funds to pay for their overdue bills.
Collections Agent (Former Employee) – Cambridge, ON – April 15, 2012
I found working here that they did not respect you and that they really didn't care about you. I also found that they did not give you a raise when they gave you a lot more work to do. I would not go back to this company.