Representative (Current Employee) – Plymouth, MN – 17 January 2014
A typical day would be taking phone calls from customer who call in to pay their debts, dealing with all sorts of customer complaints. Everyday you learn something new so its heard to explain specifically what it is. Although it sounds easy it can be rough some days when its non stop calls. However the people that you work with is great. I love my coworkers and supervisors, they make the job fun.
vending machines, bonus every three months, and super flexiable
Awesome Team Lead who always encouraged and supported everyone
Customer Experience Representative (Former Employee) – Toronto, ON – 7 April 2017
Good work culture, learned lot of skills including sales,5-S,also learned how to improve overall customer satisfaction Index but the intense part was to adequate various sales targets and KPI's. But my Team Lead,She always encouraged everyone by providing various gifts vouchers or having team a dinner if we exceed the monthly targets.Thus, we used to have the best team on the floor.
So, overall because of the best team leads and management, it become one of the finest companies to work with.
Free Lunches some times
Deduct money for washroom breaks, perplex KPI's for indivisuals
Employees do drink on the floor and of course pot smokers are also smoking in parking lot for which management got warnings for several times. I myself smelled pot on my fellow colleagues many times so as the management but looks like management also drinks and smokes up while at work which is why they are so reluctant to do anything about it. They got sued and had to shut down the campaign few months back. Management is very incompetent. There are no set rules for anything, management promotes favouritism on the floor including big bosses. It is expensive to hire and keep good professional sales team. They cut short your pay checks always and never expect your commission cheque you just won't get it is because you will never meet score card. I worked there for two months and enjoyed three weeks paid training and left . for another better job offer.
Outbound Sales Representative (Former Employee) – North York, ON – 9 March 2017
Im going to give an extremely honest review. I was employed here for a few months and my coworkers were amazing. Although a lot of people complain about the call centre setting and consider it boring if you work with the right people it will be enjoyable.
The pay is good for what it is. The #1 thing I didn't like about this job is that if you don't make a lot of sales you notice that certain managers show favoritism with those who do. Which can be discouraging. It makes you feel like you're not good enough. If everybody gets treated the same in what is claimed to be a "professional" company, all the agents would enjoy their job a lot more. The hours are a pain (ex; sunday 10-6) you cant go to church if youre religious. They are also extremely unsympathetic to days where you have to call in sick due to personal reasons such as medical or family emergencies.
One thing that makes this place extremely unprofessional is the fact that the call centre manager blatantly insults the team leads on the floor while other agents are taking calls.
To be very honest, the CCM can be insulting at times. And because of that I wouldnt recommend this job.
I hope this review helps somebody out.
By the way, at the time of my employment this location was outbound sales.
Junior Agent (Full-Time) (Former Employee) – Preston, UK – 22 January 2017
Good Company to work with. Good performance is rewarded. Company also provides overtime opportunity. Workplace culture is friendly and have also made some friends there. Management seems to be neutral.
Agente de recouvrement centre d'appel (Former Employee) – Montréal, QC – 17 October 2016
This job was stressful, because it was the first one I got in Montréal and I did not know how to behave with customers. But I learned a lot from this experience and I did learn how to interact with people.
Asst. Vice President of Technology (Former Employee) – Scarborough, ON – 18 September 2016
Typical 8- 10 hour shifts depending on work load. Dialer management, Supervisory and I.T administration were all of the skills i learnt. Management does a good job in the daily SOPs of company. Co workers were knowledgeable and friendly. Hardest part of job was working overnight and returning for usual hours. Completing all of my tasks in a timely and efficient manner which resulted in a smoother running office.
Customer Service Representative (Former Employee) – outside canada – 9 September 2016
It's a call center agency so expect graveyard shifts and a work with less physical work rather than talk. In this kind of industry time is money so never ever be late or absent unless it's legit. I learned how to communicate with other nation and talk with different people on the phone. The working environment is pretty cool and they offer good salary and benefits.
Customer Service Representative (Full-time) (Current Employee) – Toronto, ON – 25 June 2016
Typical day at work- outbound and inbound calls to customers for collections of overdue accounts. Remind them of balances on their accounts. Process payments through various methods. Excellent customer service. Coworkers very good with each other.
Call Center Representative (Former Employee) – Toronto, ON – 10 June 2016
A typical day of work at Iqor Canada was stressful and hard because of the type of job it was. The people in the office were friendly and made the day go quickly. Management at Iqor was understanding and did their best to adjust to employee needs. I loved my job at Iqor because it was a challenge and required me to focus to hit goals and bonuses. Iqor was stressful due to the fact I had to collect money from people who were going through tough times and its hard not to feel bad sometimes.
Customer Service Representative (Former Employee) – Toronto, ON – 10 June 2016
I found this job extremely stressful and high pressure.I could not handle the techy stuff we had to learn. I cannot deal with angry customers all day. I found there was way too much to know in the training. We had to remember a lot. Ths cons out the good. I did really like the people I worked with at the time.