iQor Employer Reviews

I took attendance, monitor calls. Assisted with escalation calls.
reviewed and updated bonuses and scores from quality control.

I dealt with costumers regarding their payment, adding features and connecting phone services for Sprint. It was a great experience to gain the knowledge to be able to communicate with various personalities.

I worked long hours. I was able to finish school while working there.

>Wake up and catch a designated bus to the building.<
When in training, you sit iin a room and you learn how to read the script properly, working the programs and how everything functions. And that usually take 10 days of training while being paid min. wage.
Once graduated from being a trainee agent, you are now a junior agent. The one who has taught – more... you how to work the programs and the script is your supervisor for the time you work there. You had to work 42hrs a week. There were different names for being a collections agent, which also stands your rank and how much you get paid 'Trainee Agent' to 'Junior agent' to 'Agent' to 'Super Agent' to 'Senior Agent'.
You sat in a cubical area and collected money from people who haven't paid their phone bills. You had to make decisions whether the person on the other line is telling the truth of not and having to either suspend their account, wave the fee's or activate their accounts. Sometimes you also had to talk to them and calm them down at times.
The management there you couldn't contact the actual management unless you called by phone, you mainly dealt with the supervisors or as your co-workers that are experienced.
The co-worker all worked with one another. No matter what happened with the calls we had to make if someone ended up frustrated, upset, distracted..etc. we all seemed to unite and help each other.
The hardest part of the job was mainly the way we were treated by the customers. I know that it is typical for someone to get angry with someone who has to call because of no payment done or for whatever reason, but its not necessary to have to deal with being called every name in the book just because your angry with that person.
The enjoyable part of the job was being able to challenge your co-workers. Every payment would go into a counter of 1rst 2nd and 3rd and you would end up becoming a better agent and get to have a new title if you are 1rst every week for a whole month. Which kept it entertaining while you were working there. – less

A typical day at work included field on average 100 phone calls regarding financial inquiries for customers of cell phone companies. I learned how to type very fast and collect payments from customers. The management in this work place was very helpful. My co workers were great to be around. The hardest part of the job was getting customers to pay their – more... overdue bills. The most enjoyable part of this job was making people happy by activating their services if they had the funds to pay for their overdue bills. – less

I learned a lot working for this company.
I worked my way up in the company and was promoted quickly.

I found working here that they did not respect you and that they really didn't care about you. I also found that they did not give you a raise when they gave you a lot more work to do. I would not go back to this company.

Job requirements were as follows: Made outbound calls using the dialer to contact debtors regarding payment on outstanding debts for Medicare Prescription Drug Plan customers •Gathered data and documented systems per Client requirements•Responsible for basic customer and team communication via e-mail, memos, voice mails, etc.•Responsible for best demonstrated – more... practices for productivity enhancements •Adhered to HIPAA guidelines and other Compliance Rules• All other duties as assigned – less

The company had a revolving door of employees. The kept the culture vibrant. I had great interactions with management and got along well with my peedest part of the job. The hardest part of the job was keeping track of all theever evolving system updates. I most enjoyed assisting the customers with technical issues or billing issues

Fast paced environment, was educated on the functions of cell phones and billing structure. Management was fair to its employees employees were positive and professional.
The hardest part of the the job was having to make up for poor customer service on the part of the main office.

this job is great for the money and scheduling
the hardest part og this job is dealing with irate customers who dont want to ever pay their cable bill and who are just very disrespectful while you are trying to help them. the best thing about the job is the pay is decent and the bonuses

I worked for the VSO department for two years and it was never a good experience. You're basically tied down to a phone all day long having back to back calls not even 10 seconds to recollect yourself. Management is horrible, always looking down on you and questioning everything you do. As far as raises go, i went without one for 15 months because as – more... I did my job management would ask me to do something else for them and because it wasn't part of my job description it affected my review. I complaint about this and I was told I was an excellent employee that I was very valuable but unfortunately there was nothing they could do! DO NOT WORK FOR IQOR YOU'LL GET SCREWED OVER!! – less

I enjoyed the job ,and all the wonderful people that i met alone the way.The hardest part was changing who i was as a person for the job ,am a peoples person am loving and caring as well as understanding.The hardest part was getting use to the new system without notice.

I started working at IQOR when my business closed. A typical day is assisting the customers with their phone issues. What i learned is how to handle irate customer on a personal level. I felt that management did not enforce their own rules. Co-worker were decent. I pretty much got along with everybody. I was a little older, so i did not get caught up – more... in office games. The hardest part of the job is getting supervisor assistance. Talking to customers. It was not always pleasant, but it was different. – less

the management lost several different VA accounts which resulted in the lay off and termination of several employees

Customers are most enjoyable. I learned to deal with different people. My coworkers were very helpful if needed.

During my time at Iqor I was able to learn phone skills that helped me compete at a higher level in our workplace, I was able to help customers make payments towards their account as well as helping with trouble shooting problems that may have came up with their receivers.

Company provide third party accounts receivable services.

This is a good place to work I liked working for the company. Inbound call center for a gas company everyday started with assisting customers to satisfy and help set up new accounts for people and asist with there bill.

loved going to work everyday
laid back and the managment was properly trained