Market research Interviewer duties included recording responses, probing, and clarifying to gather market research for clients.
Worked under pressure to reach team goals for incentives; each team had to earn a certain number of interviews and quality responses. This was determined by the QUAM (quality assurance monitor).
Completed data entry training for a minimum of 40 words per minute.
Sometimes surveys could be 45mins long and people would express their anger toward you over the phone.