Pros: Good coworkers
Cons: Horrible management.
There is no training for anyone at the helpdesk, you need to learn the systems as you support them. Management is horrible, you have to be very cautious about making complains or suggestions because it will land you out the door. You are tasked with additional duties, yet compensation doesnt match the jobs you are required to do. If you like being overworked and under paid then this is the job for you. There is no job security, no room for growth or advancement within the company, no benefits -They keep you on for as long as possible without offering benefits, in most cases this means over 2 years without benefits.
Overall horrible job but great coworkers.