Services & Support Specialist/Seasonal Tax Advisor (Former Employee), Mississauga, ON – July 23, 2014
Cons: poor compensation, no benefits, short term
Remote location - working from home, however difficult to build /feel like you are working for company/team - excellent freedom as working from home, however great demand for performance in satisfying customers in shortest period of time -learned the different nuances of provincial taxes in Canada -answered high volume of customer inquiries on a daily – more... basis, abundance of calls waiting always. – less
Software Quality Engineering Manager (Former Employee), Mountain View, CA – June 20, 2014
Pros: great place to further your leadership and influence
Cons: work-life balance
I enjoyed my time at Intuit. Most people work pretty hard - those who don't are shuffled aside and are eventually pushed out. This place is hugely political, but division and team performance in delivering solutions with transparency buys the most political goodwill. The frauds and cheats don't last very long.
Middle managers are exceedingly busy - – more... and keeping pace with 100-200 emails per day while ensuring alignment and delivery of results can be tiring - especially if you are managing geographically dispersed teams.
I recommend Intuit for anyone who wants exposure to a fast-paced environment that doesn't have the pressures of scaring up investor funding to stay alive. – less
Technical Support Specialist (Former Employee), Fredericksburg, VA – June 9, 2014
Casual company - no suits and ties here you learn customer service, taxes, and computers Management is great, they back up the employees as much as they can. The hardest part of the job is working with non technical customers The most enjoyable part of the job is resolving the customer issues and make they happy.
Fraud Analyst (Current Employee), Woodland Hills, CA – May 14, 2014
Pros: caring, team work, great environment
Cons: location, not many lunch options
Intuit is a great place to work! everyone is very friendly and willing to take their time to train you or help you in a problem you may have. The management team always shows their appreciation of your work. Everyday is a new learning experience because you have the last say to either fund the merchant or hold their funds if you suspect fraud. The workload – more... is fast paced but very educational. – less
Technical Support Representative (Current Employee), Plano, TX – April 3, 2014
Pros: good pay/benefits package when a full-time employee
A typical day at work involves customer/agent interaction via inbound phone calls to help resolve either simple or complex issues related to data entry within two tax softwares. I've learned how to improve my troubleshooting and reverse-engineering skills. I've learned how to adapt and interact in a corporate setting. I've seen many different types – more... of management styles by both the supervisor which I would report to, and those that are above them. My co-workers are a fun and interesting bunch. They remind me of my time in the military, as they are all from different walks of life. The hardest part of the job was being unable to resolve issues, or provide more information to issues being created as a result of defects, or state that it is product limitation and is not supported. The most enjoyable part is when I get to interact with a customer in a manner that makes the whole experience enjoyable for both parties involved, and to know that I was able to assist in resolving the issue. – less
Challenging workplace, management lacking direction
Lead Development Representative (Current Employee), San Francisco, CA – April 1, 2014
Make 80+ phone calls a day. I learned how to communicate with different types of people. My manager was great, but collectively the entire sales management team needs improvement in communication and structure. Hardest part is energy, making sure you have the energy to keep pace and deliver the same level of focus and concentration per call was the – more... hardest. Best part about it was making money off the deals we closed and helping others on the team succeed as well. – less
Lead Database Engineer (Former Employee), Waltham, MA – March 2, 2014
Intuit values employees and you see that in day-to-day actions. Company that pays well and offers fantastic "total rewards" including fitness reimbursement, discounted healthy lunches, and generous bonus packages. Challenging work and great opportunities for growth.
Pro-Advisor Tech Support (Current Employee), Plano, TX – February 27, 2014
Pros: free everything. the company rocks
Cons: its a call center.
As far as Pro-Advisor tech support..... the job is horrible. the company is great. the leaders are new and dont know the product. lots of "meetings about meetings" and such. other departments have an awesome atmosphere, but the pro advisor dept is trying too hard to be something its not and its ruining the department. im trying to find a new job just – more... because of all the changes. – less