Pros: benefits, positive environment
Cons: inconsistent training among agents
Daily requirements were to answer customer inquiries, via telephone, email and chat, regarding the use of QuickBooks Online and Intuit Online Payroll program.
The most valuable knowledge gained through this position are accounting and Payroll skills, as well as, technical support ability.
Direct managers were supportive in their roles, and co-workers stayed positive.
The biggest challenge of the position was unveiling issues within the program that could not be resolved through technical support alone.
Resolving issues for the users.