Annual Day Celebration at IBM had been always a lifetime memorable event
Quality Analyst/Telecaller (Former Employee) – Gurugram – 30 March 2017
-Compliance auditor, data scrubbing and escalating defaulters found guilty on the grounds of Compliance/ethics was done on daily basis post as a quality analyst - Prior to promotion as a quality analyst, used to work on Point Of Sale QuickBooks software and troubleshooting on calls with customers was a typical day at work
Tax & Accounting Analyst (Former Employee) – Mississauga, ON – 15 March 2017
Intuit Canada is one of the best work place. The working atmosphere is very professional and friendly. Their focus is on performance rather than hours etc.They have lot of social events as stress reliever.
Engaged as a technical writer (Former Employee) – Mississauga, ON – 19 December 2016
The people were very nice and the office is very productive; however, the onboarding experience left a lot to be desired. For someone with little experience, it proved to be a challenge learning the role. Some of the companies products are given far higher priority than other products.
Terrible communication between management and staff.
Tier 2 Support Specialist (Current Employee) – Windsor, ON, – 14 December 2016
Unable to accommodate bookkeeper and accountant needs with the software. Companies communication amongst staff and management is terrible and minimal. Software updates and changes occur without Intuit notifying staff.
Technical staff working in outsourced departments are not treated the same and must consult Intuit as a middle step between every action taken. Escalated matters from outsourced departments are left unattended and unresolved for months while escalations submitted by bagded Intuit staff are handled in timely manner.
Have submitted multiple requests for months to provide testing material to outsourced departments, as Intuit provides work phones, work ipads and test printers and computers to their staff in order to re create software issues using these tools, yet outsourced departments still do not have the QuickBooks application installed on their computer and are forced to troubleshoot by memory as opposed to providing material they may view on the phone with their customers.
Intuit was also unaware of the tax rate change for New Brunswick recently. Upon questioning the engineers as to why the new tax amount was not updated in the newer software, they had advised that they were completely unaware of this change and did not have a "compliance resource" to inform them of these updates - yet we claim to design the software with accountants.
Currently work here, would not recommend to anyone.
very fun and positive environment ... so long as you dont work in CARE
Service and Support Representative (Former Employee) – Mississauga, ON – 1 December 2016
stay away from taking a position on their Mississauga Care team.
the current manager is a micromanaging guru and uses intimidation and fear to motivate his staff. I am speaking from personal experience and am not the voice of a bitter ex employee who got fired or laid off - I quit after finding something better.
If you apply for a job in Sales, Marketing, Product or some other department then you're set as its a great place to work. Just dont take a job in Care... not to mention they are always outsourcing Care (customer service / tech support) jobs to smaller outsourcing centres within Canada to be able to stand behind providing support from within Canada.
Senior Manager (Former Employee) – Various – 21 June 2016
Intuit fosters a collaborative environment and treats employees well. Their compensation 'total rewards' are competitive and the people are great. There are too many managers/directors who aren't held accountable and this can disrupt effective collaboration. In order to get ahead, you need to play the political game
Sales Team Lead (Former Employee) – Edmonton, Alberta – 15 September 2015
There were many things that I loved about Intuit. They had a great work/life balance program. The only downside was that in the call center, at the time, things were complex and that aspect was somewhat overlooked. Like any organization, some management aspects left much to be desired. Unfortunately, like many organizations, a poor correlation between success and successful leadership were drawn. 7 years have gone by since I left Intuit, and I would still recommend this company to any prospective candidates.
Excellent, visionary approach to work/life balance.
Amazing people, high learning culture, lots of strategic change reshaping the organization
Manager (Current Employee) – Edmonton, AB – 26 August 2015
For 10 years every day has been different. The company has been on a journey from a boxed software producer to the creator of a cloud-based ecosystem of solutions for small businesses and tax payers.
Amazing corporate culture with fantastic benefits. However, outside CA room for advancement is limited. The recent consolidation of all Canada-focused roles to the Mississauga site has meant a significant loss of experience and talent in Canada.
Your trusted and treated as an adult until you prove yourself otherwise.
Annual reorgs, insufficient room for advancement outside California.
Enterprise Sales Consultant (Former Employee) – Edmonton, AB – 9 December 2014
Not a bad place to work, overall, the benefits were good. The employe culture was great. However, Intuit lied to it's entire telesales team.
The telesales team was laid off in September of 2013. The company knew they were moving the sales team to Mississauga yet told all Edmonton employees they were moving to a new location in Edmonton in October 2013. They made this announcement in early 2013 all the while knowing they were laying off the telesales team.
One of Intuit's core values, 'Integrity Without Compromise' was broken by the company itself.
Management has no problem lying to or ignoring you.
Services & Support Specialist/Seasonal Tax Advisor (Former Employee) – Mississauga, ON – 23 July 2014
Remote location - working from home, however difficult to build /feel like you are working for company/team - excellent freedom as working from home, however great demand for performance in satisfying customers in shortest period of time -learned the different nuances of provincial taxes in Canada -answered high volume of customer inquiries on a daily basis, abundance of calls waiting always.
This was a great place to work. The culture, was good, team was great, work / life balance was wonderful but the problems were uninteresting and better suited for somebody who wants to put in a 9-5 with little stress and very little creative room. The hardest part was staying motivated when such little new code was being injected into the application. The most enjoyable part was the camaraderie with the other staff members.