Service and Support Rep - Software Support Rep
Intuit - Edmonton, AB

This job posting is no longer available on Indeed. Find similar jobs: Service Support Representative jobs - Intuit jobs

Imagine a career where your creative inspiration can fuel BIG innovation. Year-over-year, Intuit has been recognized on Fortune's “100 Best Companies To Work For” and at the top of Fortune World’s “Most Admired Software Companies.” Immerse yourself in our award winning culture while creating breakthrough solutions that change the financial lives of more than 50 million personal users, seven million small businesses, and over 1,800 financial institutions and their millions of customers worldwide.

Combining organic growth with strategic partnerships, Intuit is expanding its social, mobile, and global footprint with products and services that are revolutionizing the industry. Our entrepreneurial employees have brought more than 250 innovations to market -- from QuickBooks®, Quicken®, and TurboTax®, to GoPayment, Mint.com, Intuit Healthcare Solutions, big data, cloud (SaaS, PaaS) and mobile apps. The breadth and depth of these customer-driven innovations mean limitless opportunities for you to turn your ingenious ideas into reality at Intuit.

As opportunities for Intuit grew in global markets, the need for a unified global business strategy did as well. In 2007, to unite Intuit's existing and new business outside the United States, the Global Business Division (GBD) was formed. Today, GBD's raison d’être is to target growth opportunities all over the world. We have captured markets in Canada and the UK. We've launched new products in India and Singapore. Today, we continue to extend our position as market leaders while also focusing on accelerating our growth to the fullest potential in new geographies.

Come join the Global Business Division as a Service and Support Representative.

If you have call center experience and have supported technology OR If you are a recent University graduate this opportunity could be a great fit for you!

We are looking for Intuit customer ambassadors who can live and breathe our Intuit values and are passionate about creating a uniquely positive customer experience and showing our customers that we Care about them.
If you have a commitment to excellence, a desire to delight customers and want to be a member of a spirited team, read on!

Responsibilities:

Resolve customer inquiries by phone, chat or email.
Learn and utilize specific software tools and problem solving strategies to solve for customer issues and continuously improve our processes.
Do the right thing for the customer. Ensure that they have the tools and knowledge they need to run their business.
Learn and utilize specific software tools and problem solving strategies to solve for customer issues and continuously improve our processes.

Qualifications

Previous experience in technical support is preferred and call center experience is a plus.
Must possess basic computer skills including MS Office Suite.
Excellent analytical, problem solving and interpersonal skills to deliver high customer satisfaction
Detail oriented, the ability to properly document and create customer call notes in a computer system using multiple screens of data.
Excellent verbal and written communication skills, inspiring confidence while leading customers through the steps to resolve issues via phone and email.
Ability to manage multiple priorities within a fast paced and high volume environment.
Ability to work in a tem environment.
High School or GED preferred.
Discover what it’s like to be part of a team that rewards taking risks and trying new things. It’s time to love what you do! Check out all of our career opportunities at: http://jobs.intuit.com.

Please apply on-line to Requisition # 00101942

Click here or copy and paste to your browser to apply on-line - http://ow.ly/jjJoI

Intuit is an Equal Opportunity Employer


Indeed - 13 months ago - save job - block
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Intuit knows that good accounting takes more than a pocket calculator. The company is a leading developer of software used to manage...