Au Pair Program Coordinator
International Nannies & Homecare Ltd - Vancouver, BC

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Company Operating Name: International Nannies & Homecare Ltd

Business Address:
Head Office
Suite 512
402 West Pender Street
Vancouver, BC
V6B 1T6

Title of position:
Au Pair Program Coordinator

Job Duties:

  • Implement, oversee, coordinate and manage documentation, covering all administrative procedures of the Au Pair Program
  • Review and evaluate all administrative procedures of the Au Pair Program and implement new and enhanced procedures
  • Conduct analyses of the Au Pair Program related to budgeting, contracting and project planning and management processes
  • Establish and administer all policies and procedures relating to the company Au Pair program including but not limited to the Au Pair recruitment process, sourcing host family clients, the Au Pair matching and placement process, coordinating with current overseas partner agencies and local placement coordinators as well as liaising with new potential overseas partners
  • Establish work priorities, delegate work to local Au Pair Placement coordinators, oversee and ensure all document submission, placement, payment and visa deadlines are met and procedures are followed correctly
  • Supervise, train and delegate work to local Au Pair placement coordinators and office support staff at Head Office
  • Assist in preparation of the operating budget of the Au Pair Program
  • Prepare and review company publications such as Host Family Client Information package, Au Pair Placement Manual, Au Pair and Host Family Application Forms and other documentation such as procedure manuals and tutorials for overseas Au Pair partner agencies, local placement coordinators and Host Family clients
  • Provide ongoing training to overseas Au Pair partner agencies and local placement coordinators to ensure their understanding and that compliance requirements are being followed correctly
  • Provide the highest level of customer service to all host families and Au Pairs including extensive mediation when local placement coordinators need support
  • Coordinate public relations activities to promote the company Au Pair Program
  • Assemble data and prepare monthly, quarterly, yearly and special reports relating to the company Au Pair Program (Number of Au Pair and host family applicants, matching process, placements, repeat placements, arrivals and departure of Au Pairs, monthly and yearly growth rates, conversion rates etc.) for the General Manager

Terms of Employment: Permanent
Wage: $21 per hour ($41,495 annual wage) based on a 38 hour week (8 am – 4.30 pm Monday-Thursday and 8 am -2.30 pm on Fridays) plus a performance based bonus. Bonus will be applicable starting with the twentieth Au Pair placement of the year, paid at 30 % of the placement fee for every one Au Pair placed per pay period and 35 % for every additional Au Pair placed that same pay period.

Location of Work:
Head Office
Suite 512
402 West Pender Street
Vancouver, BC
V6B 1T6

Contact Information:
Telephone: 604 609 9925
Email: aupairjobs(at)internationalnannies.com
Fax: 604 609 9927

Mailing Address:
International Nannies
512 - 402 West Pender Street
Vancouver, BC
V6B 1T6

Skill Requirements:

  • 2-3 years of post secondary education in a field relevant to the au pair industry, studied at community college, institute of technology or CEGEP

OR
2-3 years of apprenticeship training in a field relevant to the au pair industry
OR
3-4 years of secondary school and more than two years of on-the-job training, occupation specific training courses or specific work experience in a field relevant to the au pair industry

  • Good working knowledge of Microsoft Office applications, Internet and database entry
  • Strong attention to detail, ability to multi-task, prioritize effectively and manage a changing workload successfully
  • Positive attitude and “nothing is impossible” approach to work
  • Passionate about cultural exchange and making a difference to our host family clients and Au Pair applicants’ lives
  • Fluency in English and German is required for this position

Please send us your complete and up-to-date resume as well as a cover letter.


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